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What's happening to Ripplecom?

  • 25-05-2012 5:52am
    #1
    jumpin jack
    Registered Users Posts: 81 ✭✭


    Ripplecom recently abandoned their masts at Tulfaris (Blessington), Ballyknockan and Hollywood. They sent the customers in the area this letter...


    NOTICE OF SITE DECOMMISSION

    As you may be aware, we have had an issue at the High Site which transmits
    your broadband connection due to the lack of a reliable electrical power
    supply. Over a period of time, we have deployed a number of various
    alternative energy solutions based on solar power. This can be susceptible
    to failure during Irish winter nights. Unfortunately, we have had continued
    technical difficulties with these solutions and we must acknowledge that
    the service is not robust enough to justify the continued transmission of
    service from the High Site. Therefore we will be closing the site in
    approximately four weeks time. In light of the recent service outages,
    Ripplecom will be immediately discontinuing billing for services
    transmitted from this site.

    Ripplecom will shortly attempt to provide you with a reliable service from
    another site. A Ripplecom Field Engineer will arrange to visit your
    premises and attempt to point your connection to an alternative transmitter
    in the area. Upon successful re-pointing to another transmitter, your
    service will continue as usual.

    In the event that Ripplecom is unable to connect you to an alternative
    transmitter, the engineer will inform you and the Ripplecom equipment will
    be removed from your premises. In this event, Ripplecom will arrange to
    refund you an amount equal to one month's service charge.

    Ripplecom sincerely apologises for any inconvenience this may cause you due
    to these circumstances which are beyond our control.


    Yours sincerely,

    Ripplecom Customer Service


Comments

  • #2
    kaizersoze
    Registered Users, Registered Users 2 Posts: 7,042 ✭✭✭kaizersoze


    I have 3 customers receiving Ripplecom/Lastmile BB from their mast on the Shannonbridge powerstation. They were all having connection issues and got Ripplecom to send out an engineer. The engineer confirmed no problem at each of the premises and said it was a problem with the RF equipment on the mast. It would take a few days to get acces to the site.

    A week later they were informed by Ripplecom that they could no linger provide them with BB. It's definately not a power issue in this case :pac::D but I think they may abandoning 'less profitable' sites.


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