Line test?

wexie

Hi,

According to the phone number check on the Eircom site I should be able to get Eircom fixed line BB (up to 24MB apparently). Now the last time your wonderful website informed me I should be able to get fixed line broadband I promptly ordered it, only to receive (on the same day, from the same postman) a broadband installation set and a letter politely informing me that regrettably the completely unsuitable infrastructure would not be able to support anything that could even remotely be considered to be broadband.

Now....is there any way of confirming that this time the website is somewhat more well informed? I'm not sure I can deal with the disappointment again and if I end up dealing with one more drone trying to convince me that : "yes wireless 3G is a perfectly suitable alternative to fixed line broadband" I think I might well end up with a prison record which would be most upsetting.

So in short, does the phone number checker on the website ACTUALLY have some form of line testing functionality on the back end and might therefore actually be correct or does it simply look up a geographic record to indicate that Eircom might well be able to supply broadband somewhere in the general vicinity?*



* subject to sacrificing a small goat under the full moon during a spring tide while singing Feelings wearing a yellow mankini

eircom: Ant

wexie wrote: »

Hi,

According to the phone number check on the Eircom site I should be able to get Eircom fixed line BB (up to 24MB apparently). Now the last time your wonderful website informed me I should be able to get fixed line broadband I promptly ordered it, only to receive (on the same day, from the same postman) a broadband installation set and a letter politely informing me that regrettably the completely unsuitable infrastructure would not be able to support anything that could even remotely be considered to be broadband.

Now....is there any way of confirming that this time the website is somewhat more well informed? I'm not sure I can deal with the disappointment again and if I end up dealing with one more drone trying to convince me that : "yes wireless 3G is a perfectly suitable alternative to fixed line broadband" I think I might well end up with a prison record which would be most upsetting.

So in short, does the phone number checker on the website ACTUALLY have some form of line testing functionality on the back end and might therefore actually be correct or does it simply look up a geographic record to indicate that Eircom might well be able to supply broadband somewhere in the general vicinity?*



* subject to sacrificing a small goat under the full moon during a spring tide while singing Feelings wearing a yellow mankini

Hi wexie,

Thanks for your post. Can you PM your phone number and I will check what broadband options are available on your phoneline.

Best wishes,
Ant

wexie

Thanks Ant,

PM sent

Fogmatic

Hope this doesn't confuse the conversation wexie, but there's a chance that your phone number is the same type as mine, and therefore useless for line checking. It's explained in this thread
http://www.boards.ie/vbulletin/showthread.php?t=2055467329

Your topic just reminded me of my case. Years ago. out of the blue, Eircom sent some individually addressed information about how to order broadband (starting 'Congratulations! You are enabled...'), and insisted until years later that I could get ADSL. I asked them how, with my broadband exchange 50 km away (they were going to find out & ring back, but never did). It later emerged that my line could only ever be capable of a (theoretical) maximum of 16kbps. We didn't learn that from Eircom's offices; I presume not everyone there is given the information they need to help us as they'd like to.

wexie

Ant,

Any news on this?

thanks

wexie

Ant,

I'm going to take a stab in the dark and assume from the complete and utter lack of any response this is Eircom's way of telling me that broadband is not, in fact, available in my area. Despite what the website might be telling me, which at the moment, seems to be 3 different things.

According to the phone number checker I can avail of up to 24MB broadband. According to MyEircom I cannot avail of ANY broadband services and if I try to buy broadband online I get a message indicating I don't actually HAVE an eircom account and would need specialised assistance to 'return' to Eircom. (See below). Now I hadn't actually left yet, but you're sure making it easy to make the decision. If I'm going to get lousy service I may as well get cheap louse service.

Complaint logged on the Eircom website, not that I have ANY expectations of getting any useful response from any of your employees.

Message from the Eircom website :

Thank you. We have determined that you will need one of our specialised customer service representatives to talk you through your return to us. Please call 1800 242 629 where one of our agents will be standing by to take your call.

Lines open Monday – Friday 9am to 9pm

eircom: Ant

wexie wrote: »

Ant,

I'm going to take a stab in the dark and assume from the complete and utter lack of any response this is Eircom's way of telling me that broadband is not, in fact, available in my area. Despite what the website might be telling me, which at the moment, seems to be 3 different things.

According to the phone number checker I can avail of up to 24MB broadband. According to MyEircom I cannot avail of ANY broadband services and if I try to buy broadband online I get a message indicating I don't actually HAVE an eircom account and would need specialised assistance to 'return' to Eircom. (See below). Now I hadn't actually left yet, but you're sure making it easy to make the decision. If I'm going to get lousy service I may as well get cheap louse service.

Complaint logged on the Eircom website, not that I have ANY expectations of getting any useful response from any of your employees.

Message from the Eircom website :

Thank you. We have determined that you will need one of our specialised customer service representatives to talk you through your return to us. Please call 1800 242 629 where one of our agents will be standing by to take your call.

Lines open Monday – Friday 9am to 9pm

Hi Wexie,

Thank you for your post and apologies for delay getting back to you.

I had sent over your details to our networks for further line checks. However your details had not filtered through on our systems and were not picked up.

I've since received word that this has been rectified and your details have been updated on our systems. I have sent a request again to have your line fully tested and hope to have word soon on this.

Appreciate your patience and will advise you shortly,

Best regards,
Ant

eircom: Mark

wexie wrote: »

Ant,

I'm going to take a stab in the dark and assume from the complete and utter lack of any response this is Eircom's way of telling me that broadband is not, in fact, available in my area. Despite what the website might be telling me, which at the moment, seems to be 3 different things.

According to the phone number checker I can avail of up to 24MB broadband. According to MyEircom I cannot avail of ANY broadband services and if I try to buy broadband online I get a message indicating I don't actually HAVE an eircom account and would need specialised assistance to 'return' to Eircom. (See below). Now I hadn't actually left yet, but you're sure making it easy to make the decision. If I'm going to get lousy service I may as well get cheap louse service.

Complaint logged on the Eircom website, not that I have ANY expectations of getting any useful response from any of your employees.

Message from the Eircom website :

Thank you. We have determined that you will need one of our specialised customer service representatives to talk you through your return to us. Please call 1800 242 629 where one of our agents will be standing by to take your call.

Lines open Monday – Friday 9am to 9pm

Hi wexie,

My colleague Anthony asked me to look into this query for you. Apologies for some reason your details were not filtering properly through to all the eircom systems.

This was rectified last week. The line was tested and we have been advised that your line is on a carrier line. That is a line has been used to provide telephone service to more than one address.

I have been speaking to the head technician and he advised there are no "dedicated lines available in the area, to try and remove customers from carrier lines and there is no indication as yet as to when they may be come available in the near future".

Sorry we could not get back with better news.

Thanks, Mark