Parcel Motel Thread (post all related questions here)

Brian017

Skud wrote: »

I rang them earlier and sounded like they had "hundreds" of them in a big section of their warehouse. Also came across that it was chaos... Hopefully your package is there and you'll get it when they sort themselves out.

It worries me a bit that you and I got different answers. If they have told me "we are experiencing delays checking in parcel due to the volume of them and we haven't got round to checking in some", I would have said fair enough it's to be expected given the time of time of year. But it doesn't instill confidence in me that they told me they have checked in everything they have received and they told you there's still 100s left. Seems they don't know what's going on

delta36

Does anyone happen to know if the Parcel Motel lockers are ever filled on a Sunday?

soc

dixiefly wrote: »

Also, that is their business model and it doesnt include depot pickup as an option. I am sure that they would have to set up a particular section for storing packages at the depot if they left it as an option. They would have to anticipate volumes atc. They would have to have a separate entrance, someone to deal with the customers, parking etc etc. It might even effect their insurance I dont know. I just know that it is more than leaving a few parcels in the corner.

You've never picked up an oversized parcel from them then....cos they DO have a separate entrance etc for people to pick up parcels directly from them. It works exactly like PM lockers: you enter your pin into a touchscreen, a ticket is printed, you give ticket to guy at counter, he fetches your parcel. For December volumes they should extend this service and offer as an alternative to a PM locker

Joziburg

delta36 wrote: »

Does anyone happen to know if the Parcel Motel lockers are ever filled on a Sunday?

They should be given the current situation but i doubt it.

Snake Plisken

Really in December they should cut the 48 hours to collect to 24 hours, if you don't collect it your parcel is sent back to the warehouse where you can collect. Also they should drop the littlewoods business as the returns Take up locker space!

CombatCow

Exactly yeah that makes total sense ^

I'v been having the same issues these last 2 weeks Waiting 4 days for an "in transit" package to be put in a locker.

Also parcel motel force changed my locker location as they said there was a backlog of parcels to it. The new location is not at all convenient and the customer support person didn't seem to care when I inquired about it.

Last Christmas was bad, but this year it's absolutely horrific, I'm still waiting on 3 "in transit" parcels to be put in my locker. 2 of em are already past the 48hour mark.

The service has lost serious reputation in my books.

me0w

Hi, just ordered £50 worth of nail polish from the UK & used NI Parcel Motel address (because I know they can't deliver to Ireland). Do you think Parcel Motel will accept it? Are they very strict? I probably should have asked before placing the order

Thor

Just for the record. The courier I spoke to said they do three shifts a day seven days a week.

Joziburg

So has anyone here ever received package on Sunday?

wush06

Joziburg wrote: »

So has anyone here ever received package on Sunday?

Yes I have.

Joziburg

wush06 wrote: »

Yes I have.

Good to know! Will hold out hope so!

RobAMerc

anyone ever have tyres delivered ?

Thanks

zl1whqvjs75cdy

RobAMerc wrote: »

anyone ever have tyres delivered ?

Thanks

For? Car, bike? It'll probably be oversized and you'll have to collect from central depot.

RobAMerc

donkeyoaty0099 wrote: »

For? Car, bike? It'll probably be oversized and you'll have to collect from central depot.

apologies, yes, car tyres.
Do they charge extra for handling that sort of stuff ?

dixiefly

soc wrote: »

You've never picked up an oversized parcel from them then....cos they DO have a separate entrance etc for people to pick up parcels directly from them. It works exactly like PM lockers: you enter your pin into a touchscreen, a ticket is printed, you give ticket to guy at counter, he fetches your parcel. For December volumes they should extend this service and offer as an alternative to a PM locker

Fair enough. However their system is probably set up for a relatively small amount of oversized parcels. They should probably look at expanding that in future but probably more difficult to do "on the fly" as they are probably firefighting a number of issues at the same time.

timetogo

RobAMerc wrote: »

apologies, yes, car tyres.
Do they charge extra for handling that sort of stuff ?

Yeah. Go into their faq section, and look for the oversize calculator.

dixiefly

Thor wrote: »

They are already putting some trucks at the lockers and handing out the packages, but they aren't doing it nearly enough.

The delays have nothing to do with people not picking up packages enough. Your given 48 hours to take it or it's remove. Sure that could cause some delay.

