Problems with Gaming PC

yoyo

You need to use an adaptor like I linked to above to slot into the port next to the HDMI one, the white one (thats a DVI port), the VGA port on the machine is the integrated video and wont work while the dedicated card is enabled (the virtu driver will only load once your in windows but I think even with that you must use the video card port)

Nick

i am an onion

yoyo wrote: »

You need to use an adaptor like I linked to above to slot into the port next to the HDMI one, the white one (thats a DVI port), the VGA port on the machine is the integrated video and wont work while the dedicated card is enabled (the virtu driver will only load once your in windows but I think even with that you must use the video card port)

Nick

Ok, could I just buy an adapter as the only one that came with the PC slots into the top-left and not into the DVI port?

Or maybe I should e-mail the company to see if they'll send me one.

Thanks

Edit: Sorry for not putting them into links

i am an onion

Hey, I've another problem, but it's not such a big one.

Basically, my PC just randomly shuts down and restarts by itself. I also get that google chrome error page.

This has only happened twice, once yesterday, and once today. It also gives the usual " shutting down " screen that you would get if you manually shut it down, it doesn't just go black or anything.
It restarts immediately after shutting down.

Any ideas on what causes this?

dyer

hard to say man, if i had your system in my hands id gladly sort it out.. but like the rest of us.. were doing our best based on random circumstances at this stage. do you have any mates who are good with computers that could take a look at it for you?

i am an onion

dyer wrote: »

hard to say man, if i had your system in my hands id gladly sort it out.. but like the rest of us.. were doing our best based on random circumstances at this stage. do you have any mates who are good with computers that could take a look at it for you?

Unfortunately, the only person I knew who was good with computers is gone to America

This is kinda worrying me, it's not a big problem, is it?

dyer

well that sucks.. would save so much time.

don't give up hope anyway.. my computer still does sh1t i'll never understand.. you have to whip the feckers into shape

i am an onion

dyer wrote: »

well that sucks.. would save so much time.

don't give up hope anyway.. my computer still does sh1t i'll never understand.. you have to whip the feckers into shape

Haha yeah. Well thanks for replying

I appreciate all the help yer giving me

dyer

This is kinda worrying me, it's not a big problem, is it?

i doubt it.. i think its just a matter of configuring everything properly.. but as i said, impossible to say from this side without being able to troubleshoot it properly.

i am an onion

dyer wrote: »

i doubt it.. i think its just a matter of configuring everything properly.. but as i said, impossible to say from this side without being able to troubleshoot it properly.

After searching I found it may be a corrupt copy of Windows, overheating, bad CPU, Ram problems and PSU issues.

That's a helluva lot of things it could be

dyer

aye..

i am an onion

dyer wrote: »

aye..

Yeah, I'll see if yoyo replies. He seems to know his way around computers

tuxy

Who built this pc? it sounds like they did a poor job

yoyo

i am an onion wrote: »

Yeah, I'll see if yoyo replies. He seems to know his way around computers

As do many around here :P . To be honest I think your best bet now is to send the machine back to whoever put it together for repair, it is definitely not normal for a machine to shut down/restart like that, and it sounds to me like possible overheating (dodgy psu/memory would tend to cause a bsod and instant restart, wouldn't show "Shutting Down..."). If the CPU Heatsink isn't fitted right or fan cable not seated properly this could cause major overheating, could also be the gpu at fault

Nick

i am an onion

tuxy wrote: »

Who built this pc? it sounds like they did a poor job

yoyo wrote: »

As do many around here :P . To be honest I think your best bet now is to send the machine back to whoever put it together for repair, it is definitely not normal for a machine to shut down/restart like that, and it sounds to me like possible overheating (dodgy psu/memory would tend to cause a bsod and instant restart, wouldn't show "Shutting Down..."). If the CPU Heatsink isn't fitted right or fan cable not seated properly this could cause major overheating, could also be the gpu at fault

Nick

Hardwareversand put it together.

I'll see about giving it back. I'll e-mail them and see what they say.

Thanks


Oh, btw, Other people have told me that it might not be a serious issue as I see the shut down screen whenever it decides to reboot. It's as if I manually turned the PC off ( but obviously I didn't )

yoyo

i am an onion wrote: »

Hardwareversand put it together.

I'll see about giving it back. I'll e-mail them and see what they say.

Thanks


Oh, btw, Other people have told me that it might not be a serious issue as I see the shut down screen whenever it decides to reboot. It's as if I manually turned the PC off ( but obviously I didn't )

It is an issue if its happening spontaniously... could be a issue with the jumper setup on the motherboard, overheating etc. Seems quite poor form alright I know many people here have got machines built by Hardwareversand and have no issues, but I suppose these things can happen. Also are you sure that windows is not upgrading using Windows update when the machine restarts?

