Jobsworths

Gummy Panda

Only thing I can think of is that his point of sale doesn't allow refunds/exchanges without the receipt reference.

Ficheall

FFS, OP - if you want rid of the effing boxes so badly, I'll take them off your hands for free. Problem solved.

*is sound*

wilkie2006

Ficheall wrote: »

FFS, OP - if you want rid of the effing boxes so badly, I'll take them off your hands for free. Problem solved.

*is sound*

Nah, I've got something very, very special planned for those large boxes; I'm going to put my medium-sized boxes inside them.

Scioch

wilkie2006 wrote: »

But why did I really need a receipt? In normal returns circumstances it proves what was bought, where, when and its value. The things I wanted to exchange (I wasn't looking for my money back) had the company's logo all over them - that was only local place I could've bought them!!!! The were also in perfect, re-saleable condition. This incident required the guy to use his initiative, which he didn't do.

Take that up with the company, whatever the guy behind the counter does its logged and he needs paperwork for everything. It sounds like its easy to just take something back and log it in but anywhere I worked you just couldnt do it. The manager would personally amend the stock from the returns every so often. If I put through a return without a receipt then I had hassle for it. So I refused to do it, not because I'm a dick, not because I wanted to be unhelpful but because I didnt see any reason for me personally to take on someone else hassle.

I don't know for certain that he had the authority to swap them but come on, they were worth £8. It's hardly a bit thing, is it? If I had been working there I wouldn't have asked my boss, I would've just swapped them over because, you know, it's hardly a big deal. I would've been looking to help someone out.

Doesnt matter a shít whether its 8 or 80 if he hadnt the authority to exchange them. You may well have done that but would ya do it again after getting an earful and talked to like your a child who cant follow simple company policy ? You think this is the first time that guy ever encountered someone without a receipt ? Its a regular occurrence which that guy was probably well used to and knew what his job was in that regard. Refuse to accept it back. Job done, sorry pal cant help ya.

That's exactly what I'm pi$$ed off about. I made a mistake (that I assumed was very minor) and met with an absolute lack of cooperation when I tried to remedy it. I fully agree that legally he didn't have to help me but I think it was a bit mean of him not to.

Nothing to do with being mean he was just doing his job. Why should he break company policy, take on extra hassle and do something he shouldnt be doing for some guy he doesnt know ?

Ficheall

wilkie2006 wrote: »

"Hey, I bought these boxes a couple of days ago but they're too big. I haven't used them - they're still wrapped in their plastic - can I swap them for two of those smaller ones?"

wilkie2006 wrote: »

Nah, I've got something very, very special planned for those large boxes; I'm going to put my medium-sized boxes inside them.

Whop of dishonesty off your story, OP.

wilkie2006

Ficheall wrote: »

Whop of dishonesty off your story, OP.

That was a joke. Yea, I'm gonna fill two medium sized boxes and then put them into two marginally larger boxes? Not sure of the benefit of that.

Pantsface

OP you should go back and start crying.

Archeron

Dress up as a scary horror film clown and climb inside one of the big boxes. Have someone gift wrap it and put his name on it. When, all wide and excited, he opens his gift, jump out screaming. As he lies on the floor terrified, take off your mask, remind him that you wouldnt have fit in a medium box, and run for the door.

Pantsface

LordSmeg wrote: »

Take that up with the company, whatever the guy behind the counter does its logged and he needs paperwork for everything. It sounds like its easy to just take something back and log it in but anywhere I worked you just couldnt do it. The manager would personally amend the stock from the returns every so often. If I put through a return without a receipt then I had hassle for it. So I refused to do it, not because I'm a dick, not because I wanted to be unhelpful but because I didnt see any reason for me personally to take on someone else hassle.



Doesnt matter a shít whether its 8 or 80 if he hadnt the authority to exchange them. You may well have done that but would ya do it again after getting an earful and talked to like your a child who cant follow simple company policy ? You think this is the first time that guy ever encountered someone without a receipt ? Its a regular occurrence which that guy was probably well used to and knew what his job was in that regard. Refuse to accept it back. Job done, sorry pal cant help ya.



