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No Modem Yet !!

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  • 28-05-2012 2:40pm
    #1
    Conorp55
    Registered Users Posts: 43 ✭


    Hello, I was contacted last Monday saying my modem was on its way, its now been a full week and still no modem, just wondering what's going on ?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Conorp55 wrote: »
    Hello, I was contacted last Monday saying my modem was on its way, its now been a full week and still no modem, just wondering what's going on ?


    Hi Conorp55

    Can you PM me with your eircom telephone number or account number and I will track the order / modem for you.

    Thanks, Mark


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    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Conorp55 wrote: »
    Hello, I was contacted last Monday saying my modem was on its way, its now been a full week and still no modem, just wondering what's going on ?


    Hi Conorp55,

    Apologies the modem has not been sent out by us as yet. I have have sent an escalation to get it issued ASAP and I will get back to you when I get a response.

    Thanks, Mark


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    #4
    Conorp55
    Registered Users Posts: 43 ✭Conorp55


    Any response yet mark ??


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Conorp55 wrote: »
    Any response yet mark ??


    Hi Conorp55,

    I have confirmed that the modem will be sent out first thing tomorrow morning. It is being delivered by AN post, so you will receive it by Wednesday.

    I have PM you with the An Post reference number as well.

    Thanks, Mark


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    #6
    Conorp55
    Registered Users Posts: 43 ✭Conorp55


    Cheers mark, thanks man, your really helping me out here, thanks again ! :)


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Conorp55 wrote: »
    Cheers mark, thanks man, your really helping me out here, thanks again ! :)


    Hi Conorp55,

    I checked the An Post website and they have received the modem and it should be en-route to you today.

    Thanks, Mark


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