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NGB Upgrade

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  • 14-05-2012 5:08pm
    #1
    e-Mo0?
    Registered Users Posts: 254 ✭✭


    Hello,

    I've been complaining to customer support for months now about ping issues, first time I was told nothing can be done and to live with it. However last week I was told that my exchange will be updated to NGB and I should check the site for an exact date but it looks like the site is now down, so can I please get the date for my exchange upgrade.

    Cheers.


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    #2
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    e-Mo0? wrote: »
    Hello,

    I've been complaining to customer support for months now about ping issues, first time I was told nothing can be done and to live with it. However last week I was told that my exchange will be updated to NGB and I should check the site for an exact date but it looks like the site is now down, so can I please get the date for my exchange upgrade.

    Cheers.

    Hi e-Mo0?,

    I can of course check that. Send me the landline number/account number and I'll see if I can get a date for an upgrade.

    James


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    #3
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    Thanks for the PM e-Mo0?,

    Have checked that and have some good news. The exchange is due to be upgraded either later this month or early next. Is on the current planned upgrades list so shouldn't be long. If you need to follow up at any stage let me know as I have the details now and can check it again for you.

    Regards

    James


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    #4
    e-Mo0?
    Registered Users Posts: 254 ✭✭e-Mo0?


    eircom: James wrote: »
    Thanks for the PM e-Mo0?,

    Have checked that and have some good news. The exchange is due to be upgraded either later this month or early next. Is on the current planned upgrades list so shouldn't be long. If you need to follow up at any stage let me know as I have the details now and can check it again for you.

    Regards

    James

    Cheers James, typical timing moving out soon :pac:


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    #5
    eircom: James
    Closed Accounts Posts: 289 ✭✭eircom: James


    e-Mo0? wrote: »
    Cheers James, typical timing moving out soon :pac:

    Murphys law? :rolleyes:

    If you need any help getting sorted in the new address let me know and we will advise here, or at least try to make moving less stressful for you. Good luck with it either way!

    James


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