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Emobile service deteriorating again

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    #32
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    ????????????????????????????????????????


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    #33
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    chris2008x wrote: »
    ????????????????????????????????????????

    Hi Chris2008x,

    I will chase for an update from our technical team in regard to this and will advise.

    Apologies this issue is still ongoing for you.

    Tony


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    #34
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    Signed up to eMobile yesterday on a 30 day SIM and data performance is quite frankly abysmal. Any idea's what's going on? Anecdotes here suggest that this issue has been going on for a few weeks now and affects eMobile and Meteor. If this isn't sorted pronto I'll be switching again very soon.....:o


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    #35
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    Up until the 28th was a great network 4mb down 2mb upload


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    #36
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    chris2008x wrote: »
    Up until the 28th was a great network 4mb down 2mb upload

    Any idea why?


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    #37
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    No idea but 21 days of constantly having to disconnect/reconnect and stupid excuses. You should give the 30 day notice right now and get out of the contract


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    #38
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    I have a 7 day cooling off period which expires next week. I'll make a call decision on it over the weekend...:)


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    #39
    BArra
    Registered Users Posts: 4,034 ✭✭✭BArra


    ive noticed websites wont load, and when you go to reload they show up, periodically

    happens quite a lot, presume this is the issue you guys are on about with 3G dropping and coming back?


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    #40
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    shamwari wrote: »
    Signed up to eMobile yesterday on a 30 day SIM and data performance is quite frankly abysmal. Any idea's what's going on? Anecdotes here suggest that this issue has been going on for a few weeks now and affects eMobile and Meteor. If this isn't sorted pronto I'll be switching again very soon.....:o

    Hi shamwari,

    Thank You for joining the eMobile network. Sorry to hear you are having issues with your data. Could you PM your mobile number pin and location I can get this investigated for you.

    Tony
    chris2008x wrote: »
    No idea but 21 days of constantly having to disconnect/reconnect and stupid excuses. You should give the 30 day notice right now and get out of the contract

    Hi chris2008x,

    I have escalated your issue again to our technical team and once I get an update I will advise. Apologies for the incovenience caused.

    Tony
    BArra wrote: »
    ive noticed websites wont load, and when you go to reload they show up, periodically

    happens quite a lot, presume this is the issue you guys are on about with 3G dropping and coming back?

    Hi BArra,

    How long have you been having this issue? Could you PM your mobile number pin and location I can get this investigated for you.

    Tony


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    #41
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    PM sent


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    #42
    BArra
    Registered Users Posts: 4,034 ✭✭✭BArra


    pm sent


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    #43
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    22 days has got even worse


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    #44
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    I want this modem unlocked because your customer service is ****. Because of your free internet on top ups offer the network cant handle it and you are losing a number of customers.


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    #45
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    chris2008x wrote: »
    I want this modem unlocked because your customer service is ****. Because of your free internet on top ups offer the network cant handle it and you are losing a number of customers.

    Hi chris2008x,

    I have sent you a PM in regard to this. My apologies that this issue has been ongoing for so long for you.

    Tony


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    #46
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    Tried it with a brand new modem as suggested in pm. Still the same and my sister who is with meteor 3 miles away on the same mast is having the same problem as well as my neighbour. Its either contention or a network problem


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    #47
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    Seems to be fixed now after 30 days. Will monitor it for the next few days speed tests etc but hopefully it is sorted now.


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    #48
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    Spoke too soon ****ed up again now. After 30 days you would think they would have fixed it.


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    #49
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    chris2008x wrote: »
    Spoke too soon ****ed up again now. After 30 days you would think they would have fixed it.

    Hi chris2008x,

    Sorry to hear that the issue occurred again for you. Could you advise if the issue is the same today? We were experiencing issues with data nationwide yesterday. I have been advised that this is now resolved.

    Gráinne


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    #50
    jake is right
    Registered Users Posts: 22,242 ✭✭✭✭jake is right


    How long more are we going to have this totally unacceptable "service"? During the last ten days, I have had no data for 90% of the time. The last 24 hours was OK for two hours, no more !
    As regards your customer service; it just doesn't exist.......phone is never answered. Calling in to one of your shops is also a waste of time. Just told "we are having a lot of this type of problem at the moment, sorry". Is there any light at the end of the tunnel?


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    #51
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    This still hasn't been put right


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    #52
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jake is right wrote: »
    How long more are we going to have this totally unacceptable "service"? During the last ten days, I have had no data for 90% of the time. The last 24 hours was OK for two hours, no more !
    As regards your customer service; it just doesn't exist.......phone is never answered. Calling in to one of your shops is also a waste of time. Just told "we are having a lot of this type of problem at the moment, sorry". Is there any light at the end of the tunnel?

    Hi jake is right

    I cannot say why you have not been able to get through to customer service but if you PM me your tel no and pin I can get this resolved.
    Tony


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    #53
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    chris2008x wrote: »
    This still hasn't been put right

    Hi chris2008
    I have taken Grainne's previous notes and escalated this again with tech support. I have asked that a full investigation be conducted on this and I wil lbe back to you with results. I hope to have feedback this week, thoug han investigation like this may take a few days.. My apologies I cannot promise a quicker response, but I will push this as fast as I can.
    tony


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    #54
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    Its fine got dsl broadband using it as a back up. Download and connection issues seem to be resolved but upload speed is still in the double digits was over 1mb before.


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    #55
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    chris2008x wrote: »
    Its fine got dsl broadband using it as a back up. Download and connection issues seem to be resolved but upload speed is still in the double digits was over 1mb before.

    Hi chris2008x,

    Glad to hear that the connection and download issues are resolved for you. I will chase up with our technical team in regard to the upload.

    As soon as I get an update I will advise.

    Gráinne


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