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Installation query - no dial tone or dsl

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    #32
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Great stuff! Thanks


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    #33
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Hi

    any updates on this?

    Just wondering if cancellation is going through ok etc


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    #34
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Solair wrote: »
    Hi

    any updates on this?

    Just wondering if cancellation is going through ok etc


    Not to worry Solair,

    I can confirm that the order for the Technician has been cancelled. James will follow up with your PM shortly.

    Best wishes,
    Ant


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    #35
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    We were direct debited for €627.49 without even sending out an invoice explaining what it was for or anything else. We can't even access the online bill.

    Absolutely fuming to put it mildly.
    PM with details sent - Please investigate as a matter of urgency.


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    #36
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Got your PM, thanks!

    Hopefully we can get this resolved a.s.a.p.


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    #37
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    Solair wrote: »
    We were direct debited for €627.49 without even sending out an invoice explaining what it was for or anything else. We can't even access the online bill.

    Absolutely fuming to put it mildly.
    PM with details sent - Please investigate as a matter of urgency.

    :mad::mad::mad::mad::mad:

    Hi Solair,

    Have replied to your PM, we're already working on this for you. Sincere apologies, the final bill was actually issued to ourselves. This was done to prevent the charges being requested from you however since the direct debit wasn't active on the first bill we hadn't realised it was signed up using that payment method. Will get back to you by PM for some further information when I speak to credit management.

    Regards

    James


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    #38
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Any update on this?
    We are also looking into it from the bank's side this morning to see if it can be reversed.


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    #39
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    Solair wrote: »
    Any update on this?
    We are also looking into it from the bank's side this morning to see if it can be reversed.

    Hi,

    My manager is chasing with credit management to resolve this. The normal process is to send a cheque but we're pushing for a direct bank refund. Will have further info today but waiting for a response to the request. Could you also PM mer a mobile number as it will help speed up the process if I can contact you directly.
    Thanks for your patience on this one.

    James

    EDIT: Just realised there's a mobile number from yesterday in the PM.


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    #40
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    Solair wrote: »
    Any update on this?
    We are also looking into it from the bank's side this morning to see if it can be reversed.

    Hi again,

    Quick update. Have been on the phone to your wife and explained the situation. One of our payment process managers is going to call her today and take the details required to issue the refund. If there's anything else you need to know let me know here.

    Regards

    James


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    #41
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Hi James,

    Thanks for your help. We'll keep an eye on the account in the meantime and hopefully it will go through a.s.a.p.


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    #42
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    Solair wrote: »
    Hi James,

    Thanks for your help. We'll keep an eye on the account in the meantime and hopefully it will go through a.s.a.p.

    Hi,

    Just checking if you have gotten the refund as yet? The balance has been removed from the account in here as of today, may take a day or so to process on the banks end. Can you let me know when it hits the account so I can close it off here. Thanks again for your patience and understanding with this and sorry for the mix up.

    James


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    #43
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Hi,

    Meant to get back to you on this.

    Yes, we received the refund a few days ago.

    Cheers!


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