Nick

-( i )- Wicker

Yeah sounds like a jumper issue as Yoyo said, I have the same motherboard, I can open it up and take some pics later to show where the jumpers should be.

i am an onion

Thanks for the replies, and Windows doesn't upgrade when it restarts.

Monotype

yoyo wrote: »

It is weird the TV shows picture from the other port, your main video card will be the one down below, i.e the Radeon dedicated GPU, the one above is simply the integrated graphics that ships with the processor Intel HD

Recent Intel motherboards with Lucid technology allow you to use Integrated graphics ports as a conduit to the graphics card/to combine both for better performance/save power by shutting down the graphics card.


What are the problems that are still ongoing?

i am an onion

Monotype wrote: »

What are the problems that are still ongoing?

Currently the monitor issue which I'd probably be able to fix if the company sent me the adapter.

And the random shut down.

I e-mailed the company. Let's see what they have to say .

Monotype

Is this the monitor that you got?
http://www1.hardwareversand.de/articledetail.jsp?aid=58698

It supports DVI so a DVI cable as opposed to a DVI adapter on a VGA cable would give you a better picture. It's a bit scabby if they didn't pack one with your monitor but it's something that you could probably pick up in a computer shop.

For shutdowns... Did you try booting up again as soon as it shutdown and were there any problems? If the system overheats, it won't like switching on again while it's hot.

Have you changed your BIOS/UEFI time while on a trial period that may have caused your windows to be invalid? It would say in the lower right hand corner of the desktop.

RAM or bad PSU would be more likely to have a sudden shutdown. Is there a shutdown key on your keyboard that you accidentally pressing? Power saving settings?

i am an onion

Monotype wrote: »

Is this the monitor that you got?
http://www1.hardwareversand.de/articledetail.jsp?aid=58698

It supports DVI so a DVI cable as opposed to a DVI adapter on a VGA cable would give you a better picture. It's a bit scabby if they didn't pack one with your monitor but it's something that you could probably pick up in a computer shop.

For shutdowns... Did you try booting up again as soon as it shutdown and were there any problems? If the system overheats, it won't like switching on again while it's hot.

Have you changed your BIOS/UEFI time while on a trial period that may have caused your windows to be invalid? It would say in the lower right hand corner of the desktop.

RAM or bad PSU would be more likely to have a sudden shutdown. Is there a shutdown key on your keyboard that you accidentally pressing? Power saving settings?

Yeah that's the monitor. This is the cable/adapter for it.

In regards to it shutting down, it restarts by itself straight away ( infact, it never even really turns off, just shows the shutting down screen and then the BIOS and then turns on normally )

I didn't touch the BIOS once so I doubt that's causing the problems.

I don't think I have any power saving settings on, how would I go about checking that out?

Thanks.

Monotype

Quite a few monitors don't have DVI cables for some reason... saving costs, I suppose... but I think you'll just have to buy another cable. Graphics cards usually have a VGA->DVI adapter but a DVI cable is better.

Cheapest place I can find is elara @ €13.38 (delivered).
http://www.elara.ie/productdetail.aspx?productcode=WCECDLDV202
It's €20 in peats, so not much help there. :-/
I don't know if DVI directly connected to your card will solve the issue but I think it's worthwhile to use it over VGA for a slightly better picture.
I'd ask around anyone you know. People often have spares of these although the older VGA standard would be more common.


I can't think of anything about the shutdowns, but I'd say to keep a close eye on it over the next few days and note exactly what you're doing at the time.

Here's pics of current common display connectors for reference.

| | |

VGA

|

DVI

|

HDMI

|

DisplayPort

i am an onion

Monotype wrote: »

Quite a few monitors don't have DVI cables for some reason... saving costs, I suppose... but I think you'll just have to buy another cable. Graphics cards usually have a VGA->DVI adapter but a DVI cable is better.

Cheapest place I can find is elara @ €13.38 (delivered).
http://www.elara.ie/productdetail.aspx?productcode=WCECDLDV202
It's €20 in peats, so not much help there. :-/
I don't know if DVI directly connected to your card will solve the issue but I think it's worthwhile to use it over VGA for a slightly better picture.
I'd ask around anyone you know. People often have spares of these although the older VGA standard would be more common.


I can't think of anything about the shutdowns, but I'd say to keep a close eye on it over the next few days and note exactly what you're doing at the time.

