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Being billed for the top rate ....

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  • 21-06-2012 5:28pm
    #1
    BrianBoru00
    Registered Users Posts: 1,035 ✭✭✭


    ....Being billed €60 per month basic when we're actually signed up to the €50 per month bundle....


    Just spent 20 minutes listening to 3 or four different recorded voices. What a hopeless service.
    It's partially my own fault I've not copped before now but why am I being billed the wrong amount?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    BrianBoru00 wrote: »
    ....Being billed €60 per month basic when we're actually signed up to the €50 per month bundle....


    Just spent 20 minutes listening to 3 or four different recorded voices. What a hopeless service.
    It's partially my own fault I've not copped before now but why am I being billed the wrong amount?

    Hi Brian,

    Can you PM me with your eircom account number and I will check it out and get back to you tomorrow.

    Thanks, Mark


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    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    BrianBoru00 wrote: »
    ....Being billed €60 per month basic when we're actually signed up to the €50 per month bundle....


    Just spent 20 minutes listening to 3 or four different recorded voices. What a hopeless service.
    It's partially my own fault I've not copped before now but why am I being billed the wrong amount?


    Hi Brian,

    Apologies for the delay in getting back to you. I have been looking into your iss. So just to confirm, you call to enquire about the excess broadband usage charges charges on your February bill.

    So the agent advised to upgrade to the NGB Regular "unlimited usage" as part as the talktime anytime bundle and as it was a new broadband package you were eligible for the six month discount promotion?

    Just insuring I have the facts correct before checking with a manager in sales?

    Thanks, Mark


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    #4
    BrianBoru00
    Registered Users Posts: 1,035 ✭✭✭BrianBoru00


    Its for the past 26 months that I have been overcharged - the 60 per month rate for 24MB broadband.
    What I have (and what is printed on each bill) is 8MB broadband package which should be 50 per month


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    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    BrianBoru00 wrote: »
    Its for the past 26 months that I have been overcharged - the 60 per month rate for 24MB broadband.
    What I have (and what is printed on each bill) is 8MB broadband package which should be 50 per month

    Thanks BrianBoru00
    I will be back to you tomorrow ( Friday)
    Tony


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    #6
    BrianBoru00
    Registered Users Posts: 1,035 ✭✭✭BrianBoru00


    was that tomorrow or tomorrow week??


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    #7
    red27
    Registered Users Posts: 15 ✭red27


    happened to me just cancelled with them over the phone have posted the letter an all!! i was on a package for 24€ and it jumped to 50€ girl kept saying we signed up for 50€ all along, Had enough today as now the modem wont switch on and was told if i signed for another year at 50 euros they will have the modem out next thursday. Oh and as a good will i could have 10€ off for the next 6 months, Em NO THANKS!!


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    #8
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    BrianBoru00 wrote: »
    was that tomorrow or tomorrow week??


    Hi BrianBoru00,

    Apologies for the delay. My colleague recently sent you a PM on your query.

    I am resending this again.

    Best regards,
    Ant


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