Vodafone won't tell me where my credit is going!

nrsire

This s ridiculous, I changed to Vodafone recently because I got a phone from my dad that was locked to that Network. When I was on Meteor and 02 I could view my sms and call history online but now that I'm on Vodafone and 20 euro credit goes every two days I was curious to find out where it was going. I rang to find out and I have to send a letter and 6.50 euro to head office and wait to get a copy back, like WTF?

foggy_lad

nrsire wrote: »

This s ridiculous, I changed to Vodafone recently because I got a phone from my dad that was locked to that Network. When I was on Meteor and 02 I could view my sms and call history online but now that I'm on Vodafone and 20 euro credit goes every two days I was curious to find out where it was going. I rang to find out and I have to send a letter and 6.50 euro to head office and wait to get a copy back, like WTF?

Are you recieving any texts or mms messages or any other messages from 5 digit numbers?

You need to get back on to Vodafone and make a "formal complaint"(you must use the term Formal complaint!) by email and copy the email to ComReg.

I had a similar issue with Meteor a number of years ago when roughly twice a week €2 would just vanish from my credit and they could not explain where it was going or how it was happening, iirc it had something to do with internet charges when I was sending mms messages but I suspect it was some premium rate service which had latched onto the number somehow and was taking credit without even sending any messages in return!

sandin

nrsire wrote: »

This s ridiculous, I changed to Vodafone recently because I got a phone from my dad that was locked to that Network. When I was on Meteor and 02 I could view my sms and call history online but now that I'm on Vodafone and 20 euro credit goes every two days I was curious to find out where it was going. I rang to find out and I have to send a letter and 6.50 euro to head office and wait to get a copy back, like WTF?

why would you be on pay as you go with that type of ueage?

Three have an online offer with about 5 decent smart phones - all phones are free and the monthy cost is 30.50 a month to include ALL calls & ALL data. No restrictions - you can even call UK numbers.

Possibly if you are a student, you may need your dad to do the paperwork - be he'd be happy to know that the MAX cost is 30.50 a month and won't get any bill surprises - and you can surf & talk away to your hearts content!

Kensington

sandin wrote: »

why would you be on pay as you go with that type of ueage?

Three have an online offer with about 5 decent smart phones - all phones are free and the monthy cost is 30.50 a month to include ALL calls & ALL data. No restrictions - you can even call UK numbers.

Possibly if you are a student, you may need your dad to do the paperwork - be he'd be happy to know that the MAX cost is 30.50 a month and won't get any bill surprises - and you can surf & talk away to your hearts content!

You get 350 flexi-units which is UPTO 350 minutes or UP TO 700 texts or a combination of the two. It is certainly not all calls included as you suggest.

@OP: do you use mobile data?
What phone do you have?

lau1247

nrsire wrote: »

This s ridiculous, I changed to Vodafone recently because I got a phone from my dad that was locked to that Network. When I was on Meteor and 02 I could view my sms and call history online but now that I'm on Vodafone and 20 euro credit goes every two days I was curious to find out where it was going. I rang to find out and I have to send a letter and 6.50 euro to head office and wait to get a copy back, like WTF?

OP, I would advise you to post on the vodafone section on boards, you should get a better response and also the rep should sort it out for you in a day or two..

At one stage I got credit taken off when I first started to use my iPhone 4S.. I posted a threads, the rep asked for PM with personal details.. the rep helped me tracked it down to internet usage over 3G..

Give them a try.. good luck

filmbuffboy

If you don't get a satisfactory resolution within an acceptable amount of time, then vote with your feet OP. There are 3 other providers to choose from.

nrsire

sandin wrote: »

why would you be on pay as you go with that type of ueage?

Three have an online offer with about 5 decent smart phones - all phones are free and the monthy cost is 30.50 a month to include ALL calls & ALL data. No restrictions - you can even call UK numbers.

Possibly if you are a student, you may need your dad to do the paperwork - be he'd be happy to know that the MAX cost is 30.50 a month and won't get any bill surprises - and you can surf & talk away to your hearts content!

Hey yeah I'm going with Three and getting the iphone 4S, 40 euro a month contract for 18 month contract, free phone with 150 euro deposit that you get back in six months.

Staplor

I rang them up and went through it over the phone, was quoted the 6.50 thing for posting it out, figured out they had said I used the IOU service when I have never used it and credited my account back in minutes.