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Parcel Motel Thread (post all related questions here)

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    #3962
    L5
    Closed Accounts Posts: 2,951 ✭✭✭L5


    Same happened me. They replied to my email that my name and or pmID must be missing from the parcel as that's the only reason it wouldn't be checked in after 2 days. Parcel arrives eventually and guess what , name and ID both clearly visible on parcel.
    They clearly can't handle the volumes of mail they're receiving


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    #3963
    MagicBusDriver1
    Registered Users Posts: 111 ✭✭MagicBusDriver1


    L5 wrote: »
    Same happened me. They replied to my email that my name and or pmID must be missing from the parcel as that's the only reason it wouldn't be checked in after 2 days. Parcel arrives eventually and guess what , name and ID both clearly visible on parcel.
    They clearly can't handle the volumes of mail they're receiving

    How long did it take to arrive?


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    #3964
    spider_pig
    Registered Users Posts: 1,310 ✭✭✭spider_pig


    Can anyone login
    The site comes up no problem but logging in is a no no


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    #3965
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    spider_pig wrote: »
    Can anyone login
    The site comes up no problem but logging in is a no no

    Yep. Just logged in there.


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    #3966
    Encrustment
    Banned (with Prison Access) Posts: 179 ✭✭Encrustment


    MagicBusDriver1 wrote: »
    I am waiting for a Parcel that they signed for in Belfast on Wednesday. It has still not registered on their system.

    Same here. My parcel arrived at 10am Wed morning, no sign of it yet on the website. The ebay seller omitted the PMID from the package for some reason or another, but my name is unique on the Parcel Motel system so it should be easy to track it down. I called them and they said it's probably in Dublin being sorted :confused:


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    #3967
    spider_pig
    Registered Users Posts: 1,310 ✭✭✭spider_pig


    Allyall wrote: »
    Yep. Just logged in there.

    Back working now for me package finally scanned in at Antrim depot


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    #3968
    L5
    Closed Accounts Posts: 2,951 ✭✭✭L5


    MagicBusDriver1 wrote: »
    How long did it take to arrive?

    I had a tracking number so could see it was delivered to them at 11:50am on a Tuesday. Didn't arrive to my pm locker until 10pm Friday night.


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    #3969
    suds1984
    Registered Users Posts: 221 ✭✭suds1984


    suds1984 wrote: »
    Seems they are quite busy at the moment. I ordered 3 items from amazon. Typically all items were being delivered separately. One was signed for and took over 24 hours to show up on account. It is an oversized item and my bug bear is that they send it to the Dublin nightline depot instead of the nearest one to your - had to ring them to request it to be forwarded to the cork depot so I can go collect it. Of the other 2 items only one has shown up on my account, but I have gotten 2 separate texts to say that they are in the parcel motel in Mahon point. Haven't collected them yet. Don't seem to be charged for one of the deliveries. Everything seems to be delayed so think we just have to be patient!

    Went to PM last evening to collect my packages and they was only one package - one of the passwords was invalid. At the moment waiting on one item to be put on the system - would have been delivered on Wednesday. My oversized item is still in Dublin- it didn't get sent down last night so hopefully will be sent down tonight! Just wondering why they can't employ some seasonal staff to ensure that at least everything is being uploaded onto accounts when they arrive into the depot!


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    #3970
    maximoose
    Registered Users Posts: 9,202 ✭✭✭maximoose


    maximoose wrote: »
    Had something from amazon arrive yesterday at 10am in Belfast, not checked in yet.

    Emailed them, it has been checked in now and should be in locker by this evening


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    #3971
    Encrustment
    Banned (with Prison Access) Posts: 179 ✭✭Encrustment


    My parcel (missing its PMID) was finally checked in at 5 today, whopee! They have a photo of the package on my profile. It was signed for in NI at 9am Wednesday morning. Now how long do I have to wait for it to get to Cork? I'm really impatient as my laptop died two weeks ago - this is my replacement. If it was a Xmas gift I couldn't give a ****e.

    Do I get a text when it's on it's way or only when it has been delivered to the pickup point?


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    #3972
    nava
    Registered Users Posts: 4,739 ✭✭✭nava


    Encrustment wrote: »
    Do I get a text when it's on it's way or only when it has been delivered to the pickup point?

    You get the text when the parcel is in your sellected parcel motel


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    #3973
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    My last email to them was 6 days ago, didn't receive a reply. So i emailed them today.

