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Ulster Bank customers - Have you had a salary payment since the 21st June?

2

Comments

  • Registered Users, Registered Users 2 Posts: 2,105 ✭✭✭ectoraige


    No, no credits on our joint account yet.

    I don't see the point in moving account from Ulster Bank - if anything the lesson here should be to spread the risk by using two banks. Also, ultimately the screw-up here is down to bad management. Giving that we've had to bailout all the alternatives due to their own bad management, I can't really see how any bank would be any safer or better.


  • Registered Users, Registered Users 2 Posts: 2 janesmith12


    No wages since last week. Got a call today from Three to say my account was being suspended because my payment is three days late, you would think they would read a newspaper!!! Worse still Im AIB (my employer is ulster) and have been charged for returned direct debits (over €50), money which I will not see again because I am not a direct Ulster Bank Account holder!


  • Registered Users, Registered Users 2 Posts: 48,381 ✭✭✭✭km79


    No wages since last week. Got a call today from Three to say my account was being suspended because my payment is three days late, you would think they would read a newspaper!!! Worse still Im AIB (my employer is ulster) and have been charged for returned direct debits (over €50), money which I will not see again because I am not a direct Ulster Bank Account holder!
    look here
    http://www.boards.ie/vbulletin/showthread.php?t=2056688954


  • Registered Users, Registered Users 2 Posts: 13,685 ✭✭✭✭wonski


    No wages since last week. Got a call today from Three to say my account was being suspended because my payment is three days late, you would think they would read a newspaper!!! Worse still Im AIB (my employer is ulster) and have been charged for returned direct debits (over €50), money which I will not see again because I am not a direct Ulster Bank Account holder!

    I would definitely ask your bank to have these charges reversed. Not your fault you didn't get paid on time. Let us know how it works - there will be more people over next days with these charges applied to accounts.


  • Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭Ogham


    wonski wrote: »
    I would definitely ask your bank to have these charges reversed. Not your fault you didn't get paid on time. Let us know how it works - there will be more people over next days with these charges applied to accounts.

    You should try to claim off Ulster Bank - it's all because of their failure. Keep a record of all charges etc .


  • Registered Users, Registered Users 2 Posts: 80 ✭✭Drop the Ball


    I have lost confidents with UB at this stage. I opened an account with another bank today and will be doing my banking elsewhere from now.


  • Registered Users, Registered Users 2 Posts: 14,010 ✭✭✭✭Cuddlesworth


    ectoraige wrote: »
    No, no credits on our joint account yet.

    I don't see the point in moving account from Ulster Bank - if anything the lesson here should be to spread the risk by using two banks. Also, ultimately the screw-up here is down to bad management. Giving that we've had to bailout all the alternatives due to their own bad management, I can't really see how any bank would be any safer or better.

    The screw up is that they mauled their internal IT infrastructure and moved it all to a substandard external company under the guise of cost cutting. Even if the CA7 batch system is brought back up to scratch with no more obvious **** ups, there is a number of other essential banking components that are now being run by guys who don't have a clue and have no training.


  • Registered Users, Registered Users 2 Posts: 6,536 ✭✭✭joe123


    I get paid monthly on the 25th and still no sign of any money. :mad:

    I got a text off meteor saying they understand the situation and not to worry. Any word when this will be fixed?


  • Registered Users, Registered Users 2 Posts: 3 andyf


    Just a note to say that I was paid on the 15th of last month and it is still to show up in my UB account,I had to drop down to the local branch to get E300.00 from the payslip.Worried sick now for DD and SO for car,electricity and so on.

    If I knew how long it would take to set up another account with a bank just to get my wages paid into alone I would do it in the morning.
    I will be getting paid on the 5th of this month and I know I will just not see it,until this farce is finished.Good luck to us all


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  • Registered Users, Registered Users 2 Posts: 159 ✭✭mcballer


    Wages for 2weeks were due on thurs June21st.Still no sign...weep!!Due to be paid again this thurs.If that goes a miss I'm rightly screewed!!!


  • Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭Hibernicis


    Monthly salary due on 24th (and usually when it falls due on a weekend it appears overnight on the Friday night) - still no sign of it appearing.


  • Registered Users, Registered Users 2 Posts: 1,671 ✭✭✭bladebrew


    I was supposed to get paid on the 22nd, still no sign of it, i didnt even know the company were with ulster bank until we got an e-mail from accounts thursday the 21st,
    I was thinking it may be a day or two late not a week and a half, its a very irish thing to happen though,


  • Registered Users, Registered Users 2 Posts: 77 ✭✭anfield liv


    Was due to get paid on 21 June as was my wife,we haven't had a cent paid in yet.....disgraceful...and again I ask why have we been treated as second class citizens.....the UK problem was sorted in days and there are many more million a/c holders over there,pay day is on Thurs again...are we hopeful......NOOOOOOOOO


  • Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭Hibernicis


    Well done to the OP for organising this and for going on the Joe Duffy show.