Nothing to do with being mean he was just doing his job. Why should he break company policy, take on extra hassle and do something he shouldnt be doing for some guy he doesnt know ?

INDIGNANT INTERNET HIGH HORSE RANT ALERT

wilkie2006

Archeron wrote: »

Dress up as a scary horror film clown and climb inside one of the big boxes. Have someone gift wrap it and put his name on it. When, all wide and excited, he opens his gift, jump out screaming. As he lies on the floor terrified, take off your mask, remind him that you wouldnt have fit in a medium box, and run for the door.

Haha. You made tea come out of my nose there. Very good

Scioch

Pantsface wrote: »

INDIGNANT INTERNET HIGH HORSE RANT ALERT

Or common sense and rational thought. Suppose you'd have to be capable of both though to see that.

Sulla Felix

You didn't buy a toilet seat off lidl recently did you op?

Pantsface

LordSmeg wrote: »

Or common sense and rational thought. Suppose you'd have to be capable of both though to see that.

meh, you'd wanna find a more worthy cause to get all giddy-upped about mate

Scioch

Pantsface wrote: »

meh, you'd wanna find a more worthy cause to get all giddy-upped about mate

I'm not giddy-upped about nottin. Perhaps you could try making some kind of a relevant contribution.

Lando Griffin

Aldi or Lidl have a 39 bit mini multi function tool this Thursday for a cent under 40 euro. Get on your high horse and buy one of those and grind the sh#*it out of your 2 large boxes. If your skilled enough you might end up with 2 medium boxes and a free small box. Bring your multi tool back to Aldi or Lidl and explain that it don't work and get a refund.

yizorselves

Bet you felt like boxing the head off the employee

You did didnt you?! You old sailor you! You big box buying son of a bitch!

Pottler

Console yourself OP, that the Box b0llox has to go work in the box shop as a box-wallah again tomorrow, and the next day, and the next. Have a little grin. He is King of the boxes, and as such has power - the power to be in charge of boxes. Pity the poor petty cnut and move on. Oh and "box":D The fun you could have - "your box is too big and loose for me, do you have a smaller box I can jam my goods into?", etc etc.

Dangerous Man

LordSmeg wrote: »

I'm not giddy-upped about nottin. Perhaps you could try making some kind of a relevant contribution.

You're pontificating to the OP about cardboard boxes and stock control systems. God knows what else you get up to but I'll be sure to keep my kids away from you you potential child rapist.

Mod edit: User banned.

Scioch

Dangerous Man wrote: »

You're pontificating to the OP about cardboard boxes and stock control systems. God knows what else you get up to but I'll be sure to keep my kids away from you you potential child rapist.

I'm not pontificating just telling it like it is. You throw away your receipt and you have no grounds to whinge when you cant exchange your items. Simple stuff really.

I was gonna say so simple an idiot could understand it. But it seems there's a few here who are struggling with the concept.

Pantsface

Tallyho!

Pottler

Pantsface wrote: »

Tallyho!

I used to live there. It's quite nice.

Pantsface

Pottler wrote: »

I used to live there. It's quite nice.

Is it near anally retentive reciept clenching town?

longhalloween

wilkie2006 wrote: »

Yep. I needed the boxes.

Snake, is that you? SNAKE??!!! SNAAAAAAAAKKKEEEEE!!!!!!!!

weemcd

To the OP.

You are fúcking wrong. You made not one, but two mistakes. Deal with it. This is no fault of anyone but your own, no point in taking it out on someone who works in a place that has a procedure he has to follow. It wasn't his fault you bought the wrong boxes, or threw the receipt away.

This is typical of the way people (****) behave today, you made a mistake but for some inexplicable fúcking reason it's someone else's fault.

Also, harden the fúck up.

yizorselves

I'm gonna go get the boxes get the boxes

wilkie2006

weemcd wrote: »

To the OP.