    Almost immediately after i emailed them
    Hi

    We have searched all over our depot and are unable to locate this item , the sender will need to issue you with a refund or replacement
    Kind regards

    Parcel Motel

    :confused:

    They could have told me that before i had to email them again, i'm sure they didn't just find out after i emailed them today. Hopefully the seller will issue me with a replacement. It's been over a month, although they do know i haven't yet received it.

    What's the problem with PM? (Genuine Question). Did they open too many motels, costing xx amount, and can't afford staff? Or are they just not hiring very much needed extra staff for the Holiday season.


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    #3974
    celticsfan
    Registered Users Posts: 348 ✭✭celticsfan


    Allyall wrote: »
    My last email to them was 6 days ago, didn't receive a reply. So i emailed them today.

    Almost immediately after i emailed them


    :confused:

    They could have told me that before i had to email them again, i'm sure they didn't just find out after i emailed them today. Hopefully the seller will issue me with a replacement. It's been over a month, although they do know i haven't yet received it.

    What's the problem with PM? (Genuine Question). Did they open too many motels, costing xx amount, and can't afford staff? Or are they just not hiring very much needed extra staff for the Holiday season.

    Just curious,was your item sent to Belfast or Dublin first? did someone from PM sign for it upon delivery...? Ive used PM about 20 times now,only time I had an issue was when I had my parcel sent direct to the Dublin depot earlier this week,but got my parcel the next day from UPS...


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    #3975
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    celticsfan wrote: »
    Just curious,was your item sent to Belfast or Dublin first? did someone from PM sign for it upon delivery...? Ive used PM about 20 times now,only time I had an issue was when I had my parcel sent direct to the Dublin depot earlier this week,but got my parcel the next day from UPS...

    I have no idea.. I have no info for it.
    It may have been genuinely lost. Christmas etc.. But they could have told me there was no sign of it before now.

    Anyway, it wasn't a crazy expensive item.


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    #3976
    celticsfan
    Registered Users Posts: 348 ✭✭celticsfan


    Allyall wrote: »
    I have no idea.. I have no info for it.
    It may have been genuinely lost. Christmas etc.. But they could have told me there was no sign of it before now.

    Anyway, it wasn't a crazy expensive item.

    Ah well,maybe the seller will send you out another one,I tend to use registered post myself to the Belfast depot mainly..at least then if it disappears I can go back to PM an say so and so signed for it... Hope you get sorted either way


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    #3977
    Tragedy
    Closed Accounts Posts: 4,056 ✭✭✭Tragedy


    I'm really disliking the website not being updated as soon as the item is accepted in Belfast.

    Ordered a Router from Amazon.de during Cyber Monday, shipped on 02/12 in the AM, Amazon.de expected it to be delivered 04/12, still not in my locker and it's not registered post.

    Don't know if it's in PM but delayed, not delivered, lost.

    At least if the old system of appearing online when accepted in Belfast was still working, I'd know the status.


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    #3978
    Encrustment
    Banned (with Prison Access) Posts: 179 ✭✭Encrustment


    Got my package this morning finally. Arrived 10am Wed in NI. 7am Sat in Cork.

    They used a large locker even though it would have easily fit in a medium one!


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    #3979
    MrVestek
    Registered Users Posts: 9,216 ✭✭✭MrVestek


    Tragedy wrote: »
    I'm really disliking the website not being updated as soon as the item is accepted in Belfast.

    Ordered a Router from Amazon.de during Cyber Monday, shipped on 02/12 in the AM, Amazon.de expected it to be delivered 04/12, still not in my locker and it's not registered post.

    Don't know if it's in PM but delayed, not delivered, lost.

    At least if the old system of appearing online when accepted in Belfast was still working, I'd know the status.
    They don't scan them in in Belfast anymore, they wait for them to be delivered to the Finglas depo and get scanned in there.

    I'd cut them some slack as they seem to be really busy over the festive period.


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    #3980
    IrishStuff09
    Registered Users Posts: 813 ✭✭✭IrishStuff09


    I noticed that also. Instead of the location of my package saying "Belfast", now it says 'Parcel Motel Depot".


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    #3981
    Tragedy
    Closed Accounts Posts: 4,056 ✭✭✭Tragedy


    Achilles wrote: »
    They don't scan them in in Belfast anymore, they wait for them to be delivered to the Finglas depo and get scanned in there.

    I'd cut them some slack as they seem to be really busy over the festive period.

