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Eircom internet constantly disconnects!

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  • 07-07-2012 9:22pm
    #1
    Shane15
    Registered Users Posts: 221 ✭✭


    So I've noticed lately that my Eircom internet is disconnecting ALOT, it can barely last 20 minutes. It's so annoying, especially if I'm playing something which requires a reliable connection. I've noticed the speed of my broadband has also dropped. Any help would be appreciated!


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    #2
    stephendevlin
    Closed Accounts Posts: 1,307 ✭✭✭stephendevlin


    Shane15 wrote: »
    So I've noticed lately that my Eircom internet is disconnecting ALOT, it can barely last 20 minutes. It's so annoying, especially if I'm playing something which requires a reliable connection. I've noticed the speed of my broadband has also dropped. Any help would be appreciated!

    are you using wireless if so have you tried wired?
    are you doing anything else internet wise when you run the tests?

    a lot of standard routers are not much cop have you tried another?


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    #3
    Lamposts
    Registered Users Posts: 2,346 ✭✭✭Lamposts


    Using wireless on xbox and it dc's randomly every few hours..


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    #4
    Shane15
    Registered Users Posts: 221 ✭✭Shane15


    stephendevlin wrote: »
    are you using wireless if so have you tried wired?
    are you doing anything else internet wise when you run the tests?

    a lot of standard routers are not much cop have you tried another?

    It's now past midnight and I'm having no problems, good speed and no disconnecting.

    I am using wireless and I can't use wired.

    When I'm doing the tests I'm not doing anything else, and is there a way I can get another router? Thanks.


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    #5
    stephendevlin
    Closed Accounts Posts: 1,307 ✭✭✭stephendevlin


    Shane15 wrote: »
    stephendevlin wrote: »
    are you using wireless if so have you tried wired?
    are you doing anything else internet wise when you run the tests?

    a lot of standard routers are not much cop have you tried another?

    It's now past midnight and I'm having no problems, good speed and no disconnecting.

    I am using wireless and I can't use wired.

    When I'm doing the tests I'm not doing anything else, and is there a way I can get another router? Thanks.


    Are you in a built up area / housing estate?

    Reason for the question is your router could be on the same channel as your neighbours

    Try changing the channel to see as it may be interference


  • Options
    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Lamposts wrote: »
    Using wireless on xbox and it dc's randomly every few hours..

    Hi Lamposts,

    As above, see if you are experiencing a local wireless connection issue first, before you try to troubleshoot your games console connection.

    The following quick Broadband Check, using a wired connection, will help you confirm this. If possible, disable your wireless while testing your broadband connection over an Ethernet (yellow cable) connection.

    Broadband Checklist

    If your broadband is stable over over a wired connection, the following Support websites on our Forum may be helpful with wireless and setting up your xBox games console.

    Improve your Wireless Setup

    Games Console Setup Help

    The most important requirement for most Games Consoles is that the Firewall on the router is lowered. This normally allows your games console to communicate with the game console server and other gamers.

    Let me know if this has helped.

    Best regards,
    Ant


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    #7
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Shane15 wrote: »
    It's now past midnight and I'm having no problems, good speed and no disconnecting.

    I am using wireless and I can't use wired.

    When I'm doing the tests I'm not doing anything else, and is there a way I can get another router? Thanks.


    Hi Shanke15m

    Thanks for posting on our Boards Forum.

    Take a look at post above and the quick broadband and wireless checks first.

    If you need further help, PM your phone number so I can check if this is a local wireless signal issue or intermittent broadband connection on the eircom servers.

    Best wishes,
    Ant


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