Online billing

Bigcheeze

When I try to view any online billing, my browser tells me it is trying to download a .sap file which cannot be opened. Any idea what the problem is ?

EI: Una

Hi Bigcheeze,

I will check this out for you now and get back to you asap.

Regards,
Una

EI: Una

Hi again Bigcheeze,

Are you accessing your bill via the following link?

https://youraccountonline.electricireland.ie/ebilling/public/frameset_top_html.jsp

Regards,
Una

Bigcheeze

Yes. Message says: "you have chosen to open bills.sap file which is a sap file"

Electric Ireland: Mark M

Hi Bigcheeze,

I will take a further look into this for you and get back to you asap,

Regards,
Mark M

Electric Ireland: Mark M

Hi Bigcheeze,

We are having our service team look into this for you, to do this could you please PM the following,
- The name that is on your account
- & the internet browser you are using,

The reason we ask for your browser is because with online billing terms and conditions:
The Site currently supports Explorer and Firefox only. For the avoidance of doubt, we cannot guarantee uninterrupted or error free access even when using these browsers.

Thanks

Mark M