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Consumer Rights Query

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  • 18-04-2012 9:34am
    #1
    km991148
    Registered Users Posts: 4,277 ✭✭✭


    Hey,

    I would like to know what rights I have on the following issue.

    I bought a TV online from a retailer with an Irish presence. The Samsung TV came with 12 month warranty, and I have now had the TV for 18 months. I have noticed severe white glowing in the corners of the unit and I now think the TV is faulty (I am careful with set up etc and am certain its not due to something I have done).

    Do I have any rights here? It wasnt a cheap TV and I would expect it to last longer than 18 months.

    Cheers,,
    km


Comments

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    #2
    mdebets
    Registered Users Posts: 1,747 ✭✭✭mdebets


    Where is the online presence for the retailer?
    Your rights depend on that.


  • Options
    #3
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Yes, you have rights. However, if it's Pixmania [who have an Irish website but not an Irish presence], you can swing for a happy outcome.


  • Options
    #4
    km991148
    Registered Users Posts: 4,277 ✭✭✭km991148


    ha - not pixmania, but komplett - I know they get mixed customer service reviews but were good to deal with when I ordered.

    I havent had a chance to get on to them yet (or even reply to this!) but wanted to know exactly where I stand before proceeding.


  • Options
    #5
    Komplett: Aaron
    Closed Accounts Posts: 173 ✭✭Komplett: Aaron


    Hiya km991148, I just happened across this thread and thought I'd chip in: Your TV would have come with a 2 year warranty. It's the minimum standard warranty in law these days.

    You can fill out this return form with all the details - order number, description of the fault, etc - and the customer service guys will look after you.


  • Options
    #6
    km991148
    Registered Users Posts: 4,277 ✭✭✭km991148


    Komplett: Aaron wrote: »
    Hiya km991148, I just happened across this thread and thought I'd chip in: Your TV would have come with a 2 year warranty. It's the minimum standard warranty in law these days.

    You can fill out this return form with all the details - order number, description of the fault, etc - and the customer service guys will look after you.

    Thanks Aaron.. I have been really busy over the last few weeks and forgot all about this..

    I will look into it right away!

    Cheers,
    km


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