I was waiting nearly 80 plus hours for a package, and it was delievered along with around 50 other packages, with another courier due to bring more a few hours later. Their clearly still waiting until the lockers are near empty before going back to fill more, but that still requires them to go back to depot and have it filled up with the lot that are going in.

They are not leaving them on the trucks and delivering the when they get a chance.

I would imagine that they have designated routes and timings setup to maximise efficiencies and it would be nearly impossible to change one part of the delivery process without adversely effecting another. Best you could hope for is a thorough review and forward planning for next year.

delta36

me0w wrote: »

Hi, just ordered £50 worth of nail polish from the UK & used NI Parcel Motel address (because I know they can't deliver to Ireland). Do you think Parcel Motel will accept it? Are they very strict? I probably should have asked before placing the order

As long as the box is no bigger than 41 x 38 x 64 cm, it can fit in one of the lockers. If it's within that size, you'll only get charged extra if the box weighs above 10KG. I don't see why Parcel Motel would have an issue with nail polish.

me0w

delta36 wrote: »

As long as the box is no bigger than 41 x 38 x 64 cm, it can fit in one of the lockers. If it's within that size, you'll only get charged extra if the box weighs above 10KG. I don't see why Parcel Motel would have an issue with nail polish.

Nail polish is subject to shipping restrictions from the UK
.parceldirect dot ie/resources/restricted-items

Skud

Brian017 wrote: »

It worries me a bit that you and I got different answers. If they have told me "we are experiencing delays checking in parcel due to the volume of them and we haven't got round to checking in some", I would have said fair enough it's to be expected given the time of time of year. But it doesn't instill confidence in me that they told me they have checked in everything they have received and they told you there's still 100s left. Seems they don't know what's going on

Yes, that's the impression I got too. Was also told that they fill the lockers up to 3 times a day which is incorrect if you read this thread. Also was told they are up to 72 hours behind with some locations.

I'm waiting since the 10th for mine.

rubadub

me0w wrote: »

Hi, just ordered £50 worth of nail polish from the UK & used NI Parcel Motel address (because I know they can't deliver to Ireland). Do you think Parcel Motel will accept it?

It is not specifically called out on their banned list

http://www.parcelmotel.com/prohibited.html

TEMS NOT ACCEPTABLE FOR DELIVERY VIA PARCEL MOTEL

We do not accept for delivery or storage (in no particular order and includes but not limited to):

Parcels or items that do not conform to Parcel Motel size, dimension and weight limits.
MONEY (coins, notes, negotiable instruments equivalent to cash such as endorsed stocks and bonds). Stamps or Coins of any kind.
FIREARMS, WEAPONRY, AMMUNITION AND THEIR PARTS
FOODSTUFFS, PERISHABLE FOOD ARTICLES AND BEVERAGES REQUIRING REFRIGERATION OR OTHER TEMPERATURE OR ENVIRONMENTAL CONTROL
FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE;
EXPLOSIVES of any kind
HUMAN CORPSES, ORGANS OR BODY PARTS, HUMAN AND ANIMAL EMBRYOS, CREMATED OR DISINTERRED HUMAN REMAINS;
HAZARDOUS WASTE, INCLUDING, BUT NOT LIMITED TO, USED HYPODERMIC NEEDLES AND/OR SYRINGES OR MEDICAL WASTE;
WET ICE (FROZEN WATER);
ITEMS REQUIRING NIGHTLINE TO OBTAIN ANY SPECIAL LICENCE OR PERMIT FOR TRANSPORTATION
DEAD ANIMALS OR ANIMALS THAT HAVE BEEN MOUNTED
ART Original works of art
PRECIOUS METALS Bullion or precious metals of any kind
JEWELLERY gemstones, watches and items of a high value (see limit of liability)
VALUABLES, antiques, heirlooms, items of significant sentimental value or nature
AGE restricted materials of any kind including lottery tickets or any material where availability is restricted by law to persons over a certain age
PORNOGRAPHY or obscene material of any kind
ALCOHOL OR TOBACCO
FURS or items restricted by regulatory authorities
NARCOTICS, CONTROLLED SUBSTANCES OR ILLEGAL DRUGS of any kind
DANGEROUS goods of any kind that may cause harm or damage if leaked or spilled
LIQUIDS unless adequately packed to contain any leakage
COUNTERFEIT or contraband material of any kind
PERISHABLE items
Items that have a pungent or strong odour or items that may cause contamination of any kind
PARCELS THAT ARE WET, LEAKING OR EMIT AN ODOR OF ANY KIND;
PARCELS OR ITEMS THAT MAY CAUSE DAMAGE TO, OR DELAY OF, EQUIPMENT OR PERSONNEL
BLOOD and pathology items and items that present a biological hazard of any kind
Living creatures of any kind
GLASS, CRYSTAL or MIRRORS of any kind.
Nightline PARCEL MOTEL excludes all liability for such items or parcels howsoever accepted (including acceptance by mistake or under notice). Nightline Parcel Motel may change this list of prohibited items from time to time without prior notice to you or consent being sought from you.

