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Eircom broadband problem

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  • 08-05-2012 7:15pm
    #1
    Berformet
    Closed Accounts Posts: 3 ✭


    i've been with eircom for a few months now and the dsl feed keeps dropping in and out every 5 min or so. i thought it might be a wiring problem so i rewired using cat-5 cable. now it seemed to have worked for a week and then when the weekend hit it started happeneing again. im on the 7mb package and never had this problem before while i was on the 3mb package. why should it work flawlessly for a week the suddenly start happening again?

    im using the netgear dgn2000 router and the stats are as follows:

    Router Status


    Account Name
    Firmware Version V1.1.8.0

    ADSL Port
    MAC Address 00:24:B2:F9:00:F1
    IP Address 86.47.25.157
    Network Type PPPoE
    IP Subnet Mask 255.255.255.255
    Gateway IP Address 159.134.155.13
    Domain Name Server 159.134.0.1
    159.134.0.2

    LAN Port
    MAC Address 00:24:B2:F9:00:F0
    IP Address 192.168.0.1
    DHCP On
    IP Subnet Mask 255.255.255.0

    Modem
    ADSL Firmware Version A2pB023b.d20e
    Modem Status Connected
    DownStream Connection Speed 4096 kbps
    UpStream Connection Speed 384 kbps
    VPI 8
    VCI 35

    Wireless Port
    Region Europe
    Channel 11


Comments

  • Options
    #2
    Cork981
    Registered Users Posts: 761 ✭✭✭Cork981


    Need more information such as snr margin, line attenuation sync speed and line errors (FEC,crc)


  • Options
    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Thread moved to eircom forum.

    Line stats would help to determine the source of the problem.


  • Options
    #4
    Berformet
    Closed Accounts Posts: 3 ✭Berformet


    sorry forgot to add them

    ADSL Link Downstream Upstream
    Connection Speed 4096 kbps 384 kbps
    Line Attenuation 24.0 db 12.5 db
    Noise Margin 8.4 db 14.0 db


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Berformet wrote: »
    i've been with eircom for a few months now and the dsl feed keeps dropping in and out every 5 min or so. i thought it might be a wiring problem so i rewired using cat-5 cable. now it seemed to have worked for a week and then when the weekend hit it started happeneing again. im on the 7mb package and never had this problem before while i was on the 3mb package. why should it work flawlessly for a week the suddenly start happening again?

    im using the netgear dgn2000 router and the stats are as follows:

    Router Status


    Account Name
    Firmware Version V1.1.8.0

    ADSL Port
    MAC Address 00:24:B2:F9:00:F1
    IP Address 86.47.25.157
    Network Type PPPoE
    IP Subnet Mask 255.255.255.255
    Gateway IP Address 159.134.155.13
    Domain Name Server 159.134.0.1
    159.134.0.2

    LAN Port
    MAC Address 00:24:B2:F9:00:F0
    IP Address 192.168.0.1
    DHCP On
    IP Subnet Mask 255.255.255.0

    Modem
    ADSL Firmware Version A2pB023b.d20e
    Modem Status Connected
    DownStream Connection Speed 4096 kbps
    UpStream Connection Speed 384 kbps
    VPI 8
    VCI 35

    Wireless Port
    Region Europe
    Channel 11



    Hi Berformet,

    Can you try the support link we have for third party modems including the Netgar - http://bit.ly/KQa8QM

    Also if you would like to PM me with your telephone number so I can run a few checks on the connection on our end.

    Thanks, Mark


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