Ulster Bank Systems are down part 2 *READ* First post

Solair

Compensation : You might get a FREE Henri Hippo pen!

d9oiu2wk07blr5

filmbuffboy wrote: »

if they doubled every payment that is due to go into every account that would cost them in the tens of millions. that wont happen.

and foregoing interest and charges due to this debacle is NOT compensation. they caused the mess in the first place, and should rightly clean up the mess.

if they offer cmpensation of some kind itll most likely be far more meagre than gift cash lodgements

Well, that was the compensation that I received when my employer happened to overpay me by making a lodgement to my account that cleared and showed up on my a/c balance. Then some twat in my employers bank decided that they could get somebody they knew in UB to reverse the lodgement that had already cleared from my UB account....and as compensation (or hush hush money) UB gave me the full sum that was originally lodged/debited from my account. It was in excess of €3,000 back then .

JABS

Solair wrote: »

Compensation : You might get a FREE Henri Hippo pen!

Or if they brought back out the Hippo Savings Box. They still have a couple of these in my local branch.

m.kot

The payment of 1100£ that has been sent by my husband from the UK should hit my acc no later than 21st. How is it possible that it could be lost? It takes too long... Was at the phone with my branch today and didn't get any answer, can only come in and speak to the manager about withdrawing some cash.

Lux23

I pay the rent out of my account but I have a BOI account so that should be ok but my flatmate has a Standing Order which pays his rent to my account a couple of days before the rent is due. Is he better off cancelling it this month and just putting the cash into my account?

Pockey

An SO that was due to leave one of our UB accounts on June 25th left sometime last night to go to its destination. No sign of salaries for both myself and my wife which were due in on Thurs 28th. Have been patient with them thus far but am giving serious consideration to moving elsewhere now. Total shambles

wonski

Lux23 wrote: »

I pay the rent out of my account but I have a BOI account so that should be ok but my flatmate has a Standing Order which pays his rent to my account a couple of days before the rent is due. Is he better off cancelling it this month and just putting the cash into my account?

He won't be able to cancel if the S/O is due within next few days. Well, he won't be able to cancel even if payment date was due week ago, if it was not processed yet...
I cancelled one and it came back twice, like a boomerang...

Domhnall66

wonski wrote: »

Let's be honest - most of users here are very annoyed at UB at this moment, but most do OK for now. The branches are there to go in and ask about money that are due to us, and that is probably the very reason they give the money out without much hassle. If anyone suffered in any way, he can write a letter outlining costs etc. But i, and most of people here, wouldn't ask for money back for 1E parking charge, or 1E petrol cost.
I know there may be different cases, but as long as they offer you what you ask for during the fiasco, they are covered...

True, but I suspect that you and I are not hourly paid workers, and perhaps don't have to take formal vacation time to spend the 1.5-2hrs that it takes to visit the branch.

For hourly paid workers (of which I am not one) the cost is very much upfront, for people who need to take formal vacation hours (of which I am not yet one; while this SNAFU isn't my fault, it isn't my employers either) it is a deffered cost.

Don't get me wrong, I'm not planning to claim the 6 euros in parking back either, not yet. But if it becomes 10 euros? and 8*1.5hr trips to my branch? All a matter of scale....

jcupcake

Anyone meant to be paid 22/6 got their wages into their account yet?

littleteapot

I just applied for a PTSB account. I need a working account with a visa debit card. I currently use AIB as my main account, and UB for online shopping. I currently have about €300 in limbo, which isn't much but I'd still rather be able to access it. I was considering switching to BOI, but PTSB's conditions for free banking seem more realistic. I'll be closing both my AIB and UB accounts when the new one is sorted.

J-blk

jcupcake wrote: »

Anyone meant to be paid 22/6 got their wages into their account yet?

