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Cancelling UPC subscription

Wa · 2012-06-25 17:04:02

Why is it that I can purchase a subscription from UPC 24/7 however I am unable to cancel unless I call UPC between 9am - 5pm? I personally work nights and am asleep during these hours. Why is it that when I call outside of these hours, I cannot request a callback from the cancellations department? I must call them myself.…

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25-06-2012 6:04pm

#1

Wa

Registered Users Posts: 15 ✭

Join Date: September 2010

Posts: 10

Why is it that I can purchase a subscription from UPC 24/7 however I am unable to cancel unless I call UPC between 9am - 5pm?

I personally work nights and am asleep during these hours.

Why is it that when I call outside of these hours, I cannot request a callback from the cancellations department? I must call them myself.

Why is that I can purchase a subscription online however I cannot cancel my subscription online?

I would like a response from the UPC rep who posts on boards.ie

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#2 25-06-2012 6:08pm
January

Closed Accounts Posts: 23,862 ✭✭✭✭

Join Date: March 2007

Posts: 23146

You can cancel your subscription by emailing resolutionteam@upc.ie

30 days notice is required though.

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