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Canceled card :(

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  • 02-07-2012 7:31pm
    #1
    Frank Bullitt
    Registered Users Posts: 11,540 ✭✭✭✭


    Typical Monday story here.

    I lost my new Visa debit card today, I only got it last week as well, typical of my luck.

    I have canceled it anyway to be safe, it could be anywhere so I covered the bases by canceling it.

    One thing though, when I canceled the card, the woman on the phone said that I would need to go to my local branch to get a new one, which is awkward for me as I work in the city center and am not able to get to my local. I do work beside the big branch on Baggot street, could I go there to get my new one all sorted out?

    Kind Regards


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Gintonious,

    Sorry to hear you've lost your new card, you were right to have it cancelled immediately.

    If you have a 365 PIN, you can request a replacement card by calling Banking 365 on 0818 365365 or your account holding branch. Alternatively, if you have photo id with you, you can call into any branch to request a replacement card.

    The card will be sent to the address on your account and will reach you 6 - 8 working days after it is ordered. The charge to replace a lost or stolen card is €5.90.

    If you need to access cash while waiting for your new card, you can call into any branch with photo id.

    Hope this helps.

    Thanks
    Tara


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    #3
    Frank Bullitt
    Registered Users Posts: 11,540 ✭✭✭✭Frank Bullitt


    Hi Tara,

    Thanks for the response, I work right around the corner from the Baggot street branch so will drop in on my lunch, it saves a lot of hassle for me doing this.

    I have my passport and bank statement with me so that should be fine as well.

    Thanks again for the response.


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