  • Registered Users, Registered Users 2 Posts: 499 ✭✭greenflash


    I was due a transfer into my UB current account on 20th June. I'm self employed and the transfer was basically my monthly pay from a business account. This money still hasn't shown up but since then UB have managed to take my mortgage payment and this along with in-branch cash withdrawls and another SO have been processed, leaving me massively overdrawn.

    I now have to pay for Diesel and other on-going work expenses on my credit card (also UB) which I am unable to pay back which is inevitably going to end up costing me more.

    My wife and I have a joint savings account with UB which has money put aside for house improvements for our first baby which is due early October and I now can't pay for plastering, carpeting, carpentry etc.

    My mortgage is with UB (originally with First Active) so I'm in a position where I just can't walk away from them, much as I'd love to.

    My one hope in all this is that somehow my mortgage and credit card balance will get written off when the whole show collapses.


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  • Registered Users, Registered Users 2 Posts: 30 karr3


    we're in the US with my husbands job..he was due to be paid on the 21st June and this coming Thursday...not feeling confident...they're helpline was absolutely useless..she hadn't a clue about what to do about overseas customers..told me twice I could go to my local branch and withdraw cash..this was after me telling her twice we were in the US!! I rang my local branch and they will do a western union transfer of money to us and cover the charges..I pointed out to them that the WU exchange rate was a lot lower than the UB exchange rate and they said they would pay us the difference too..but when?? I smell a rat with this "technical glitch" excuse and am beginning to feel it's something a lot bigger....:(


  • Registered Users, Registered Users 2 Posts: 13,685 ✭✭✭✭wonski


    karr3 wrote: »
    we're in the US with my husbands job..he was due to be paid on the 21st June and this coming Thursday...not feeling confident...they're helpline was absolutely useless..she hadn't a clue about what to do about overseas customers..told me twice I could go to my local branch and withdraw cash..this was after me telling her twice we were in the US!! I rang my local branch and they will do a western union transfer of money to us and cover the charges..I pointed out to them that the WU exchange rate was a lot lower than the UB exchange rate and they said they would pay us the difference too..but when?? I smell a rat with this "technical glitch" excuse and am beginning to feel it's something a lot bigger....:(

    I feel sorry for anyone, who was/is abroad when this - as they named it - "technical glitch" occured. They did offer you quick money transfer, so they did what they were supposed to do.
    I wouldn't worry about exchange rate - i sent a lot of money in the past using WU, and their exchange rate was always acceptable, on many occasions better than the one offered by my bank/local money shops.
    Always thought they make money in transfer charges (these are not cheap) rather than on exchange rates.
    Never asked to pay out in US dollars tough...


  • Registered Users, Registered Users 2 Posts: 5,016 ✭✭✭thomasj


    No wages since last week. Got a call today from Three to say my account was being suspended because my payment is three days late, you would think they would read a newspaper!!! Worse still Im AIB (my employer is ulster) and have been charged for returned direct debits (over €50), money which I will not see again because I am not a direct Ulster Bank Account holder!

    That's ridiculous attitude on the part of customer service. You would have thought they would have listened to the news! This is the text I got from meteor the other day!
    as a Meteor customer using Direct Debit, we know you may be experiencing some issues or delays with Ulster Bank. We would like to assure you that we are monitoring these issues and once resolved, we will process any outstanding payments. Your mobile service will continue as normal while Ulster Bank works to resolve their issues.

    The fact is from what I've heard dds are as far back as the 22nd in some cases. These companies should have some understanding. :mad:


  • Registered Users, Registered Users 2 Posts: 13,685 ✭✭✭✭wonski


    thomasj wrote: »
    That's ridiculous attitude on the part of customer service. You would have thought they would have listened to the news! This is the text I got from meteor the other day!



    The fact is from what I've heard dds are as far back as the 22nd in some cases. These companies should have some understanding. :mad:

    Have bill pay phone with meteor, and prepaid broadband from Three. It is a bit OT but Meteor has very different attitude toward customers. Last time i missed DD with Meteor, it took them 2 weeks to send me a text message, and allow to give a call and explain what happened. They don't just cut you off. 3 - on the other hand - different approach.

    Disconnected after three(3)days??? Harsh. Hope they make things right after one phonecall (it will be more than one from my experience).


