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ESB Cock Up

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    #32
    Tow
    Registered Users Posts: 7,631 ✭✭✭Tow


    sandin wrote: »
    And even if the guy got in to disconnect he would have had to check the meter number - as this would not have tallyed, a disconnection probably would not have taken place. Same prodecure if it was outside.

    That is an assumption!. In my uncles case the mistake was made back in the ESB's head office. He was lucky that he was able to dig up bills showing he had always paid while the ESB's computer system showed otherwise. It is not the sort of mistake the EBS should be doing with people in the 80s.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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    #33
    the_syco
    Registered Users Posts: 37,302 ✭✭✭✭the_syco


    rebeve wrote: »
    So who pays for my petrol up and down from Dublin .
    No-one. It wasn't disconnected, so there's no reason why you should go anywhere. Just ring them.


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    #34
    lala88
    Banned (with Prison Access) Posts: 1,243 ✭✭✭lala88


    rebeve wrote: »
    Was away in Dublin for a few days .My daughter rings me this evening to say
    the ESB were out to disconnect my supply for non payment .The account number they were trying to disconnect was not mine .The idiot was at the wrong house.I now have to hang around to sort this out .So who pays for my petrol up and down from Dublin .

    You do who ealse is going to?


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    #35
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    So, ESB Networks called to the door and said that power would be disconnected (apparently), you were called by your daughter about this and your response was to drive from Cork to Dublin.

    This makes no sense and I honestly can't believe anybody could be foolish enough to do this, especially when a phone call would sort or confirm a situation in around 5min.

    Should we expect another thread from you in a few weeks if your eircom bill is wrong and you take it upon yourself to drive to Eircom HQ to sort it out.

    Its your job to pay for petrol if you don't have the cop on to act rationally.


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    #36
    token101
    Registered Users Posts: 3,050 ✭✭✭token101


    You drove all the way to Dublin because the power might be cut off? Even though there was an adult there to deal with this already? Why couldn't you phone them?


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    #37
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Tow wrote: »
    That is an assumption!. In my uncles case the mistake was made back in the ESB's head office. He was lucky that he was able to dig up bills showing he had always paid while the ESB's computer system showed otherwise. It is not the sort of mistake the EBS should be doing with people in the 80s.

    That is a completely different scenario; monies paid were obviously not recorded correctly. The OPs case is a wrong address.


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    #38
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    the_syco wrote: »
    No-one. It wasn't disconnected, so there's no reason why you should go anywhere. Just ring them.
    I have tried to contact them on the number supplied for 3 days no answer ,and no call back .


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    #39
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    Cabaal wrote: »
    So, ESB Networks called to the door and said that power would be disconnected (apparently), you were called by your daughter about this and your response was to drive from Cork to Dublin.

    This makes no sense and I honestly can't believe anybody could be foolish enough to do this, especially when a phone call would sort or confirm a situation in around 5min.

    Should we expect another thread from you in a few weeks if your eircom bill is wrong and you take it upon yourself to drive to Eircom HQ to sort it out.

    Its your job to pay for petrol if you don't have the cop on to act rationally.
    Well maybe if they returned my calls I could have .


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    #40
    Paparazzo
    Closed Accounts Posts: 7,397 ✭✭✭Paparazzo


    If you're ringing up and leaving messages demanding petrol money, it's no wonder you're not getting a call back!

    "Online billing" is a strange reason not to show the ESB guy your bill. If there was only a way to display information stored in computer to the human eye!


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    #41
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    rebeve wrote: »
    I have tried to contact them on the number supplied for 3 days no answer ,and no call back .

    1850 372 757 is their contact centre and they answer within a minute usually. :rolleyes:

    Your history here suggests you are based in Cork rather than Dublin. What age is this daughter stranded in Dublin?? :confused:


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    #42
    phill106
    Registered Users Posts: 6,819 ✭✭✭phill106


    If you have access to online billing, could you not have looked up your account number online, impart this information to said daughter and be done with it?


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    #43
    amdublin
    Registered Users Posts: 20,653 ✭✭✭✭amdublin


    Christopher Sweet Permit wrote: »
    rebeve wrote: »
    I have tried to contact them on the number supplied for 3 days no answer ,and no call back .

    1850 372 757 is their contact centre and they answer within a minute usually. :rolleyes:

    Your history here suggests you are based in Cork rather than Dublin. What age is this daughter stranded in Dublin?? :confused:

    No i think he or she is based in cork but was in Dublin???

    Did the daughter see a note from esb and rather than ringing the esb the op came back from dublin??
    Why would the esb pay for that petrol?
    - op's choice to drive back
    - presumably theydve been coming back at some point anyway??

    And also! The leccie was never even disconnected!!!!!!!


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    #44
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Thanks, I got confused there. Senior moment! :)


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    #45
    Diddler1977
    Registered Users Posts: 3,765 ✭✭✭Diddler1977


    rebeve wrote: »
    Was away in Dublin for a few days .My daughter rings me this evening to say
    the ESB were out to disconnect my supply for non payment .The account number they were trying to disconnect was not mine .The idiot was at the wrong house.I now have to hang around to sort this out .So who pays for my petrol up and down from Dublin .

    I think your daughter should be liable to pay for your petrol.


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    #46
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Posters - that's enough really. Keep it sensible.

    dudara


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    #47
    Tow
    Registered Users Posts: 7,631 ✭✭✭Tow


    Christopher Sweet Permit wrote: »
    That is a completely different scenario; monies paid were obviously not recorded correctly. The OPs case is a wrong address.

    previous money paid was correctly recorded on his bills etc. The problem seemed to be the billing system lost the records.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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    #48
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    Thanks for all the help ,sorted now .


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