Go back a few pages. One poster here said he was due his wages on the 27/6 and has now been paid. I was supposed to be paid on the 21/6 (and many others here) and not a sign of it so no bloody idea how exactly they are "processing" anything at this stage...

yoganmahew

This "UB has to follow Natwest and RBS for processing" thing is complete BS.

If that is the case, it is something that happens in the nightly batch - i.e. the batch for RBS is run, then the one for NatWest, then the one for UB, so at worst, UB is the last run during the night.

To end up with a situation where RBS and Natwest are up to date, but UB is still mired in 21 June you have to change what you are doing in the batch run, that is, exclude UB. This has to have been a conscious decision. If it was not a conscious decision, then the levels of incompetence that have been shown thus far have just taken a leap higher.

wonski

Domhnall66 wrote: »

True, but I suspect that you and I are not hourly paid workers, and perhaps don't have to take formal vacation time to spend the 1.5-2hrs that it takes to visit the branch.

For hourly paid workers (of which I am not one) the cost is very much upfront, for people who need to take formal vacation hours (of which I am not yet one; while this SNAFU isn't my fault, it isn't my employers either) it is a deffered cost.

Don't get me wrong, I'm not planning to claim the 6 euros in parking back either, not yet. But if it becomes 10 euros? and 8*1.5hr trips to my branch? All a matter of scale....

I think we agree in principle - i am not saying you, or anyone else should not claim money back, but i will not go this route unless i find it is more than just parking charge, or - in my case - relatively small amount of petrol.
I didn't have to take time off to get to branch, and was lucky enough to spend there less than 10 minutes to get cash. So don't really need to claim anything back so far.
Also 8*1.5hr trips to the bank is a bit unusual...

My point is - if you suffered any costs that you want them to pay, you are more than welcome to ask them to reimburse you. They claim that no customer will be out of pocket, and they will have to stick to it.
I would wait until it is over tough, as this costs may rise in next days/weeks?
But we can not expect them to make a goodwill gesture to every account without claim made by customer - some may spend/lose 200 euro in 2 weeks, while some - like me - not even a tenner. I will definitely send them a letter if this figure rises in next weeks.

I do not mention charges/interest loss on our accounts, as i believe they will cancel those charges when everything goes back to normal...

Hope we all get sorted soon, and those who suffered in any way will be compensated.

war_child

Just wana say i really feel sorry for ub customers at the minute thankfully im not one im with ptsb have never had any problems with so or dds with em ...

i know empathy really aint what u all want ud like your bloody cash back please, but whilst the powers that be are sortin that out i really honestly hope no family suffers to a point of extreme seriousness caused by this complete and total cok up ....Hope its sorted for you all really soon


Be Good

War_child

crazygeryy

i hate the way direct debits s are being taken out but none of my ****ing wages since 21st of june are being put in.thats buggin the **** out of me.

ps this new beta website or new look website is ****e.

chasm

Didn't learn anything new from the IT expert on RTE news who was explaining the UB issue. RTE just referred to him as an IT Expert but he is actually IT service manager at the central bank. I can honestly say i've learnt more from this forum than i did from that segment on the news!

Our man in Havana

20 million transactions per night. :eek:

filmbuffboy

Our man in Havana wrote: »

20 million transactions per night. :eek:

i think that might be including RBS & Natwest.

if thats the case it would be fair to assume that UB's transaction count could be quite a bit lower.

i may be wrong though I hope Im not.

if there is that kind of backlog to work through you can be sure itll take a whole lot longer than a week to fix

irishbloke77

crazygeryy wrote: »

i hate the way direct debits s are being taken out but none of my ****ing wages since 21st of june are being put in.thats buggin the **** out of me.

ps this new beta website or new look website is ****e.

When people say the direct debits are being paid, are ye seeing this on your online banking or by phoning those whom the direct debits are payable to and seeing if they got it?

My banking is stuck since June 21st, no wages, no dd showing. Is this the case for all or should I be seeing the direct debits there by now?

