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Ticket request system

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  • 03-05-2012 2:38pm
    #1
    John2002
    Registered Users Posts: 646 ✭✭✭


    Hi guys,

    I need to get a system for managing a group of web developers. Something like a helpdesk system where people can post up their required website changes and these can then be assigned to developers.

    This system should allow me to be able to:

    1. Create tickets by web form (maybe by email also)
    2. Generate detailed reports of tasks complete, outstanding, in progress etc for monitoring of staff / projects
    3. Assign tasks to developers
    4. Assign priorities to developers
    5. Accept comments / progress updates to tasks

    I think the above would be standard enough on any such system. Can any of you recommend a system either paid or open source that would be suitable for my needs?

    I have come across osTicket which may suit my needs but I would be interested to hear any other suggestions.

    Many thanks,

    John.


Comments

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    #2
    croo
    Moderators, Technology & Internet Moderators Posts: 1,334 Mod ✭✭✭✭croo


    Trac is a nice project. LAMP based with integration to eclipse's Mylyn task management plugin. If you practise agile development there is a variant called Agilo - which might incur some costs.

    Jira & Bugzilla are the other more obvious options I know of but they are more complex in comparison .. I like the simplicity of Trac myself.


  • Options
    #3
    Bobby Hill
    Registered Users Posts: 7 ✭Bobby Hill


    Check out Redmine www.redmine.org


  • Options
    #4
    johnsmith13
    Closed Accounts Posts: 48 ✭johnsmith13


    We use http://www.bugzilla.org/


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