Here's pics of current common display connectors for reference.

| | |

VGA

|

DVI

|

HDMI

|

DisplayPort

Thanks for the reply

I'll see what Hardwareversand have to say when they reply to me. I asked them if they could perhaps send the adapter that they were supposed to

And about the shutting down, I told them that too and I don't really be doing anything when it happens, the last two time I was just on Google Chrome.

Monotype

Get a new browser. Opera is great!

i am an onion

Monotype wrote: »

Get a new browser. Opera is great!

lol I never heard of that



Anyway, I'll tell ye when Hardwareversand replies.

yoyo

The random shutdown is worrying, it would be easier to diagnose if it was flashing a bsod and then booting up again. If your using the system when it happens that should rule out power saving features.

Nick

i am an onion

yoyo wrote: »

The random shutdown is worrying, it would be easier to diagnose if it was flashing a bsod and then booting up again. If your using the system when it happens that should rule out power saving features.

Nick

What do you think of it showing the shut down screen though? I did some research myself and even went to another forum ( don't yell at me ) and they said it wouldn't be a problem with a switch or the motherboard if I'm getting the normal shutdown screen.

Also, I don't know if this means anything, but the two times it happened I was on Google Chrome and just as it shuts off the pages I was viewing get that purple error screen with the sort of sad face on it. So maybe Google Chrome has some problems too?

I guess I'll just wait until tomorrow. The company should reply to me by then.

yoyo

i am an onion wrote: »

What do you think of it showing the shut down screen though? I did some research myself and even went to another forum ( don't yell at me ) and they said it wouldn't be a problem with a switch or the motherboard if I'm getting the normal shutdown screen.

Also, I don't know if this means anything, but the two times it happened I was on Google Chrome and just as it shuts off the pages I was viewing get that purple error screen with the sort of sad face on it. So maybe Google Chrome has some problems too?

I guess I'll just wait until tomorrow. The company should reply to me by then.

nothing to do with Chrome, I was suggesting the motherboard jumpers may be the issue (and of course may not be), not the board itself. There are little plugs going from the cases reset/power switch/leds, speaker etc so when you push the on off button it jumps the two startup pins and the computer turns on. If there is an incorrect install of these or some sort of interference they may cause an issue, but not sure either... Are you sure its not Windows installing updates? Does it go straight ot shutting down of does it say configuring updates at some point?

Nick

i am an onion

yoyo wrote: »

nothing to do with Chrome, I was suggesting the motherboard jumpers may be the issue (and of course may not be), not the board itself. There are little plugs going from the cases reset/power switch/leds, speaker etc so when you push the on off button it jumps the two startup pins and the computer turns on. If there is an incorrect install of these or some sort of interference they may cause an issue, but not sure either... Are you sure its not Windows installing updates? Does it go straight ot shutting down of does it say configuring updates at some point?

Nick

Nope I'm certain it's not Windows installing updates.

Just as a matter of interest, does Windows actually turn the PC off automatically when it wants to install updates?

yoyo

i am an onion wrote: »

Nope I'm certain it's not Windows installing updates.

Just as a matter of interest, does Windows actually turn the PC off automatically when it wants to install updates?

No, it would usually notify you it was going to shut down but it can at times restart automatically (after notifying you and getting no feedback). Another thing you can do is when it shuts down next look in the system event log (control Panel>Admin tools> Event viewer) and see if it shows any program or service triggering the restart

Nick

i am an onion

Just found something. Now I ( evidently ) don't know anything about computer's but I found this fishy.

I went into the event viewer and then went into Summary of Administrative Events and then I found something under the Warning header called Restart Manager ( among many other things I don't have a clue about ) so I double clicked and found like 10 error messages.

Maybe this is completely unrelated but ye might know something about it.

Edit : Is there anyway to like copy/paste so I can show ye all this stuff because there are many other things, including some errors and warnings.

Monotype

I think Windows Vista did, but I've never had it happen to me on Windows 7. It comes up with a restart button that asks you if you want to restart or postpone. Potentially, if it came up suddenly and you were pressing enter or space bar, you could skip over it and restart.

i am an onion wrote: »

lol I never heard of that

Highly doubtful that chrome is what is causing your problem, but here's a link to try out Opera if you like.
http://www.opera.com/browser/

You could try resetting the BIOS/UEFI. There might be some setting that's off that a reset might clear? Or update it. I'd still maybe wait to see if happens again just to see if you can narrow it down.

Edit:

i am an onion wrote: »

I went into the event viewer and then went into Summary of Administrative Events and then I found something under the Warning header called Restart Manager ( among many other things I don't have a clue about ) so I double clicked and found like 10 error messages.
...
Edit : Is there anyway to like copy/paste so I can show ye all this stuff because there are many other things, including some errors and warnings.