Domhnall66

chasm wrote: »

Didn't learn anything new from the IT expert on RTE news who was explaining the UB issue. RTE just referred to him as an IT Expert but he is actually IT service manager at the central bank. I can honestly say i've learnt more from this forum than i did from that segment on the news!

Oh I don't know. I mean - taking him at face value - he and/or the segment overall corroborated (or appeared to corroborate - only UB know for sure) some of the speculations or assumptions that have taken place on this board.

1. Ulster Bank does indeed come last in the 'fix order' but as a result of the way the systems were tied together during acquisition/back in the day, rather than a conscious or deliberate decision to de-prioritise those customers.
2. The restoration requires an element at least of manual reconcilliation over and above just the manual withdrawals taking place in branch.
3. The rate of new transactions coming in while they attempt to solve the issue is compounding it (20 million! :eek: ).
4. Ulster Bank now have (acc. to the News segment, not the IT guy) no ETA for when the problems will be fixed.

That at least is what I took away from the piece.

andrewdeerpark

chasm wrote: »

Didn't learn anything new from the IT expert on RTE news who was explaining the UB issue. RTE just referred to him as an IT Expert but he is actually IT service manager at the central bank. I can honestly say i've learnt more from this forum than i did from that segment on the news!

Another IT spoofer maybe he should have been outsourced to Bangalore ....

Good to see its getting a bit of priority on the news now we have to keep posting on boards.ie keeping the pressure applied. Also see Joe Duffy show ran with it today.

As for the UB letter from Jim Browne what a pile of tripe. Really they outsource good IT guys and pay big bucks for PR and marketing drivel no wonder they are up to their necks in it. Here's a top management suggestion outsource PR and marketing to India.

filmbuffboy

irishbloke77 wrote: »

When people say the direct debits are being paid, are ye seeing this on your online banking or by phoning those whom the direct debits are payable to and seeing if they got it?

My banking is stuck since June 21st, no wages, no dd showing. Is this the case for all or should I be seeing the direct debits there by now?

for most people, direct debits are still not showing on their acc's since the 21st

most people are reporting that they are being paid regardless of not showing up online

some however have reported that they have had companies contacting them with regards to non payment

best thing to do is contact whoever you owe DD's to, mention Ulster bank situation and they should be understanding if the money has not yet reached them. it most likely has though

pl4ichjgy17zwd

irishbloke77 wrote: »

When people say the direct debits are being paid, are ye seeing this on your online banking or by phoning those whom the direct debits are payable to and seeing if they got it?

My banking is stuck since June 21st, no wages, no dd showing. Is this the case for all or should I be seeing the direct debits there by now?

No dd showing on my account but 3 says they've been paid...others have said they've had letters/calls of unpayment...best to call your providers/people due and ask them

danjo-xx

irishbloke77 wrote: »

When people say the direct debits are being paid, are ye seeing this on your online banking or by phoning those whom the direct debits are payable to and seeing if they got it?

My banking is stuck since June 21st, no wages, no dd showing. Is this the case for all or should I be seeing the direct debits there by now?

I had a dd for esb on the 21st and it got paid (checked my esb account) but it still isn't showing up on my account.

dee.

Does anyone else have a UB visa debit card? Are online purchases working for you?

andrewdeerpark

Domhnall66 wrote: »

Oh I don't know. I mean - taking him at face value - he and/or the segment overall corroborated (or appeared to corroborate - only UB know for sure) some of the speculations or assumptions that have taken place on this board.

1. Ulster Bank does indeed come last in the 'fix order' but as a result of the way the systems were tied together during acquisition/back in the day, rather than a conscious or deliberate decision to de-prioritise those customers.
2. The restoration requires an element at least of manual reconcilliation over and above just the manual withdrawals taking place in branch.
3. The rate of new transactions coming in while they attempt to solve the issue is compounding it (20 million! :eek: ).
4. Ulster Bank now have (acc. to the News segment, not the IT guy) no ETA for when the problems will be fixed.

