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UPC CANCELLATION.

  • 03-07-2012 8:01pm
    #1
    JJX
    Registered Users Posts: 8 ✭


    hi just wondering if anyone knows how to go about cancelling part of a UPC package. I've tried their website & calling them & can't get answer on either. ??? And also do u get charged for cancelling ????


Comments

  • #2
    who_me
    Registered Users, Registered Users 2 Posts: 3,669 ✭✭✭who_me


    JJX wrote: »
    hi just wondering if anyone knows how to go about cancelling part of a UPC package. I've tried their website & calling them & can't get answer on either. ??? And also do u get charged for cancelling ????

    You'll probably need to call them. Few companies making leaving easy! ;)

    You presumably will have to pay a downgrade charge, maybe 10 euros or something like that. There may well be an additional early termination charge if you're a new customer who's downgrading within a year or so. And if - say - you have their broadband, but now want to cancel their phone & TV, you might have to pay an additional 'standalone' monthly charge. I can't say for certain.


  • #3
    Eire Go Brach
    Registered Users, Registered Users 2 Posts: 1,373 ✭✭✭Eire Go Brach


    JJX wrote: »
    hi just wondering if anyone knows how to go about cancelling part of a UPC package. I've tried their website & calling them & can't get answer on either. ??? And also do u get charged for cancelling ????

    You picked a good time. If you got the letter recently about them increasing prices. You can downgrade or cancel for free.

    Quote from letter I received.

    "However you have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you do not agree with these changes"


  • #4
    JJX
    Registered Users Posts: 8 ✭JJX


    Never got a letter from them at all about price increases, hmmm must look into that ! Can't afford what I have at the minute so defo won't be paying another cent to them PLUS I get a crappy service from them at the min. My UPC box keeps freezing and they refuse to replace it ! Joke !


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