Additional restrictions may apply depending destination and service and service option used. Nightline PARCEL MOTEL reserves the right to reject parcels or items based upon these limitations or for reasons of security or safety. Nightline PARCEL MOTEL shall be entitled to charge an administrative fee for Parcels rejected and for the costs of returning goods, where applicable, to the Sender. Further information is available upon request.

It could technically fall under some of those, glass, damage if leaked, flammable.

dubber

Skud wrote: »

Yes, that's the impression I got too. Was also told that they fill the lockers up to 3 times a day which is incorrect if you read this thread. Also was told they are up to 72 hours behind with some locations.

I'm waiting since the 10th for mine.

Mine arrived in Antrim on the 9th, checked in lunchtime on the 11th ... still waiting ... 79.5 hours since check in, they've had it 125 hours. Edit: seems to have arrived now, 3am on the 15th, never had one at that time before ...

buttercups88

I've only just noticed the option to log items you're expecting, if you do this it increases liability to €250 and helps them to keep track of packages if they arrive missing PMID.. is it new or been there a while?

Karen23

buttercups88 wrote: »

I've only just noticed the option to log items you're expecting, if you do this it increases liability to €250 and helps them to keep track of packages if they arrive missing PMID.. is it new or been there a while?

I logged a missing item on Wednesday, they said items that arrive without a PMID are checked against this log daily but still nothing about mine unfortunately

Kerrybai

Does this work for Ebay? Will an ebay seller ship to the Belfast address even if it's not your paypal address? I ask because it would surely violate the terms of agreement with Paypal and then the seller would no longer be protected.

campo

Anybody know what their operating hours over xmas, ordered something from Amazon need it for Xmas, Amazon say should have it between Tue-Thu so I am thinking worse case scenario I get it Thursday will Parcel Motel be doing deliveries up till say 23rd

oppenheimer1

campo wrote: »

Anybody know what their operating hours over xmas, ordered something from Amazon need it for Xmas, Amazon say should have it between Tue-Thu so I am thinking worse case scenario I get it Thursday will Parcel Motel be doing deliveries up till say 23rd

I've been waiting 5 days from when my parcel was logged with them and I haven't recieved a text from them. I feel I'll be lucky to get my packages before Christmas after reading about the delays on this thread.

Given your timelines I wouldn't hold my breath on it being delivered on time tbh.

campo

oppenheimer1 wrote: »

I've been waiting 5 days from when my parcel was logged with them and I haven't recieved a text from them. I feel I'll be lucky to get my packages before Christmas after reading about the delays on this thread.

Given your timelines I wouldn't hold my breath on it being delivered on time tbh.

Oh just have to cross my fingers and hope, on another note does below mean its oversized

Thu 11 Dec 18:08 Parcel Motel Parcel in transit to motel
Fri 12 Dec 6:35 Limerick Package location scan
Fri 12 Dec 6:44 Limerick Package to be collected depot
Sat 13 Dec 6:01 Limerick Package location scan
Sat 13 Dec 6:09 Limerick Package to be collected depot

timetogo

I need to order something tomorrow from the UK. I can't trust parcel motel. Does anybody have any experience with parcel collect. Are they having backlogs or are they working ok?

pavelpro

Does anyone receiving tyres (205/55/16) through the parcel Motel? Just wondering how much it will be? calculator gives me 7E for one tyre and 21E for both to be processed which make me to think to send them separately.
App size 60x60x25 for one and 60x60x45 for two.