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New Customer - €985.20 Bill For 31 Days!!!

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  • 15-05-2012 4:12pm
    #1
    LifeBeginsAt40
    Closed Accounts Posts: 328 ✭✭


    Hello,

    Can you please explain why my first (revised) bill with Electric Ireland is now a staggering €985.20 for a months use of domestic electricity in a modest dwelling?

    I moved into the property on 24th March 2012 and supplied you with actual opening meter readings of:

    Day/24Hr 69010
    NSH 49305

    I then contacted you again and gave you actual meter readings on 27th April 2012 of:

    Day/24Hr 69225
    NSH 49554

    I have no idea how you managed to come up with such an inaccurate figure but I would appreciate a corrected bill being issued ASAP.

    Thanks in advance,

    M


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  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi there,

    If you private message me the account number, your full name, the address/telephone number/date of birth on the account, and if you could confirm that you are the named account-holder, I will look into this for you.

    Regards,
    Una


  • Options
    #3
    LifeBeginsAt40
    Closed Accounts Posts: 328 ✭✭LifeBeginsAt40


    PM sent with full details.

    Hope you can help solve the (approx) €79 bill turning into revised €938 bill ;)


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    #4
    LifeBeginsAt40
    Closed Accounts Posts: 328 ✭✭LifeBeginsAt40


    Thanks to Una and team for producing a revised (correct) bill.

    A shame this wasn't done the first time I highlighted the issue with your call centre last month, but credit to you for sorting out the problem the 2nd time around.


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