Good idea. I think you can copy the box below. I'll check on my own system now.

Edit 2: Yes, you can copy the box below. If there's a block of them, have a look to see if any gives more information than others. To be honest, most times when I've used the event viewer, it's been pretty unhelpful as the codes are too general and the problems could apply to anything.

i am an onion

Monotype wrote: »

Edit 2: Yes, you can copy the box below. If there's a block of them, have a look to see if any gives more information than others. To be honest, most times when I've used the event viewer, it's been pretty unhelpful as the codes are too general and the problems could apply to anything.

Wait I'm sorta confused. How did you do it? I right click and select copy and get the option to copy table or copy details as text.

Will I just copy each of them out individually ( that could take a while )

yoyo

Restart Manager seems to be a feature of windows installer allowing silent installers (Ie you don't see the next/back cancel buttons) to restart the system. Sounds to me like some program in the background is downloading updates/installing without your knowledge? I'd see if it stops, if not take note of what processes are running (in task manager>processes tab) and see if you can spot the culprit

Nick

Monotype

Just copy as text. No need to do them all for now. Just do one or two - at the time that your system shut down. Don't bother with other warnings or errors for the moment. A few warnings isn't something to be fussed about.

i am an onion

Monotype wrote: »

Just copy as text. No need to do them all for now. Just do one or two - at the time that your system shut down. Don't bother with other warnings or errors for the moment. A few warnings isn't something to be fussed about.

Ok these two are under warnings and Restart Manager :

1)


Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 05/07/2012 03:03:13
Event ID: 10010
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer:
Description:
Application 'C:\Program Files (x86)\Creative\THX TruStudio\THXNBSet\THXAudNB.exe' (pid 3720) cannot be restarted - Application SID does not match Conductor SID..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />
<EventID>10010</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-07-05T02:03:13.424193100Z" />
<EventRecordID>2316</EventRecordID>
<Correlation />
<Execution ProcessID="7704" ThreadID="6612" />
<Channel>Application</Channel>
<Computer></Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<RmUnsupportedRestartEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events&quot; xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/"&gt;
<RmSessionId>0</RmSessionId>
<Pid>3720</Pid>
<FullPath>C:\Program Files (x86)\Creative\THX TruStudio\THXNBSet\THXAudNB.exe</FullPath>
<DisplayName>THXAudioNB</DisplayName>
<AppVersion>0</AppVersion>
<AppType>0</AppType>
<TSSessionId>1</TSSessionId>
<Status>67108865</Status>
<Reason>1</Reason>
</RmUnsupportedRestartEvent>
</UserData>
</Event>



2)




Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 04/07/2012 18:31:20
Event ID: 10010
Task Category: None
Level: Warning
Keywords:
User:
Computer:
Description:
Application 'C:\Windows\explorer.exe' (pid 2352) cannot be restarted - Application SID does not match Conductor SID..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />
<EventID>10010</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-07-04T17:31:20.448135100Z" />
<EventRecordID>1678</EventRecordID>
<Correlation />
<Execution ProcessID="4404" ThreadID="2060" />
<Channel>Application</Channel>
<Computer></Computer>
<Security UserID="S-1-5-21-1999009989-975419047-1297818885-1000" />
</System>
<UserData>
<RmUnsupportedRestartEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events&quot; xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/"&gt;
<RmSessionId>0</RmSessionId>
<Pid>2352</Pid>
<FullPath>C:\Windows\explorer.exe</FullPath>
<DisplayName>Windows Explorer</DisplayName>
<AppVersion>0</AppVersion>
<AppType>4</AppType>
<TSSessionId>1</TSSessionId>
<Status>67108865</Status>
<Reason>1</Reason>
</RmUnsupportedRestartEvent>
</UserData>
</Event>








Edit : Unrelated, but do you think I'd be safe with making an account on Steam and installing it, even with all the problems?

Monotype

You can see in the first one there that it's something related to Creative. Audio driver? Or unnecessary bloatware updating?
Or it could be another program trying to shut down and the creative program ran into problems.
If you want to, you could try to prevent the creative program from starting up automatically with windows. Type msconfig into the start menu. You can untick the program THXAudNB.exe in the startup tab. Unfortunately, with a quick search, I can't find what this program actually does but probably the worst case scenario is that the sound doesn't work and you'll have to re-tick the box. Is it any sound studio thing that you installed from the driver disc? Do you even have a dedicated sound card?

Go ahead and install steam. If you want to set up an account, it will be still there even if you had reinstall windows. Use your computer away. That's the best way to find out if something is awry.