  • Registered Users, Registered Users 2 Posts: 2,105 ✭✭✭ectoraige


    The screw up is that they mauled their internal IT infrastructure and moved it all to a substandard external company under the guise of cost cutting. Even if the CA7 batch system is brought back up to scratch with no more obvious **** ups, there is a number of other essential banking components that are now being run by guys who don't have a clue and have no training.

    I'd say you're exagerrating when you say they have "no training", it's the loss of experience that would have been more damaging. Either way, the point is that there isn't another bank out there that would fill you with confidence, they have all mismanged themselves into the ground. If people are going to leave Ulster Bank, they'd be silly to just put all their eggs in one basket with just one other bank.

    Once the immediate crisis is over, RBS will have no option but to make major changes to their IT setup in order to regain customer confidence. We're going to open accounts with some other Irish bank, but we'll retain our Ulster Bank accounts too. It just seems the most sensible course of action.


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  • Registered Users, Registered Users 2 Posts: 25 Pockey


    If UB is quote unquote regulated by the Central Bank of Ireland, then the Central Bank need to start raising ructions to get this farce dealt with. 'The we don't know how long it will take' does not wash anymore! They need to be forced to get their house in order and pronto.
    I agree with the option of being with two banks, it certainly makes sense in the long term because they have all been guilty of giant mistakes in the past. Right now though, this one takes the biscuit!


  • Moderators, Computer Games Moderators Posts: 10,752 Mod ✭✭✭✭Andrew76


    Monthly wages paid last Thursday 28th and no sign of them yet. :mad:


  • Registered Users, Registered Users 2 Posts: 25 Pockey


    Andrew76 wrote: »
    Monthly wages paid last Thursday 28th and no sign of them yet. :mad:


    Ditto :mad:


  • Registered Users, Registered Users 2 Posts: 146 ✭✭Aln_S


    My wages are now showing on my available balance, but not in my full statement. (They were paid on the 26th)

    Hopefully a sign that things are starting to move


  • Registered Users, Registered Users 2 Posts: 15,531 ✭✭✭✭Vicxas


    Paid on the 29th, still nothing :(


  • Registered Users, Registered Users 2 Posts: 48,381 ✭✭✭✭km79


    Still no wages for either of us and now no children's allowance


  • Closed Accounts Posts: 3,065 ✭✭✭crazygeryy


    km79 wrote: »
    Still no wages for either of us and now no children's allowance

    Ditto.and rte website says it might not be fixed for another week.i mean what the ****.


  • Registered Users, Registered Users 2 Posts: 25 Pockey


    As children's allowance was only due into accounts today, I'd be more concerned about wages from the past 10 or so days that people are still waiting for.


  • Registered Users, Registered Users 2 Posts: 7,803 ✭✭✭eigrod


    Still no salary that should've been in my a/c on 21st June.


  • Registered Users, Registered Users 2 Posts: 638 ✭✭✭ellieh1


    Still no sign of wages since 21st of June and now no Children's Allowance either!


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  • Registered Users, Registered Users 2 Posts: 48,381 ✭✭✭✭km79


    Pockey wrote: »
    As children's allowance was only due into accounts today, I'd be more concerned about wages from the past 10 or so days that people are still waiting for.
    If the childrens allowance had come thru it would have given me some hope though. Opening PTSB account as we speak now


  • Closed Accounts Posts: 894 ✭✭✭filmbuffboy


    still no money showing in my accounts.

    plenty of debits and duplicate purchases though, theyre well able to slap those on!


  • Registered Users, Registered Users 2 Posts: 5,103 ✭✭✭mathie


    Hibernicis wrote: »
    Well done to the OP for organising this and for going on the Joe Duffy show.

    Thanks Hibernicis

    I think this is the link

    http://www.rte.ie/podcasts/2012/pc/pod-v-02071220m30sliveline.mp3-pid0-1230744_audio.mp3


  • Registered Users, Registered Users 2 Posts: 1,821 ✭✭✭snowgal


    at last, my salary from 22nd June is in. They also took off the duplicate debist they had take, Now just have to wait for hubbys money to come through and we might have our rent sorted! maybe...


  • Registered Users, Registered Users 2 Posts: 845 ✭✭✭skydish79


    Got my salary in just now.
    Was due in the 21st.


  • Registered Users, Registered Users 2 Posts: 1,821 ✭✭✭snowgal


    does anyone know, now that my salary and all is back shold I go ahead and allow salary for payroll into UB this fortnight or is there a chance they still will not process? Does it work by account fixing or transaction fixing?!


  • Registered Users, Registered Users 2 Posts: 2,413 ✭✭✭Toulouse


    Yay! My wages due in the 21st have just been lodged in the last hour.

    My statement says that is was lodged the 26th but that's rubbish.


  • Closed Accounts Posts: 894 ✭✭✭filmbuffboy


    snowgal wrote: »
    does anyone know, now that my salary and all is back shold I go ahead and allow salary for payroll into UB this fortnight or is there a chance they still will not process? Does it work by account fixing or transaction fixing?!

    the bank has said it does now not know when everything will be back to normal.

    i wouldnt go taking any chances, open an acc with PTSB, thats what many others are doing and rerouting their pay there


  • Registered Users, Registered Users 2 Posts: 2,105 ✭✭✭ectoraige


    Looks like my wife's salary from 22nd has arrived, balance has gone up, although transaction isn't showing. Still missing her wages from 29th, and child benefit today, so looks like they are indeed moving through the domestic accounts backlog here.


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  • Registered Users, Registered Users 2 Posts: 57 ✭✭mac36


    Toulouse wrote: »
    Yay! My wages due in the 21st have just been lodged in the last hour.

    My statement says that is was lodged the 26th but that's rubbish.

    Exactly the same thing on my account. :confused:


  • Registered Users, Registered Users 2 Posts: 1,884 ✭✭✭geotrig


    maybe that date is used to stop the system charging od at month end etc


  • Registered Users, Registered Users 2 Posts: 48,381 ✭✭✭✭km79


    At least ye got them so some sort of progress


  • Posts: 18,749 ✭✭✭✭ [Deleted User]


    was due weekly wage on 20/21 june, another one 27/28 june, also another payment during the last week sometime.
    due to get paid again tommorrow night, im not holding my breath.

    the ulster bank app on my phone keeps showing different balances however no lodgements or withdrawels are showing up since 19th june!!

    i actually didnt mind all this for the first week, even 10 days. but its getting ridiculous. i have no idea how much money i have, what payments have gone out of my account.
    how can i even borrow any money when i dont know if at the end of all this i will have enough to cover it???

    im getting sick of it.


  • Registered Users, Registered Users 2 Posts: 917 ✭✭✭Páid


    Just got paid my salary for the 21st this morning. At least one other lodgement is missing.

    Due to get paid again on Thursday but don't hold out much hope. At least I've managed to pay my mortgage.


  • Registered Users, Registered Users 2 Posts: 499 ✭✭greenflash


    I tried logging on half an hour ago but got a message saying the service was unavailable. Tried again five minutes ago and now I can access my account and the my pay from 20/6 is now showing in the account with the transaction dated 26/6 standing orders which were due to go on 22/6 are also showing but dated 25/6.

    I have a current account, savings account, credit card and mortgage with UB and obviously now want out. Can anyone advise on how best to extract myself from this detestable organisation?


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  • Posts: 0 CMod ✭✭✭✭ Ronald Colossal Tumor


    greenflash wrote: »
    I tried logging on half an hour ago but got a message saying the service was unavailable. Tried again five minutes ago and now I can access my account and the my pay from 20/6 is now showing in the account with the transaction dated 26/6 standing orders which were due to go on 22/6 are also showing but dated 25/6.

    I have a current account, savings account, credit card and mortgage with UB and obviously now want out. Can anyone advise on how best to extract myself from this detestable organisation?

    if you go into ptsb and get them to switch they do it all automatically for you
    sort out your DDs and stuff
    according to the website anyway


  • Registered Users, Registered Users 2 Posts: 1,461 ✭✭✭dee.


    Waiting on my payment from the 22nd and 29th still


  • Registered Users, Registered Users 2 Posts: 638 ✭✭✭ellieh1


    Is Ulster Bank online available to anyone at the moment?, jut loged in and says Anytime Banking is unavailable at the moment.


  • Registered Users, Registered Users 2 Posts: 231 ✭✭dulchie75


    I was due to receive money into my account on the 21st, 28th and my wages on the 29th, I haven't received anythng as of yet. I did go into the bank on Friday and was able to withdraw some funds by producing my wage slip, however my problem is that I don't have a clue how much money is actually in my account. One SO did go out yesterday but I have phone bills and esb bills as well as other SO which are due and if I withdraw too much cash then When the system is fixed I may be overdrawn. At the moment I have about €10 to my name. This is not acceptable at all, and now saying it could be next week, it's a joke.


  • Closed Accounts Posts: 2,673 ✭✭✭Stavro Mueller


    have just checked my online banking and my wages from the 21st have finally come through. oddly the payment date for them is the 26th but i'm not complaining :-)


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