That at least is what I took away from the piece.

Here's a suggestion; maybe they should close all branches for 2 days to clear the backlog and fix the issue. The way it is the long branch opening and all weekend branch access is making the eventual fix worse.

andrewdeerpark

dee. wrote: »

Does anyone else have a UB visa debit card? Are online purchases working for you?

Still working Ok however the last online purchase has just been taken from my account twice. Am waiting on the fog of this issue to clear before battle commences. So use visa debit with caution.

pl4ichjgy17zwd

dee. wrote: »

Does anyone else have a UB visa debit card? Are online purchases working for you?

Yes, but being taken from the balance straight away...so presumably only working if your balance reflects enough funds

dee.

Thanks guys, have to purchase concert tickets in the morning so hoping it will go through for me

filmbuffboy

dee. wrote: »

Does anyone else have a UB visa debit card? Are online purchases working for you?

if your current online balance shows enough funds it should go through

but i would hold off on spending with it, unless its an emergency.

many of my purchases over the las wk and a half with the card have doubled on my account online and brought me into an unauthorised overdraft - thanks ulster bank!

Domhnall66

andrewdeerpark wrote: »

Here's a suggestion; maybe they should close all branches for 2 days to clear the backlog and fix the issue. The way it is the long branch opening and all weekend branch access is making the eventual fix worse.

If it fixed things for most people quicker, that would have my vote alright.
Provided they did it in a managed fashion: communicated it properly, kept - I dunno - 5% of branches open for super-emergency funds access or whatever but closed the rest, yep, I could live with that.

juke

dee. wrote: »

Does anyone else have a UB visa debit card? Are online purchases working for you?

My card is working fine - nothing showing on my on-line banking though - so important to keep receipts to keep track, I guess.

I'm one of the lucky ones who got paid on the 28th, but no SO's have left the account (my mortgage SO has not been paid to AIB), I don't know about DD's.

frankie123

went in today because money had been taken from my account and i wanted to know who took it. i dont recall owing money out.

needless to say they couldnt tell me because 'their systems were down'.

its beyond a farca at this stage. i will keep my account with them but wont have any money in it, im moving to BOI.

andrewdeerpark

Domhnall66 wrote: »

If it fixed things for most people quicker, that would have my vote alright.
Provided they did it in a managed fashion: communicated it properly, kept - I dunno - 5% of branches open for super-emergency funds access or whatever but closed the rest, yep, I could live with that.

Exactly, proper descriptive communication not waffle and apologies (reminds me of the HR spoof I used get at the end of the year justifying no pay rise and more work; I hear your pain BUT). However you can see management got caught out on the cheap outsourcing route and are now trying everything except taking responsibility.

alphabeat

mortage seemd to thru to another bank ok

also one account is showing week ago transaactions - so its slowlyy getting there


im still kicking these mother fc*kers to touch after this though .

i have a feeling this is what they want though - to get out of ireland .

irishbloke77

Thanks, I will watch for what DDs show up but still contact all of them to let them know

Iteration1

chasm wrote: »

Didn't learn anything new from the IT expert on RTE news who was explaining the UB issue. RTE just referred to him as an IT Expert but he is actually IT service manager at the central bank. I can honestly say i've learnt more from this forum than i did from that segment on the news!

Just to correct you he is not the service manager for the Central Bank. He was for about 6 months, but is no longer linked to them at all. Not sure why he was being asked to speak on it.

pl4ichjgy17zwd

Got my wages diverted to a different account today, but too late for this week. I can't imagine they'll be in anywhere near on time.

Berty

PTSB were paid
Meteor x 2 phones were paid
Vodafone Landline was paid

so I can only assume that the upcoming DDs including Mortgage on Friday WILL be paid as well in good faith.

Next week though there is a Standing order due to go out to the BOI. I have no idea if standing orders are safe. I must ring the credit union in the morning to see if they got my standing order.

Solair

Just be VERY careful that those items stay paid.

