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AIB Laser Debit Card Online

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  • 18-05-2012 3:42pm
    #1
    Improbable
    Registered Users Posts: 1,576 ✭✭✭


    Recently tried to put an order through on dominos.ie using my AIB laser card and I get an error saying that the payment could not be authorised. I have more than enough money for the transaction and when I called AIB, they told me that there are no holds on the account to prevent it from going through. I've tried with a different laser card from AIB and the payment went through fine. Any ideas what could be causing the issue?


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    #2
    danwhite88
    Registered Users Posts: 320 ✭✭danwhite88


    Improbable wrote: »
    Recently tried to put an order through on dominos.ie using my AIB laser card and I get an error saying that the payment could not be authorised. I have more than enough money for the transaction and when I called AIB, they told me that there are no holds on the account to prevent it from going through. I've tried with a different laser card from AIB and the payment went through fine. Any ideas what could be causing the issue?


    Seems to be some technical problems from aib. Have been trying to buy online all day.


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    #3
    Improbable
    Registered Users Posts: 1,576 ✭✭✭Improbable


    danwhite88 wrote: »
    Seems to be some technical problems from aib. Have been trying to buy online all day.

    I tried it with another laser card from AIB though and it went through just fine.


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    #4
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    danwhite88 wrote: »
    Seems to be some technical problems from aib. Have been trying to buy online all day.

    http://www.realexpayments.com/service-status-update


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    #5
    nice1franko
    Closed Accounts Posts: 2,300 ✭✭✭nice1franko


    Lots of problems with payments today - Realex having difficulties


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    #6
    Improbable
    Registered Users Posts: 1,576 ✭✭✭Improbable


    That's the thing though. The 2 cards are from the same bank. They're both AIB laser cards. One of them goes through fine. The other one just gets declined with an error.

    "Payment declined
    Sorry, we are unable to authorise the payment on your card."

    Is there any reason why one card would go through and the other one wouldn't?


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    #7
    Yawns
    Banned (with Prison Access) Posts: 4,255 ✭✭✭Yawns


    Since 08:58 today we are encountering significant intermittent issues in processing payments. Our incident management team are working as fast as possible to resolve the issue. It is a sole priority for us and we sincerely apologise for this disruption in service.


    Just coincidence that it failed twice on your card but worked on the other. If you were to order again with your original card tomorrow or next week for example, your card should have no issues as they seem to have solved the issue now.


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    #8
    Improbable
    Registered Users Posts: 1,576 ✭✭✭Improbable


    Just tried again with my card and it still doesn't seem to be working. Called AIB up again and they still say that there's no reason why it shouldn't be working. Anyone ever run into this problem before?


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    #9
    Yawns
    Banned (with Prison Access) Posts: 4,255 ✭✭✭Yawns


    Weird.

    If your card works fine in other shops etc then it'll be an issue with Dominos but what it is, I dunno.


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    #10
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Perhaps clear all caches and history etc.

    Sometimes glitches happen with systems - they usually work themselves out.


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