Online retailer[NSFW]

soccymonster

I bought a "toy" from an online retailer about a month ago. It was delivered much to my delight very quickly but when I took it out of the box and stuck in batteries and flicked it on, it didn't vibrate.

I contacted the retailer and after drawn out talks, they refused me my refund.

I considered contacting the small claims court about it but I've a relative working there and am kinda embarrassed about it all. Is there anything else I can do beside going through that route?

Nody

Contact the manufacturer and ask for a replacement; that's about your only route left and will most likely entail you paying for the shipment.

rameire

do a chargeback if bought on credit card.

did they even bother to try and help you fix the item.

P. Breathnach

Did you check the batteries?

[I'm tempted to wonder if there is a safety catch somewhere, as there should be on all weapons.]

matt-dublin

Have you done a quick google to see if there's a known issue with the model you purchased?

Surly it still works without the batteries????
ha ha ha
like an electric toothbrush when the batteries go

kneemos

urbanledge wrote: »

Surly it still works without the batteries????
ha ha ha
like an electric toothbrush when the batteries go

Electric toothbrush theres an idea.

Oryx

Why did they refuse to refund you?

matt-dublin

i really want to make a quip about tesco not selling vibrators online, only fire extinguishers....

im sorry.....

rameire

was it brand new or a reconditioned model.

also would you not be covered by the distance selling act,
the one that means you have a right to change your mind because you bought it online.

kneemos

P. Breathnach wrote: »

Did you check the batteries?

[I'm tempted to wonder if there is a safety catch somewhere, as there should be on all weapons.]

Is there a device to prevent it "going off" in your luggage.Bit of an anti climax if it does'nt work.

dudara

No smart comments please

dudara

kneemos

Ann Summers seem to have a good reputation if you have to purchase a new one.

whiterebel

rameire wrote: »

do a chargeback if bought on credit card.

did they even bother to try and help you fix the item.

Please try and find out the procedure for a chargeback before just throwing the advice around.
First the bank will cancel your credit card, then they give the retailer a chance to explain what the problem is. Here, they will prove that they shipped it, and it was received. Then they give you a chance to challenge their reply.
You're looking at up to 2 months here, and I doubt you would even get the chargeback.

Oryx

Banks don't cancel your card when you request a chargeback.

whiterebel

Oryx wrote: »

Banks don't cancel your card when you request a chargeback.

Yes they do. 2 AIB VISAs were cancelled on me recently.

Oryx

whiterebel wrote: »

Yes they do. 2 AIB VISAs were cancelled on me recently.

It's not standard practice though. I've had to do chargebacks before, and I never got my card changed or cancelled.

whiterebel

Oryx wrote: »

It's not standard practice though. I've had to do chargebacks before, and I never got my card changed or cancelled.

Well if they did it to me twice in the space of 6-8 weeks, I'd say it is becoming standard practice. I would imagine it is done to protect themselves just in case there is fraud being done on the card.

GerardKeating

whiterebel wrote: »

Yes they do. 2 AIB VISAs were cancelled on me recently.

Did your chargeback involve some from of retailer fraud or unauthorised transactions?

the_syco

soccymonster wrote: »

I contacted the retailer and after drawn out talks, they refused me my refund.

Did they refuse a repair or replacement?

whiterebel

GerardKeating wrote: »

Did your chargeback involve some from of retailer fraud or unauthorised transactions?

I queried a transaction on my statement, and asked for a chargeback. The VISA people told me that they would have to cancel the Card, and that they would have to give the retailer the opportunity to put their side forward.

Newaglish

whiterebel wrote: »

I queried a transaction on my statement, and asked for a chargeback. The VISA people told me that they would have to cancel the Card, and that they would have to give the retailer the opportunity to put their side forward.

You didn't know what the transaction was for and asked the bank to investigate? Or it was a legitimate transaction where the service/product wasn't delivered and you asked for a chargeback as part of a resulting dispute? If it's the former, that's not what's commonly referred to as a chargeback.

BobMc

Oryx wrote: »

It's not standard practice though. I've had to do chargebacks before, and I never got my card changed or cancelled.

me neither and it was for circa €1200, worked away as normal

whiterebel

Newaglish wrote: »

You didn't know what the transaction was for and asked the bank to investigate? Or it was a legitimate transaction where the service/product wasn't delivered and you asked for a chargeback as part of a resulting dispute? If it's the former, that's not what's commonly referred to as a chargeback.

There was a charge on my VISA from an online retailer that I use.They didn't answer, so I called VISA and asked them what happens in a situation with a charge for goods I hadn't ordered, but knew the company concerned. They said before they could initiate a chargeback (their terms, not mine), they would have to cancel the VISA card, and allow the retailer the opportunity to prove that I had ordered product. When they sent through the delivery note addressed to someone completely different, the VISA section did the chargeback. It makes perfect sense for VISA to protect themselves in case there is something fraudulent happening. Took 6-8 weeks to sort out too, as I said, despite it being no fault of mine.

the_syco

whiterebel wrote: »

I called VISA and asked them what happens in a situation with a charge for goods I hadn't ordered, but knew the company concerned. They said before they could initiate a chargeback (their terms, not mine), they would have to cancel the VISA card

From the way I read it, VISA cancelled your card so said company couldn't take any more unauthorised amounts from your card.

matt-dublin

Ok back on topic. OP did you get your dildo fixed?