Direct Debits are usually presented to the bank by the originator and the account is assumed to be paid on their systems.

If the bank declines it, it can come back to the originator a few days later. So, just keep a very close eye on any accounts and don't assume anything for about 5 days from payment.

loconnor1001

Beer Baron wrote: »

PTSB were paid
Meteor x 2 phones were paid
Vodafone Landline was paid

so I can only assume that the upcoming DDs including Mortgage on Friday WILL be paid as well in good faith.

Next week though there is a Standing order due to go out to the BOI. I have no idea if standing orders are safe. I must ring the credit union in the morning to see if they got my standing order.

I rang my local CU this afternoon and they did not get the one from the 22nd or the 29th.

Berty

Solair wrote: »

Just be VERY careful that those items stay paid.

Direct Debits are usually presented to the bank by the originator and the account is assumed to be paid on their systems.

If the bank declines it, it can come back to the originator a few days later. So, just keep a very close eye on any accounts and don't assume anything for about 5 days from payment.

I specifically asked those questions because I was told this by PTSB this morning first. Meteor and Vodafone both said "It was sent for and returned the same day" and Meteor at least said "Most Ulster Bank Customers payments appear to be coming through fine"

Rafa1977

Where the hell is the Governments voice in all of this. When the household charge was announced you couldnt get them off the news but when the ordinary persn is been f ucked over they are nowhere to be seen. The same applies to the opposition I would have thought that they would have been more vocal in all this.

Berty

The Oireachtas Committee have called the Central Bank and Financial regaultor in tomorrow but you may as well ask my dead grandmother for all the good it would do.

I'm on holidays next week but thank god I'm not leaving the country so at least I might be near an Ulster Bank.

barefoot

Has anyone noticed changes to the first page on login for Ulster Bank internet banking. They are asking customers to give email address and other details....Don't they already have these details....????

chasm

Domhnall66 wrote: »

Oh I don't know. I mean - taking him at face value - he and/or the segment overall corroborated (or appeared to corroborate - only UB know for sure) some of the speculations or assumptions that have taken place on this board.

1. Ulster Bank does indeed come last in the 'fix order' but as a result of the way the systems were tied together during acquisition/back in the day, rather than a conscious or deliberate decision to de-prioritise those customers.
2. The restoration requires an element at least of manual reconcilliation over and above just the manual withdrawals taking place in branch.
3. The rate of new transactions coming in while they attempt to solve the issue is compounding it (20 million! :eek: ).
4. Ulster Bank now have (acc. to the News segment, not the IT guy) no ETA for when the problems will be fixed.

That at least is what I took away from the piece.

I knew all that already though as most of it was here:
http://group.ulsterbank.com/media/press-releases/republic-of-ireland/2012/02-07-12.ashx
So i didn't learn anything new;)

Stheno

barefoot wrote: »

Has anyone noticed changes to the first page on login for Ulster Bank internet banking. They are asking customers to give email address and other details....Don't they already have these details....????

Nope my screen is the usual asking me to type in my customer number

swampy353

barefoot wrote: »

Has anyone noticed changes to the first page on login for Ulster Bank internet banking. They are asking customers to give email address and other details....Don't they already have these details....????

Just logged in and not been asked for any of these, check that your not on a phising site. Did you click on a link in an email? Is there a padlock symbol to the left of the address? If not do not enter details

chasm

barefoot wrote: »

Has anyone noticed changes to the first page on login for Ulster Bank internet banking. They are asking customers to give email address and other details....Don't they already have these details....????

Not being asked for those details on mine

Berty

This is what I get after log in

We have made steady progress through the backlog of payments caused as a result of the IT issues experienced in RBS Group. We know this continued disruption is unacceptable and we are doing all we can to help our customers. For the latest information please visit Help

Please remember, we will never contact you and ask you to provide your full PIN and Password. If you are ever asked for these details, please contact us.

Thank you for your patience.