Stopping a recurring Credit Card Payment

delos

Hi,

I've been trying to stop a recurring credit card payment by contacting the company and asking them to stop charging me - nothing dodgy, just a membership for my daughter on a web game - but they don't seem able to do so as the account has been shutdown but the payments are still being made.

What are the implications of me requesting the bank to stop the payments? Will it affect my credit rating?

Thanks

cookie1977

No it wont affect your credit rating. Cut the card up and report it's loss to Bank of Ireland

Bank of Ireland: Graham

Hi delos,

Thanks for your question. There are no implications and it won't affect your credit rating. In order for us to stop the payments we need a copy of a letter/email sent to the company requesting the cancellation. Please send this, along with your credit card number on a cover letter outlining the reason for the request, to: Bank of Ireland, Chargebacks Department, PO Box 1102, Dublin 2.

You can find more information on our FAQ's but if you have any other queries please ask.
Thanks,
Graham

Bank of Ireland: Graham

Hi cookie1977,

We wouldn't advise customers to report their card lost for this reason as it may not cancel the subscription/direct debit. Following the above process will ensure the payments are stopped and that subsequent transactions can be charged back.

Thanks,
Graham

cookie1977

Sometimes it's the last resort:
http://www.rte.ie/tv/theconsumershow/s3prog5.html#s5a2

Bank of Ireland: Graham

Hi cookie1977,

I understand where you're coming from but there's no guarantee that will work even as a last resort. A subscription charge may still be charged to the account even after it is cancelled as lost or stolen.

Bank of Ireland: Graham wrote: »

In order for us to stop the payments we need a copy of a letter/email sent to the company requesting the cancellation. Please send this, along with your credit card number on a cover letter outlining the reason for the request, to: Bank of Ireland, Chargebacks Department, PO Box 1102, Dublin 2.

This is the only way to ensure that the recurring transaction can be stopped with any certainty.

Thanks,
Graham

delos

Thanks for the feedback guys. I don't actually have the card number as I destroyed the card when I got the replacement. I'm assuming the account number and proof of when and how much was charged should be enough.

Bank of Ireland: Graham

No problem delos,

And yes, your credit card account number and details of the payment should be sufficient. Remember to include a copy of the cancellation request sent to the company.

If you need anything else let me know.
Thanks,
Graham