New build. Graphics cards doesn't appear to be working

NeVeR

I just got got all my stuff from Hardwareversand. Here is a link to my order thread
http://www.boards.ie/vbulletin/showthread.php?p=78241016

I got this as my card http://www1.hardwareversand.de/articledetail.jsp?aid=55915&agid=1004

and this as the motherboard.
http://www1.hardwareversand.de/articledetail.jsp?aid=52888&agid=1601

I've installed all the drivers but the card is not working.

I tried the HDMI and DVI slots. I'm using the normal DVI on the motherboard at the moment.

One thing i thought might be the problem was the power going to the card.. Some cards need a power supply plugged in but I can't see one on this.

I ran a test with CPUZ and it doesn't pick it up either.. But that might be because I had the monitor plugged into the mother board as it wouldnt work with the card.

Any ideas ?

Sup08

You must disable the onboard graphics in the BIOS.

Sup08

Follow this guide.

http://www.sevenforums.com/tutorials/80392-graphics-card-install-new-card.html

NeVeR

Do i have to actually have to remove the card before i start his ?

Bloodwing

You shouldn't have to disable on board graphics or uninstall any old drivers. This might sound stupid but have you made sure your graphics card is seated correctly? Your correct in saying that the 7750 doesn't need supplemental power. Is the fan spinning at all when you power up?

NeVeR

Neilos wrote: »

You shouldn't have to disable on board graphics or uninstall any old drivers. This might sound stupid but have you made sure your graphics card is seated correctly? Your correct in saying that the 7750 doesn't need supplemental power. Is the fan spinning at all when you power up?

Fan is spinning and it is in correctly.

I've tried to enter the bios but it won't lol.. I press F2 or del but it just stalls then windows starts.

NeVeR

ah is was the keyboard not starting .. so i moved it to a new USB and it's working

Eboggles

NeVeR wrote: »

ah is was the keyboard not starting .. so i moved it to a new USB and it's working

Is everything sorted?

NeVeR

no..
i've no idea where to look in this bios.. it's not like the normal old bios i'm use to.

It's an ASrock motherboard with a different user interface.

so i can't follow the steps to disable the onboard graphics.

NeVeR

Does anyone have the ASRock Z68 Pro3 Gen3 http://www1.hardwareversand.de/articledetail.jsp?aid=52888&agid=1601

and know how to disable the on board graphics ?

Sup08

NeVeR wrote: »

Do i have to actually have to remove the card before i start his ?

It best to follow the guide as if the card was brand new in the box. So I would say yes.

Sup08

I believe the diable option is explained in page 48 of the ASRock Z68 Pro3 Gen3 manual. Did you get this new? If so you should have the manual.

Sup08

Neilos wrote: »

You shouldn't have to disable on board graphics or uninstall any old drivers. This might sound stupid but have you made sure your graphics card is seated correctly? Your correct in saying that the 7750 doesn't need supplemental power. Is the fan spinning at all when you power up?

This is a quote from page 48 of the manual.

" if you plan to install the PCI Express graphics card for video output, please set this item to [Disabled] to disable the onboard VGA in advance. 48"

NEvER you can see this in the manual here if you do not have it.

http://www.manualowl.com/m/ASRock/Z68-Pro3-Gen3/Manual/268233?page=48

UnkieKev

Did you get the correct drivers? Ie a driver that will support a windows 7 machine running 64 bit.

NeVeR

Sup08 wrote: »

I believe the diable option is explained in page 48 of the ASRock Z68 Pro3 Gen3 manual. Did you get this new? If so you should have the manual.

I got it new. But all i see is a quick start guide in the box.

Sup08 wrote: »

This is a quote from page 48 of the manual.

" if you plan to install the PCI Express graphics card for video output, please set this item to [Disabled] to disable the onboard VGA in advance. 48"

NEvER you can see this in the manual here if you do not have it.

http://www.manualowl.com/m/ASRock/Z68-Pro3-Gen3/Manual/268233?page=48

Page 48 is in german. As I said about all i have is a quick start guide.
I'll check out that link. thanks.

UnkieKev wrote: »

Did you get the correct drivers? Ie a driver that will support a windows 7 machine running 64 bit.

I did install the correct drivers.

NeVeR

I just checked the bios on that page and restarted to check my settings and it's set to PCI Express ! -- So now i've no idea.

I run CPU Z and the graphic card doesn't show up. Not sure if that is because i'm not using it as it doesn't work.

Sup08

Well the next thing you will have to try is to insert the GPU into an computer that already has a working GPU card to confirm your new one is working or not.

NeVeR

Umm... My old PC is an AMD build... I'm in work till 8. so i'll have to remove it and try a few things later.