You are fúcking wrong. You made not one, but two mistakes. Deal with it. This is no fault of anyone but your own, no point in taking it out on someone who works in a place that has a procedure he has to follow. It wasn't his fault you bought the wrong boxes, or threw the receipt away.

I did deal with it - I bought new boxes. I didn't take it out on anyone - I was very polite to the guy.

It's not someone else's fault that I bought the wrong boxes. It was easy to remedy, however, and I found the chap to be thoroughly unreasonable.

weemcd wrote: »

This is typical of the way people (****) behave today, you made a mistake but for some inexplicable fúcking reason it's someone else's fault.

Is that your way of calling me a wanker without getting yourself an infraction. Very clever.

weemcd wrote: »

Also, harden the fúck up.

What does that even refer to?!! Harden the **** up?! What? How?

ottostreet

28064212 wrote: »

:rolleyes: Two large boxes: €10. Two medium boxes: €8. I don't have a calculator to hand, but I feel fairly confident in my maths skills

And if you're going to try to correct someone's maths, I'd try and make sure your post doesn't have its own errors

It'd be 16 quid, not 18.

token101

wilkie2006 wrote: »

Just back from a self storage unit, where I tried to exchange two unused large boxes for two medium boxes. Fairly straightforward, right? No.

"Hey, I bought these boxes a couple of days ago but they're too big. I haven't used them - they're still wrapped in their plastic - can I swap them for two of those smaller ones?"
"Do you have a receipt?"
"No, but clearly they're your company's - your logo's printed all over their sides. Anyway, I bought them from your colleague (standing in the corner) a few days ago."
"Sorry, mate. Can't do it. Need to put them back on the system, you know?"

No, I don't fcuking know, you cretin. My large boxes cost a tenner, the medium ones cost eight quid - they'd actually make money on them (however negligible an amount). Yea, big fcuking deal swapping them around :rolleyes:

Any proud jobsworths around AH? Tell me, what do you enjoy so much about invoking the letter of your company's policy? Do you get a kick out of saying "rules are rules" or do you just like acting the bo11ocks?

Yeah he should put his job at risk/cause himself an unnecessary headache just to help you. Get your receipt or f*ck off. Simple as.

Capt'n Midnight

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

You have no grounds for redress if

You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled')
You examined the item before you bought it and should have seen the defect
You bought the item knowing that it wasn’t fit for what you wanted it to do
You broke or damaged the product
You made a mistake when buying the item (for example, if you bought an item of clothing thinking it was black when it is actually navy)
You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

so even if you find that receipt you are still relying on their goodwill unless they have some sort of "30 day moneyback*" thingy

*Christmas trees excepted

OP, I can't believe you've worked in retail and don't see how unreasonable you're being. It's hit a nerve personally.

My job is in a particular type of retail where transactions tend to be personal for people, as in, the customers tend to feel like their purchases are special, even though for the shop, we're getting hundreds every day. So about 50% of customers expect special treatment, and it's exhausting.

I actually had to pay out of my own pocket the other day to try to help a customer who had bought the wrong thing, used it, and came back to complain. And I'm not talking a few cent here. Most businesses are restricted by computer systems these days, but customers just can't understand why we can't, as they always say "just" do this or do that for them. You try to be as accommodating as possible, but a lot of the times their requests are so ridiculous there's just no way to get it through the shop system. You can't tell a computer "oh but please". And then they think you're a bitch, and they tell you as much. Some days my job is honestly soul destroying, and it's because of customers like you who point blank refuse to understand when I try to explain why I can't perform their request. That's why I ended up paying for someone's purchase the other day, because I get so much anger all day that I become so desperate to have a happy customer I end up being out of pocket the cost of their mistake.

Is it possible the staff member you dealt with was being mean? Well sure, it's possible. But it's far more likely that you were refusing to listen when he tried to explain why he couldn't take the boxes back.

28064212

ottostreet wrote: »

It'd be 16 quid, not 18.

