Cancelling

red27

Hi
Do you have an email address for cancelling broadband or do you have to write in?

Thanks

eircom: Ant

red27 wrote: »

Hi
Do you have an email address for cancelling broadband or do you have to write in?

Thanks

Hi red27,

Let me know if I can assist you directly or help with your broadband connection.

In relation to cancelling broadband, eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department. Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

The date of the phone call will be recorded by the Customer Services Team and this will be the date from which your account cancellation will be cancelled - 30 days after that date.
You should first speak with a eircom representative as advised above and then send the provided email requesting cancellation.

You may be billed during the cancellation period, depending on your billing date or if you have outstanding fees. Just ask the services team when you call them regarding any outstanding and final bill date.

Best regards,
Ant