Sup08

or borrow a known working GPU and put it in your new build and see if it the set up. Which ever works for you.
I would do this one if I could get my hands on another GPU.

Bloodwing

Sup08 wrote: »

This is a quote from page 48 of the manual.

" if you plan to install the PCI Express graphics card for video output, please set this item to [Disabled] to disable the onboard VGA in advance. 48"

NEvER you can see this in the manual here if you do not have it.

http://www.manualowl.com/m/ASRock/Z68-Pro3-Gen3/Manual/268233?page=48

That is just one part of a sentence in a large paragraph. Here's the full paragraph.

wrote:

IGD Multi-Monitor
Use this to enable or disable IGD Multi-Monitor by Internal Graphics Device. The default value is [Enabled]. For Windows® XP / XP 64-bit / VistaTM / VistaTM 64-bit users, if you plan to install the PCI Express graphics card for video output, please set this item to [Disabled] to disable the onboard VGA in advance.

Seen as your not using XP or Vista it doesn't apply.

You shouldn't have to adjust anything in BIOS, as you can see from the other paragraph on the same page the primary graphics adapter is default set to PCI Express.

wrote:

Primary Graphics Adapter
This allows you to select [Onboard], [PCI] or [PCI Express] as the boot graphic adapter priority. The default value is [PCI Express]

As Sup08 said it's now a process of elimination, try a different graphics card if you can and try the 7750 in a different machine. I take it you've taken the card out and put it back in again? If you look through similar threads here you'd be surprised at how many times that sorts out the problem!!

NeVeR

what tests can i do to see if it's being picked up by the PC.

I don't know anything that has a PC that can take this card..

I've taken it out to look at it. but I'll try it again later.

Tea_Bag

if your AMD rig has a PCIe slot it'll work fine in there, if the GPU works at all. try that.

there is no need at all for BIOS changes or driver etc as said before. its all plug and play these days.

I'm not really of more help cause I'm far from Dublin.

UnkieKev

Run GPUz not CPU-id

NeVeR

UnkieKev wrote: »

Run GPUz not CPU-id

here is a screen shot from it.

NeVeR

Tea_Bag wrote: »

if your AMD rig has a PCIe slot it'll work fine in there, if the GPU works at all. try that.

there is no need at all for BIOS changes or driver etc as said before. its all plug and play these days.

I'm not really of more help cause I'm far from Dublin.

I'll have to take it out tomorrow and install it tomorrow.

NeVeR

Right lads little update here.. and now i've no idea whats going on.

I took the new card out and put it in my old PC. It worked. I plugged the monitor into it and when the PC started it recognized it and tried to install the drivers.

I inserted the Club 3D cd and installed the Win XP drivers. It said it needed to restart the PC so i did and when it came back on the monitor wont work ! I tried 2 different monitors.. they are both working ( on the other PC and on game consol) .. But when plugged into the GPU it wont.

I plugged my old card into my new PC and it doesn't do anything.

The fan spins but nothing else.

Little lost now. The card did work.. But after the drivers where installed it stopped working makes no sense. I can't use any other ports on the PC as the motherboard only has a really old connection which i don't have and the graphics card wont work.. I'd have to put the old one back in to get it working again.

anyone any ideas ?

Eboggles

NeVeR wrote: »

Right lads little update here.. and now i've no idea whats going on.

I took the new card out and put it in my old PC. It worked. I plugged the monitor into it and when the PC started it recognized it and tried to install the drivers.

I inserted the Club 3D cd and installed the Win XP drivers. It said it needed to restart the PC so i did and when it came back on the monitor wont work ! I tried 2 different monitors.. they are both working ( on the other PC and on game consol) .. But when plugged into the GPU it wont.

I plugged my old card into my new PC and it doesn't do anything.

The fan spins but nothing else.

Little lost now. The card did work.. But after the drivers where installed it stopped working makes no sense. I can't use any other ports on the PC as the motherboard only has a really old connection which i don't have and the graphics card wont work.. I'd have to put the old one back in to get it working again.

anyone any ideas ?

Uninstall drivers and download them straight from the AMD website.

NeVeR

Which PC are you talking about ? The new one ?

Just so people know
One PC is XP - New PC is Win 7

I've the new card back in the new PC, and put the old one back in the old PC.

I don't really care about the old PC. I know the card is working now.. But stopped working after the drivers where installed.

How do I uninstall the drivers in Win 7 ? Normally you'd go into the device in device manager and uninstall.. But the device doesn't show up

cherryghost

I'm confused. What have you got the monitor cable connected to? The motherboard or the graphics card?

NeVeR

On my new PC it's on the motherboard.

cherryghost

NeVeR wrote: »

On my new PC it's on the motherboard.

And to be clear when you hook it up to your card you get no signal whatsoever?