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Home button repair, should I send it off??

  • 11-04-2012 2:07pm
    #1
    thehamo
    Registered Users, Registered Users 2 Posts: 2,048 ✭✭✭


    Hi

    So about a week and a half ago, the home button stopped wiorking on my completely. I tried fixing (as in restets, syncing with itunes etc)it for about 3 days but nothing. Very annoying. Anyways, rang apple and they sent me out a box to send it back as its still under warranty for another month. Thing is, the home button has started working again. Like there was nothing wrong with it. Should I send it off, could they still recognise a fault? Dont want my warranty to run out and then the problem just comes back again.

    What think ye?


Comments

  • #2
    apachedropout
    Registered Users Posts: 110 ✭✭apachedropout


    Send it off. I had the same problem with my old iPhone 4 last summer. Sent it off and got a brand new/replacement one within a few days :)


  • #3
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭AdMMM


    Definitely send it back. Make sure you describe the fault in detail, otherwise they'll send it back saying they couldn't find it!


  • #4
    Dades
    Moderators, Society & Culture Moderators Posts: 25,558 Mod ✭✭✭✭Dades


    It won't fix itself. Apple know these buttons can stop/start working.

    Send it BACK.


  • #5
    thehamo
    Registered Users, Registered Users 2 Posts: 2,048 ✭✭✭thehamo


    much obliged folks.

    Phone backed up, boxed and ready to be collected by UPS


  • #6
    Gumbo
    Moderators, Society & Culture Moderators Posts: 39,772 Mod ✭✭✭✭Gumbo


    Yes, i sent mine and got a new phone within a week. (iPhone 4)


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  • #7
    brophs
    Registered Users, Registered Users 2 Posts: 1,323 ✭✭✭brophs


    Send it back. You get a 90 day warranty with the refurbs and the home button will eventually become a problem.

    I did the same and it's been perfect since.


  • #8
    Deep Thought
    Registered Users, Registered Users 2 Posts: 4,485 ✭✭✭Deep Thought


    My is brutal at the moment and it just so happens am out of warranty

    Would they still charge me for repair given it a know issue?

    DT

    The narrower a man’s mind, the broader his statements.



  • #9
    Reganovski
    Registered Users, Registered Users 2 Posts: 967 ✭✭✭Reganovski


    Deep Thought wrote: »
    My is brutal at the moment and it just so happens am out of warranty

    Would they still charge me for repair given it a know issue?

    DT

    I'm in the same boat only mine is already a replacement for one with a dodgy home button.
    Mine is out of warranty since last August, I think you have to pay about €120 to get a replacement.


  • #10
    barryd09
    Registered Users, Registered Users 2 Posts: 1,581 ✭✭✭barryd09


    thehamo wrote: »
    Hi

    So about a week and a half ago, the home button stopped wiorking on my completely. I tried fixing (as in restets, syncing with itunes etc)it for about 3 days but nothing. Very annoying. Anyways, rang apple and they sent me out a box to send it back as its still under warranty for another month. Thing is, the home button has started working again. Like there was nothing wrong with it. Should I send it off, could they still recognise a fault? Dont want my warranty to run out and then the problem just comes back again.

    What think ye?

    Exact same thing happened to mine. Stopped working for weeks, rang apple and then it started working perfectly again, they still replaced it.
    Also, when i rang i wanted a new one shipped asap so that usually costs €29 but they waived the €29 fee if i took an extended 1 year warranty (covering your new phone for another year from issues similar to the home button) for €69.
    Ask them about that when you ring again.


  • #11
    Reganovski
    Registered Users, Registered Users 2 Posts: 967 ✭✭✭Reganovski


    Reganovski wrote: »
    I'm in the same boat only mine is already a replacement for one with a dodgy home button.
    Mine is out of warranty since last August, I think you have to pay about €120 to get a replacement.

    So I rang apple about my dodgy home button. I'm 265 outside my warranty so I quoted the Sale of Goods & Services Act and EU law but alas no good. She said I had to contact vodafone to get a replacement and sent me this link

    http://www.apple.com/ie/legal/statutory-warranty/

    If I contact vodafone, would I get a replacement? Anyone do this before?


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