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dsl down?

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  • 29-04-2012 5:42pm
    #1
    Craigels
    Registered Users Posts: 724 ✭✭✭


    Hi my broadband was working grand yesterday and today on my router Im only getting the wireless light nothing else what could be the problem


Comments

  • Options
    #2
    frozenfrozen
    Registered Users Posts: 7,882 ✭✭✭frozenfrozen


    Have you tried turning it off and on again?


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    #3
    Craigels
    Registered Users Posts: 724 ✭✭✭Craigels


    frozenfrozen wrote: »
    Have you tried turning it off and on again?
    I have indeed i have also unplugged the dsl line from the spliter directly into in phone jack and still nothing


  • Options
    #4
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Craigels wrote: »
    Hi my broadband was working grand yesterday and today on my router Im only getting the wireless light nothing else what could be the problem


    Thanks Craigels,

    If you're not getting a power light switch it sounds like the modem has gone. o be sure, can you just try a full hard reset.

    Please see the following two options on the eircom Forum :

    Resetting the eircom Modem


    Replacing the eircom Modem


    If you need to call Technical Support for further assistance :

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    Best wishes,
    Ant


  • Options
    #5
    Craigels
    Registered Users Posts: 724 ✭✭✭Craigels


    I get power light wireless light and nothing else sometimes the dsl will come on but will just flash


  • Options
    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Craigels wrote: »
    I get power light wireless light and nothing else sometimes the dsl will come on but will just flash

    Hi Craigels,

    Thanks for your post.

    The following modem lights sequence gives our Technical Support an idea of what this may indicate :

    WHAT LIGHTS ARE SHOWING ON THE Modem /Router?


    LIGHTS : Power green, Wifi flashing, DSL green (solid), Internet light GREEN - GOOD

    LIGHTS : Power green, Wifi flashing, DSL green (solid), Internet light RED - Possible authentication

    LIGHTS : Power green, Wifi flashing, DSL green (FLASHING ), Internet light OFF – Possible sync



    If the latter sequence, then Technical Support will ask that you try the following quick broadband check first, before you may need to call back into Broadband Support: This will save your time and help them figure out what's happening with your broadband.

    http://bit.ly/BBcheckList

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    I appreciate your help with checking your broadband connection and modem setup.

    Ant


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    #7
    Craigels
    Registered Users Posts: 724 ✭✭✭Craigels


    eircom: Ant wrote: »
    Craigels wrote: »
    I get power light wireless light and nothing else sometimes the dsl will come on but will just flash

    Hi Craigels,

    Thanks for your post.

    The following modem lights sequence gives our Technical Support an idea of what this may indicate :

    WHAT LIGHTS ARE SHOWING ON THE Modem /Router?


    LIGHTS : Power green, Wifi flashing, DSL green (solid), Internet light GREEN - GOOD

    LIGHTS : Power green, Wifi flashing, DSL green (solid), Internet light RED - Possible authentication

    LIGHTS : Power green, Wifi flashing, DSL green (FLASHING ), Internet light OFF – Possible sync



    If the latter sequence, then Technical Support will ask that you try the following quick broadband check first, before you may need to call back into Broadband Support: This will save your time and help them figure out what's happening with your broadband.

    http://bit.ly/BBcheckList

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    I appreciate your help with checking your broadband connection and modem setup.

    Ant

    I get solid power solid wifi and either no dsl light or if i does come on its flashing


  • Options
    #8
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Craigels wrote: »
    I get solid power solid wifi and either no dsl light or if i does come on its flashing


    Thanks again, sounds like you are possibly getting the following modem lights sequence.

    LIGHTS : Power green, Wifi flashing, DSL green (FLASHING ), Internet light OFF – Possible sync

    If the latter sequence, then Technical Support will ask that you try the following quick broadband check first, before you may need to call back into them. This will save your time and also help technical Support figure out what's happening with your broadband.

    http://bit.ly/BBcheckList

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    I appreciate your help with checking your broadband connection and modem setup.


    Best wishes,
    Ant


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