    I'm quite aware that they scan them in Finglas now, as I've already posted such several times in thread (indeed, I think i was the first to note the change) - so I'm not sure why you're telling me what I already know.

    The issue has been on going since mid November when they changed over, and I'm not sure why I'm meant to give 'slack' for a paid service.

    Do they give us some slack when parcels go missing, get delayed by days, when items from the same order get shipped individually etc?


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    #3982
    nava
    Registered Users Posts: 4,739 ✭✭✭nava


    Looks like they are doing deliveries to Motels tonite, I see a parcel is on status "Parcel in transit to motel"


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    #3983
    Snake Plisken
    Registered Users Posts: 12,735 ✭✭✭✭Snake Plisken


    yeah bit of a bumber not taking the picture when it arrives into Belfast, with my PS4 from Amazon, I would have liked the picture taken there at least you know it's safely with them, rang Customer Service about when to expect it and they said on the Saturday, an hour later I got a text that it was in finglas and oversized, don't understand why they charge 7 euro for smaller items ok I understand a large TV but a light object like a PS4 in a large box, but didn't weigh that much and I picked it up from finglas meaning they didn't have to deliver it, yet still charged €7.00.


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    #3984
    Oat23
    Registered Users Posts: 15,278 ✭✭✭✭Oat23


    Snake Plisken wrote: »
    yeah bit of a bumber not taking the picture when it arrives into Belfast, with my PS4 from Amazon, I would have liked the picture taken there at least you know it's safely with them, rang Customer Service about when to expect it and they said on the Saturday, an hour later I got a text that it was in finglas and oversized, don't understand why they charge 7 euro for smaller items ok I understand a large TV but a light object like a PS4 in a large box, but didn't weigh that much and I picked it up from finglas meaning they didn't have to deliver it, yet still charged €7.00.

    I've never been charged for an oversized smaller item. Is this a new thing?

    I had a TV wall bracket delivered that was too big for a locker. Also a big box that an tefal actifry comes in and no charge other than the €3.50. It was sent to my local depot in Sligo for pickup as well.


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    #3985
    elfy4eva
    Registered Users Posts: 1,204 ✭✭✭elfy4eva


    Allyall wrote: »
    I have no idea.. I have no info for it.
    It may have been genuinely lost. Christmas etc.. But they could have told me there was no sign of it before now.

    Anyway, it wasn't a crazy expensive item.

    Where did you buy the item may I ask?


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    #3986
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    elfy4eva wrote: »
    Where did you buy the item may I ask?

    Amazon.

    New one on it's way. Seller was decent and quick about it. Hopefully this one won't go missing.


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    #3987
    elfy4eva
    Registered Users Posts: 1,204 ✭✭✭elfy4eva


    Allyall wrote: »
    Amazon.

    New one on it's way. Seller was decent and quick about it. Hopefully this one won't go missing.

    I've as similar situation as yourself. Am in discussion with the seller but he's been less than good at responding to my PM's. So far the only response I've got from them is to confirm my address. :/


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    #3988
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    Did your seller provide tracking information? I think that's the main reason the seller i purchased from replied to me. I was offered a refund or resend. I asked for it to be resent as i still need it.

    If there's no tracking info, then (especially at this time of the year) it is possible it went missing in Royal Mail. In which case the seller will have to compensate.


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    #3989
    elfy4eva
    Registered Users Posts: 1,204 ✭✭✭elfy4eva


    Allyall wrote: »
    Did your seller provide tracking information? I think that's the main reason the seller i purchased from replied to me. I was offered a refund or resend. I asked for it to be resent as i still need it.

    No It was standard delivery, I requested a resend or a refund but he went quiet on me after that.


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    #3990
    Allyall
    Registered Users Posts: 10,381 ✭✭✭✭Allyall


    You can open a dispute in Amazon if it's gone on long enough.
    http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149681
    Sellers are responsible for communicating with you and for correcting any problems that might arise with lost deliveries, damaged items or other mishaps. The good news is, if you don't receive an item ordered on Amazon Marketplace, you may be eligible for protection under the Amazon.co.uk A-to-z Safe Buying Guarantee.

    http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_3149681_top_a-z_1?nodeId=3149571
    If you haven't received your order, you must wait 3 days past the maximum estimated delivery date for an order (as indicated in the order details in Your Account) or 30 days from the order date, whichever is sooner, before making an A-to-z claim for an item not received. You can submit an A-to-z claim up to 90 days after the order date.


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    #3991
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


This discussion has been closed.
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