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Damaged laptop while being repaired

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  • 11-06-2012 8:10pm
    #1
    Donkathon
    Registered Users Posts: 932 ✭✭✭


    Ok I've a HP laptop away for repair with the manufacturer

    They totally seemed to ignore the original fault the first time I sent it away and just changed the LCD but in doing so they have damaged the plastic housing surrounding the screen in the grove were the outer lid & inner screen rim meet with pretty big pry marks from were they opened it

    Now it is still away with them until Friday and they have agreed to repair any cosmetic damage but what I would like to know if they send t back with still nothing done to repair the damage how do I go about holding them responsible when I can't prove they did it?


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    #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Donkathon wrote: »
    Ok I've a HP laptop away for repair with the manufacturer

    They totally seemed to ignore the original fault the first time I sent it away and just changed the LCD but in doing so they have damaged the plastic housing surrounding the screen in the grove were the outer lid & inner screen rim meet with pretty big pry marks from were they opened it

    Now it is still away with them until Friday and they have agreed to repair any cosmetic damage but what I would like to know if they send t back with still nothing done to repair the damage how do I go about holding them responsible when I can't prove they did it?
    communicate by email only and ask what they are going to do to sort out the damage they caused the first time they tried to repair your laptop.


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