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Registration issue

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  • 06-07-2012 8:14pm
    #1
    househead
    Registered Users Posts: 3 ✭


    Just got a telephone line activated at my address , when I attempted to register on my eircom ,with a valid email address . I received the login and password details , but when I tried to login the following message was displayed : Error: Your account is not active or may have been disabled Wondering what the best course of action is on this . Regards .


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  • Options
    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    househead wrote: »
    Just got a telephone line activated at my address , when I attempted to register on my eircom ,with a valid email address . I received the login and password details , but when I tried to login the following message was displayed : Error: Your account is not active or may have been disabled Wondering what the best course of action is on this . Regards .

    Thanks for your post househead,

    Can you PM your eircom Account number and the 'My eircom' details, and I will check this for you.

    Kind regards,
    Ant


  • Options
    #3
    househead
    Registered Users Posts: 3 ✭househead


    Details sent , regards .


  • Options
    #4
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    househead wrote: »
    Details sent , regards .

    Hi househead,

    I got your PM and am looking into this for you.

    Will reply shortly.

    Cheers Ant


  • Options
    #5
    Mr Cumulonimbus
    Closed Accounts Posts: 1,463 ✭✭✭Mr Cumulonimbus


    A roughly similar query. I rejoined Eircom and was trying to login using my previous username (email address) and password and also got the "Error: Your account is not active or may have been disabled" message.

    Do you have to set up a new online account with a different username if you rejoin Eircom?


  • Options
    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Mr Cumulonimbus wrote: »
    A roughly similar query. I rejoined Eircom and was trying to login using my previous username (email address) and password and also got the "Error: Your account is not active or may have been disabled" message.

    Do you have to set up a new online account with a different username if you rejoin Eircom?


    Hi Mr Cumulonimbus,

    Thanks for your post.

    Can you PM your login username (Email Address) and I will look into your query.

    Kind regards,
    Ant


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  • Options
    #7
    Mr Cumulonimbus
    Closed Accounts Posts: 1,463 ✭✭✭Mr Cumulonimbus


    eircom: Ant wrote: »
    Hi Mr Cumulonimbus,

    Thanks for your post.

    Can you PM your login username (Email Address) and I will look into your query.

    Kind regards,
    Ant

    Ant, PM sent, regards.


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    #8
    househead
    Registered Users Posts: 3 ✭househead


    Issue resolved , registered successfully , now able to login , regards .


  • Options
    #9
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    househead wrote: »
    Issue resolved , registered successfully , now able to login , regards .

    Hi househead,

    Thanks for getting back to us and good to hear this log in issue is now sorted for you.

    Best regards,
    Ant


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