PS - You should edit that post to remove references to your name.

i am an onion

Monotype wrote: »

You can see in the first one there that it's something related to Creative. Audio driver? Or unnecessary bloatware updating?
Or it could be another program trying to shut down and the creative program ran into problems.
If you want to, you could try to prevent the creative program from starting up automatically with windows. Type msconfig into the start menu. You can untick the program THXAudNB.exe in the startup tab. Unfortunately, with a quick search, I can't find what this program actually does but probably the worst case scenario is that the sound doesn't work and you'll have to re-tick the box. Is it any sound studio thing that you installed from the driver disc? Do you even have a dedicated sound card?

Go ahead and install steam. If you want to set up an account, it will be still there even if you had reinstall windows. Use your computer away. That's the best way to find out if something is awry.

PS - You should edit that post to remove references to your name.

Thanks for replying.

I unticked THXAudNB.exe and then it prompted me to restart, so I did so. It didn't seem to do anything and I still have sound ( although this could be because I'm currently using my TV and thus have my speakers unplugged as I'm getting sound via the TV ).

Also, I removed the references to my name, thanks .

yoyo

i am an onion wrote: »

Thanks for replying.

I unticked THXAudNB.exe and then it prompted me to restart, so I did so. It didn't seem to do anything and I still have sound ( although this could be because I'm currently using my TV and thus have my speakers unplugged as I'm getting sound via the TV ).

Also, I removed the references to my name, thanks .

You don't need that starting up, its just a control centre, the driver for sound will start up regardless!

Nick

i am an onion

yoyo wrote: »

You don't need that starting up, its just a control centre, the driver for sound will start up regardless!

Nick

So I can leave it unticked?

Also, I disabled automatic restart on system failure so next time I might be able to narrow it down a little bit.

i am an onion

Hey, I don't know what this is, but I have a box on screen called Microsoft Management Console and inside the box it says " waiting for all snap-ins to complete ".

This has been loading for the best part of 3 hours and it isn't doing anything and isn't letting me exit out of it.

I looked it up but couldn't seem to find an answer.

Edit: Don't know whats happened, but after like 4 hours my Norton plugin crashed, MMC said it found an error, I clicked remove and now I got a message saying MMC has stopped working.

Monotype

mmc is just a Windows management thing where you can have different administrative tool that you want on the one window. Snap ins are the different tools you could put it. You certainly don't need it running.

If you can't shut down a program, shut down the process. You can do this in the task manager. Ctrl+Alt+Delete or Ctrl+Shift+Escape to start it directly. Obviously don't go mad on shutting them down as you need some.

i am an onion

Monotype wrote: »

mmc is just a Windows management thing where you can have different administrative tool that you want on the one window. Snap ins are the different tools you could put it. You certainly don't need it running.

If you can't shut down a program, shut down the process. You can do this in the task manager. Ctrl+Alt+Delete or Ctrl+Shift+Escape to start it directly. Obviously don't go mad on shutting them down as you need some.

Oh, ok Thanks.

The company replied to me and they told me to send the article back to them.

I guess that would be the easiest option at this point, huh?

Monotype

The motherboard? I'm not entirely convinced that it's a hardware problem, but I can't suggest anything apart from waiting to see if anything happens or reinstall Windows.

i am an onion

Monotype wrote: »

The motherboard? I'm not entirely convinced that it's a hardware problem, but I can't suggest anything apart from waiting to see if anything happens or reinstall Windows.

Funny thing. I found an adapter for the monitor a couple of minutes ago while searching through old computer stuff from eons ago It's actually working, although it still doesn't show the full BIOS, at least I can access it if I tap F8 and it now shows me the " loading Windows " screen.

Also I didn't have any problems regarding it shutting down all day yesterday, which is good. ( although I did manually shut it down twice, which I didn't do the day before )

I'll keep an eye on it and if that problem persists, I'll send it back.

Edit: You said to reinstall Windows? Could the problem be caused by a bad install?

Monotype

Windows can get corrupted, yes.

i am an onion

Monotype wrote: »

Windows can get corrupted, yes.

Hmm I'll see how it behaves and if it cuts off again I'll reinstall it. Thanks.

i am an onion

Hi guys.

Sorry to bring up an old thread but I have another problem. It's sorta hard to explain but basically I get a shimmering / flickering screen. It's alright when it's bright ( take Morrowind as an example. It's only slightly noticeable during the day whereas during night it is difficult to see. )

It's the same in S.T.A.L.K.E.R

It's only while gaming.

i am an onion

What do you guys reckon? I was wondering if it's because I have a vga cable plugged into a DVI adapter. If I got a DVI cable do you guys think that might fix it?

Thanks in advance.

fionny

Doubt it, sounds like a graphics setting,