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NGB Speed?

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  • 06-07-2012 12:30pm
    #1
    Mr Cumulonimbus
    Closed Accounts Posts: 1,463 ✭✭✭


    I rejoined Eircom on Tuesday and signed up for the Up to 8 Meg Regular package. Using speedtest.net my download speeds were 4.5 to 5 Mb/s.

    I was with you before (up to Feb 2012), so I connected my old Eircom router (a Zxyel). I haven't received a new router from you so far.

    The phoneline was fully disconnected between February and now.

    Previously, I used to get download speeds around 7 Mb/s. Could you take a look and see why my speeds have gone down? Thank you.


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  • Options
    #2
    Mr Cumulonimbus
    Closed Accounts Posts: 1,463 ✭✭✭Mr Cumulonimbus


    @Ant. PM'd you re this issue. Regards.


  • Options
    #3
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Mr Cumulonimbus wrote: »
    I rejoined Eircom on Tuesday and signed up for the Up to 8 Meg Regular package. Using speedtest.net my download speeds were 4.5 to 5 Mb/s.

    I was with you before (up to Feb 2012), so I connected my old Eircom router (a Zxyel). I haven't received a new router from you so far.

    The phoneline was fully disconnected between February and now.

    Previously, I used to get download speeds around 7 Mb/s. Could you take a look and see why my speeds have gone down? Thank you.


    Cheers Mr Cumulonimbus,

    Will check this and get back shortly.

    Ant


  • Options
    #4
    Mr Cumulonimbus
    Closed Accounts Posts: 1,463 ✭✭✭Mr Cumulonimbus


    Hi Ant, PM sent to you re BB speeds. Thank you.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Mr Cumulonimbus wrote: »
    Hi Ant, PM sent to you re BB speeds. Thank you.


    Hi Mr Cumulonimbus,

    I got your PM thanks, I sent a reply. Can you try the broadband checklist and get back to me.

    Thanks, Mark


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