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Defective apple ipod touch

  • 16-05-2012 7:33pm
    #1
    MOVINONUP
    Registered Users Posts: 6 ✭


    I bought a new ipod touch at the beginning of November, 2011 and it has become defective in that the headphone jack is not working properly. If I plug the headphones fully in the jack I only hear through one earphone. If I take the headphone attachment out very slightly it plays through both, no good if you're on the move.

    I brought it to the point of purchase and they would not help me and gave me two numbers for Apple. I called their 1850 number and although on the line 25 minutes no luck with them. They say the product is not covered by warranty although only bought new in november. I did express my extreme dissatisfaction and its the last apple device I will buy. Not that they care when selling the quantities they do.

    They want 200e for a replacement. Unfortunately I have no receipt of purchase. Its the last apple product I'll buy and wasn't the first.

    Any suggestions, thanks in advance.


Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    As long as you gave them the correct serial they should be able to see that the iPod is in warranty. Call them back and see if you have more luck with a different agent.


  • #3
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,004 Mod ✭✭✭✭whiterebel


    Apple don't usually mention warranty once it is obviously less than 12 months old, according to their system. If its bought new in November 11, then it is most definitely covered under warranty


  • #4
    flazio
    Registered Users, Registered Users 2 Posts: 13,246 ✭✭✭✭flazio


    If I recall correctly there's a warranty section in iTunes or on their site is there not?


  • #5
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,004 Mod ✭✭✭✭whiterebel


    flazio wrote: »
    If I recall correctly there's a warranty section in iTunes or on their site is there not?

    There is on their website, under the support tab.


  • #6
    Nonoperational
    Registered Users, Registered Users 2 Posts: 7,401 ✭✭✭Nonoperational


    Something isn't right here. If its bought in Nov 11 they'll replace it no problem as long as it's not accident damaged.


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  • #7
    MOVINONUP
    Registered Users Posts: 6 ✭MOVINONUP


    Thanks for that all. Will follow up and see how I get on. Will let ye know


  • #8
    bop1977
    Registered Users, Registered Users 2 Posts: 1,065 ✭✭✭bop1977


    Have you checked to see if there is any lint in the socket. If there is, get a paper clip and stick it in to pull out the lint. The headphones should work again


  • #9
    MOVINONUP
    Registered Users Posts: 6 ✭MOVINONUP


    Thanks for the advice. I contacted apple again and got on to the right person. The shop I purchased it in had a record of the purchase of November last through my account with them. Apple have accepted it and will provide a new one (or repair this one?) under the warranty. It was worth asking at the shop and Apple a second time.


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