What is up with people attempting to "fix" basic maths? The company received €18 - Two large boxes: €10. Two medium boxes: €8. That is the only thing I said

Bad Panda

I usually employ this type of line:

Are you telling me it's absolutely impossible for you to exchange a box?

1.) He won't be able to admit it's impossible, because nothing of this nature is.
2.) He'll feel stupid, backed into a corner and he'll have to exchange your box.

Stiffler2

If I was the worker I would have swapped them out for you no probs.

If I was you I would have walked in regardless of what that a$$$hole said, put down the big boxes and walked out with the smaller ones.

If he had of said anything just say : "**ck ya, call the gards"

you'd be long gone, not that there's anythng wrong with the above anyway ^^


remember - the customers is always right - this will stand up in court

28064212

Stiffler2 wrote: »

remember - the customers is always right - this will stand up in court

A nonsense post about something you clearly know nothing about, but spoken with a vague air of authority in the hope it will be accepted as such

sbsquarepants

true-or-false wrote: »

That's why I ended up paying for someone's purchase the other day, because I get so much anger all day that I become so desperate to have a happy customer I end up being out of pocket the cost of their mistake.
.

Where do you work, i'll start shopping there if you're gonna buy my stuff for me!

Ficheall

28064212 wrote: »

A nonsense post about something you clearly know nothing about, but spoken with a vague air of authority in the hope it will be accepted as such

I don't think Stiffler was being entirely serious...

Mr Benevolent

true-or-false wrote: »

That's why I ended up paying for someone's purchase the other day, because I get so much anger all day that I become so desperate to have a happy customer I end up being out of pocket the cost of their mistake.

Not worth the hassle. Find a new job.

hooradiation

wilkie2006 wrote: »

Just back from a self storage unit, where I tried to exchange two unused large boxes for two medium boxes. Fairly straightforward, right? No.

"Hey, I bought these boxes a couple of days ago but they're too big. I haven't used them - they're still wrapped in their plastic - can I swap them for two of those smaller ones?"
"Do you have a receipt?"
"No, but clearly they're your company's - your logo's printed all over their sides. Anyway, I bought them from your colleague (standing in the corner) a few days ago."
"Sorry, mate. Can't do it. Need to put them back on the system, you know?"

No, I don't fcuking know, you cretin. My large boxes cost a tenner, the medium ones cost eight quid - they'd actually make money on them (however negligible an amount). Yea, big fcuking deal swapping them around :rolleyes:

Any proud jobsworths around AH? Tell me, what do you enjoy so much about invoking the letter of your company's policy? Do you get a kick out of saying "rules are rules" or do you just like acting the bo11ocks?

Receipt or GTFO.

It's that simple.

Roadend

Could the OP say where he got the boxes, I might drop in there, I'm stuck on level 72 of boxworld and the boxman might be able to help me out

Stiffler2

28064212 wrote: »

A nonsense post about something you clearly know nothing about, but spoken with a vague air of authority in the hope it will be accepted as such

Oh My, * drops monicle *

I didn't realise you had a degree in boxes :rolleyes:

looks like someone had their thesaurus out


dot dot dot

wilkie2006

true-or-false wrote: »

You can't tell a computer "oh but please". And then they think you're a bitch, and they tell you as much. Some days my job is honestly soul destroying, and it's because of customers like you who point blank refuse to understand when I try to explain why I can't perform their request.

Okay, there seems to be a perception that I argued with the chap I was dealing with. That's absolutely not the case. I - very politely - asked if he'd swap the boxes and he said no. I said okay, I'd like to buy some boxes then, please. There was no extended argument where I swore at him, invoked my human rights or made a scene. The reasons for this are two-fold:

1) I'm actually pretty polite and good natured. I have no desire to upset or harass people, particularly when they work in retail or have public-facing roles. I appreciate they get a lot of $hit from people and have no interest in contributing to that.
2) I had better things to do than negotiate over a tenner's worth of cardboard with someone who was apparently very resolute in his convictions. While not pleased about it, I instantly accepted that it was a cost I was going to have to absorb.

true-or-false wrote: »

I actually had to pay out of my own pocket the other day to try to help a customer who had bought the wrong thing, used it, and came back to complain. And I'm not talking a few cent here.

