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Game.co.uk - Still trading, refunded me, didnt give me all the money.

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  • 24-04-2012 12:07pm
    #1
    Africa
    Registered Users Posts: 1,252 ✭✭✭


    Ordered something on Game.co.uk, but accidentally ordered the wrong version (bought ps3, needed xbox) and cancelled it less than 20 minutes after paying. I was charged, but also refunded, but they refunded me less than I paid.


    I paid 18.25 but only 17.55 was returned. This is what my statement says:
    15/03/12 GAME DIGITAL 18.25dr
    16/03/12 GAME DIGITAL 17.55cr

    I know its a matter of cents, but its also principle. Ive been in contact with them, but they are requesting copy of my bank statement! Can they do this?


Comments

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    #2
    01902
    Registered Users Posts: 291 ✭✭01902


    Did you pay in £ out of a € bank account?

    The exchange rates have probably changed, they have probably refunded the same amount as you have paid in £ but you bank has give you the latest rate, different to when you paid.


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    #3
    Africa
    Registered Users Posts: 1,252 ✭✭✭Africa


    All Euros. Dont think it has to do with the exchange rate, it should have been same day rate, and even then theres no way the market fluctuation was that much.


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    #4
    01902
    Registered Users Posts: 291 ✭✭01902


    How did you pay in € on a £ UK website?


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    #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    All prices on the Game website are in £ Sterling, and the difference in your order and refund date can clearly be seen as 1 day between them. The difference is obviously the exchange rate.


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    #6
    GerardKeating
    Registered Users Posts: 7,674 ✭✭✭GerardKeating


    jor el wrote: »
    All prices on the Game website are in £ Sterling, and the difference in your order and refund date can clearly be seen as 1 day between them. The difference is obviously the exchange rate.

    Even if the transactions were on the same day, seconds apart, they might have different exchange rates, since the EUR/GBP rate would not be exact inverse of the GBP/EUR rate.


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    #7
    matchthis
    Registered Users Posts: 1,874 ✭✭✭matchthis


    had something similar with paypal. The difference was the currency conversion from £ to €. It was lost as the conversion was done and wasn't park of the refund.
    If you bought from game in the uk, they may have done this


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    #8
    Africa
    Registered Users Posts: 1,252 ✭✭✭Africa


    I think thats the case. Annoying though to say the least.


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    #9
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Africa wrote: »
    I think thats the case. Annoying though to say the least.

    Buy from an Irish store, then.


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    #10
    Africa
    Registered Users Posts: 1,252 ✭✭✭Africa


    RangeR wrote: »
    Buy from an Irish store, then.

    Seriously? GTFO of my thread with that advise...

    My question here is; do they have the power to request my bank statement, which they are, in this case? Surely that is private information.


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    #11
    28064212
    Registered Users Posts: 10,711 ✭✭✭✭28064212


    Africa wrote: »
    Seriously? GTFO of my thread with that advise...

    My question here is; do they have the power to request my bank statement, which they are, in this case? Surely that is private information.
    Of course they can request it, you don't have to give it to them. But equally, they can just say "ah well, probably the exchange rate so"

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    #12
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Africa wrote: »
    Seriously? GTFO of my thread with that advise..

    Reported


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    #13
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Africa Please do not tell posters to "eff off".

    dudara


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    #14
    Africa
    Registered Users Posts: 1,252 ✭✭✭Africa


    dudara wrote: »
    Africa Please do not tell posters to "eff off".

    dudara

    I think it was warranted. That was hardly advice, and deserved a reply like that.


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    #15
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Africa wrote: »
    I think it was warranted. That was hardly advice, and deserved a reply like that.

    And the next time you question a moderation instruction on thread will be the last time you post on that forum.


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