only able to receive 1 mb

imogen47

Hi there,
I have a few queries regarding the basic broadband package with Eircom.
I was an Eircom customer a few years ago and I am now thinking of signing up again and getting the basic broadband package. I phoned the 1800 number and the customer support person said that our phone line could be reactivated. I asked him to do test on the line and he said that it was only capable of 1mb.
We are only 3 miles from Crusheen and this is where the exchange box is.

When customer support are doing the speed test which part of the line are they testing e.g. the line from the pole to the exchange box or the line from our house to the exchange box? Because at the moment our line is not hooked up in the house and is outside in the yard. The line is over 10 years old so I’m wondering if we get a new line would that make a different? Also, do you know what the highest speed people are getting in the Crusheen area. What other ways can I increase my broadband speed? Also, does anyone know any other broadband providers in this area? I am hoping to work from home part-time so really need at least 2mb consistently.
Thanks alot for your help.
Emma

jor el

Don't start the same thread in multiple forums.

Closed.