While very laudable, I think you probably went way beyond what's expected of you there. Any customer who accepted your gesture is probably a bit of a pr1ck. If I'd been presented with that offer I would have turned it down but thanked the gentleman sincerely.

true-or-false wrote: »

Most businesses are restricted by computer systems these days, but customers just can't understand why we can't, as they always say "just" do this or do that for them.

Yes, I have no doubt that many companies are indeed restricted by computer systems. What I couldn't understand was why the guy I dealt with was so keen on re-entering two cheap boxes. So what if two boxes weren't on the system? The difference it would have made to his company was infinitesimal.

I understand consumer rights and agree that, in many cases, company policies are there for a very good reason and need to be observed. I realise that retailers encounter charlatans on a daily basis and they need recourse to clear and emphatic laws. However, what I object to are jobsworths like the gentleman I met. That is, those people who have someone found their way into a position of minor authority and who either a) enjoy enforcing the rules to the letter because it gives them a kick, or b) don't have the cop on to realise when a rule can be broken because the customer isn't trying to pull a fast one on them.

true-or-false wrote: »

You try to be as accommodating as possible, but a lot of the times their requests are so ridiculous there's just no way to get it through the shop system.

From the very onset, it was quite apparent that the guy I dealt with had a bit of an attitude and that he wasn't the sort to be "as accommodating as possible". Initially, I referred my question to a younger lady, who deferred to him, who was sitting right beside her. General manners would have dictated that he addressed the situation promptly but I estimate I waited about 40 seconds for him to finish reading his article about John Terry's ongoing court case and then to take an affectedly long slurp of his tea.

true-or-false wrote: »

Is it possible the staff member you dealt with was being mean? Well sure, it's possible. But it's far more likely that you were refusing to listen when he tried to explain why he couldn't take the boxes back.

I think I've addressed this but - to reiterate - I did listen to him, assessed his response and decided that there was no point in petitioning him further.

hooradiation

Roadend wrote: »

Could the OP say where he got the boxes, I might drop in there, I'm stuck on level 72 of boxworld and the boxman might be able to help me out

Try spinning the middle side topwise.

wilkie2006

Roadend wrote: »

Could the OP say where he got the boxes, I might drop in there, I'm stuck on level 72 of boxworld and the boxman might be able to help me out

The Boxland Bazaar

28064212

Stiffler2 wrote: »

Oh My, * drops monicle *

I didn't realise you had a degree in boxes :rolleyes:

looks like someone had their thesaurus out


dot dot dot

Oh I'm sorry, too many syllables?

Thatnastyboy

God ted,

I had a dream last night that all these people had a 7 page thread talking about feckin boxes




AHHH its real :eek:

_feedback_

wilkie2006 wrote: »

Yes, I have no doubt that many companies are indeed restricted by computer systems. What I couldn't understand was why the guy I dealt with was so keen on re-entering two cheap boxes. So what if two boxes weren't on the system? The difference it would have made to his company was infinitesimal.

You are talking like the guy working there and the company are the same thing. They're not. the guy has to answer to the company.

Micky Dolenz

Thatnastyboy wrote: »

God ted,

I had a dream last night that all these people had a 7 page thread talking about feckin boxes




AHHH its real :eek:

How strange, I had a dream about a box too.

Stiffler2

28064212 wrote: »

Oh I'm sorry, too many syllables?

too many letters

Immaculate Pasta

I think this thread has potential to make 100 pages. :cool:

Bad Panda

elviscostello wrote: »

You are talking like the guy working there and the company are the same thing. They're not. the guy has to answer to the company.

Are you saying the company refuse outright to help a customer is such manner?

I don't know any companies like that...

'Yer man' is a representative of the company and therefore has a say in such matters. I'm leading with this because there's no way they've no returns policy.

'Do you have the receipt?' - No.

'Can't put it back in the system so!'

Doesn't make any sense, does it?