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Smart Telecom Bill

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  • 09-07-2012 11:22am
    #1
    Cork24
    Closed Accounts Posts: 2,663 ✭✭✭


    I haven't been with Smart Telecom in over 2 years or more.

    and out of the blue today i gets a bill for 76.76 over due amount.

    I pay all my bills by DD so all bills are paid on time.. its a bit weird that i get a bill 2 years on.


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    #2
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    Are you sure the DD did not fail and this was the reason for the bill?

    The other option (and sadly quite common) is simply that it is a misbilling. First one you can check in your online bank; the second one will require you to call their CS helpdesk to ask them what you're charged for.


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    #3
    Cork24
    Closed Accounts Posts: 2,663 ✭✭✭Cork24


    Nody wrote: »
    Are you sure the DD did not fail and this was the reason for the bill?

    The other option (and sadly quite common) is simply that it is a misbilling. First one you can check in your online bank; the second one will require you to call their CS helpdesk to ask them what you're charged for.


    Well seen that i have not got a bill off them for the last 2 years and out of the blue i get a bill ?


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    #4
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    Cork24 wrote: »
    Well seen that i have not got a bill off them for the last 2 years and out of the blue i get a bill ?
    Could be something old they forgot about or more likely a miss billing; only way to find out is to se what they are charging for (does the period match when you had the service?) and ask them :)


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    #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,449 Mod ✭✭✭✭dub45


    Cork24 wrote: »
    I haven't been with Smart Telecom in over 2 years or more.

    and out of the blue today i gets a bill for 76.76 over due amount.

    I pay all my bills by DD so all bills are paid on time.. its a bit weird that i get a bill 2 years on.

    Have you made sure that you cancelled your dd with Smart? Also you should ask them what personal information they retain on you. There is no excuse for holding bank account details two years after a customer has left.


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    #6
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    OP. What do the "bill details" say?

    e.g.: Invoice Number:2*******2
    Account No:2******4
    Customer Tel. No:01-*******
    Bill Plan:Smart BB - 5Mb/384kb (STD)
    Calls Period:1/6/12 to 30/6/12

    That might explain a bit.


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    #7
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Did money come out of the account?


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