Non non-stick frypan

jos28

I bought a ceramic coated non-stick frypan online from a UK company.
http://www.yourkitchenshop.co.uk/Products/GreenPan-Kyoto-28cm-Open-Frypan--CW0000602.html
I followed all instructions to the letter and all was well for the first couple of uses and then everything started to stick to the pan. It has been used on a normal ceramic domestic hob. I contacted the company who told me that the pan had 'carbonised' as I had used it on high heat. They emailed me instructions on how to perform a deep clean of the pan. I did all this and still no luck. It is not a non-stick pan. Not sure what line to take with the supplier at this stage.
Am I entitled to a refund ?

slimjimmc

Yes, and your other entitlements include a repair (not likely in this case) or a replacement. That doesn't mean you'll automatically get a refund, the offer of a replacement pan is equally valid redress.

jos28

Thanks Slimjimmc, I'll send them an email on Monday and suss out a refund or replacement.

sandin

cheaper on amazon and comments not great. - some 5 star comments, but they are a bit suspicious in their flowery language especially as other comments say its sh1te.

http://www.amazon.co.uk/product-reviews/B001O9BA1O/ref=cm_cr_dp_all_helpful/275-7909731-9194004?ie=UTF8&showViewpoints=1&sortBy=bySubmissionDateDescending

jos28

sandin wrote: »

cheaper on amazon and comments not great. - some 5 star comments, but they are a bit suspicious in their flowery language especially as other comments say its sh1te.

http://www.amazon.co.uk/product-reviews/B001O9BA1O/ref=cm_cr_dp_all_helpful/275-7909731-9194004?ie=UTF8&showViewpoints=1&sortBy=bySubmissionDateDescending

Thanks Sandin, you'd think I'd have had the sense to read reviews BEFORE I purchased :rolleyes: