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ulster bank customers

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  • 02-07-2012 11:11am
    #1
    km79
    Registered Users Posts: 48,235 ✭✭✭✭


    recently switched back and first bill is due out of bank account this week.
    unfortunately all our accounts are Ulster Bank!!!
    have ye experienced any problems with direct debits from UB accounts ?


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  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi KM79,

    We are not attempting to take any direct debits from Ulster Bank accounts until the issue has been resolved. Once Ulster Bank's system is up and running again, we will be given the go-ahead to collect direct debits, but until then, they cannot approve any direct debits presented by us.

    Regards :)
    Una


  • Options
    #3
    skeptik
    Closed Accounts Posts: 216 ✭✭skeptik


    Electric Ireland: Una wrote: »
    Hi KM79,

    We are not attempting to take any direct debits from Ulster Bank accounts until the issue has been resolved. Once Ulster Bank's system is up and running again, we will be given the go-ahead to collect direct debits, but until then, they cannot approve any direct debits presented by us.

    Regards :)
    Una

    That's funny coz I rang ye yesterday and the lady told me that ye had put through the dd but wouldn't know for 6 days if it would be paid or not?


  • Options
    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Skeptik,

    I will request clarification on this for you.

    Regards,
    Una


  • Options
    #5
    Electric Ireland: Mark
    Closed Accounts Posts: 63 ✭✭Electric Ireland: Mark


    Hello all,

    We have requested clarification on the issues regarding Ulster Bank and how they will affect customers' direct debit payments.

    We are still sending direct debit requests to Ulster Bank as this is done automatically by our systems. However, these requests are not being processed by Ulster Bank until the issue is resolved. Once the issue is resolved, Ulster Bank will begin to process these requests. While these requests are being processed, it can take up to six working days before we know whether payment has been received. In the event that the payment does not go through at this stage, we would ask that customers contact us directly in order to have this resolved.

    I hope this clarifies the issue and if there are further questions please feel free to ask.

    Kind Regards,
    Mark


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