Parcel Motel Thread (post all related questions here)

styron

rubadub wrote: »

I do shop on amazon, had 2 deliveries this week from them, bunch of t shirts & socks in a bag like package, could have squeezed into a tiny locker. 2 days before was a flat cardboard envelope, about A5 size, and no more than 15mm thick. Probably would have fit 50 of the small one into their smallest locker.

Nothing quite like a flat calendar delivery Amazon-style

alanman

alanman wrote: »

Guys they cancelled my order and refunded saying they don't ship to parcel motel

Same question again... Anyone knows from where I can order it?

UPDATE!! I ordered it from Very UK and they have processed the order ... within one day impressive)

Anyway, another question (problem). For some f**d up reason they sent my order as three parcels instead of one thing.

Now being a professional and expert in maths, (without using a calculator mind you) I calculated that the total charge for me would be almost 12 euros for the three packages. I had loaded 10 in my PM account yesterday and I cant top up 2 as it has to be minimum 10. Any way around this as i dont think i;ll be using PM again for a long time?

P.S f**k my savings. I ended up paying the same price lol

SweetCaliber

alanman wrote: »

UPDATE!! I ordered it from Very UK and they have processed the order ... within one day impressive)

Anyway, another question (problem). For some f**d up reason they sent my order as three parcels instead of one thing.

Now being a professional and expert in maths, (without using a calculator mind you) I calculated that the total charge for me would be almost 12 euros for the three packages. I loaded 10 in my PM account and I cant top up 2 as it has to be minimum 10. Any way around this as i dont think i;ll be using PM again for a long time?

P.S f**k my savings. I ended up paying the same price lol

You don't have to top up, just add your card in the settings and it will debit your card when the package is scanned in their depot.

alanman

SweetCaliber wrote: »

You don't have to top up, just add your card in the settings and it will debit your card when the package is scanned in their depot.

ah perfect. Thanks a lot. I didnt know that

OnDraught

Too late for you now but I ordered a Pixel 2 and a Google home from the Google UK store on Wednesday and had them both in my Parcel Motel on Friday afternoon. No problems using my visa card.

JazzyJ

copacetic wrote: »

Seeing a slow down myself, have about a delivery a week, recently moved and normally get parcel arrived in Dublin message and then it gets delivered that night. Didn't happen last night, hopefully tonight. No sign of movement on the package either.


Edit - no delivery tonight either.

Yep, in the same boat myself.

fxotoole

jonerkinsella wrote: »

Shower of cowboys with the top up system. I haven't used PM in years because of their top up system (you always have unspent credit). I hit the PM delivery address ( I thought it was my PW addy ) on Amazon by accident, and now PM have my parcel and they reckon that the package is €7 for delivery. I have €5.50 credit, but when I go to top up my balance, I can only top up by €10.

Nothing but a shower of F**kin cowboys.

I know it is my fault, but Nightline are very aware of the snare that they have their customers in and exploit it to the full.

I've deleted them off my Amazon account, just in case ( I was late night shopping and tired when I placed the order)

Long live Parcel Wizard, Fu*k Parcel Motel.

Rant over.

You can set your account to debit your card directly. No need to top up ever again.

Cloudio9

alanman wrote: »

I read somewhere on this forum that Google store also doesn't work with PM

That’s wrong. I’ve one with pm now but not in the locker yet due to the slowdown. Won’t be using PM again between now and Jan.

copacetic

JazzyJ wrote: »

Yep, in the same boat myself.

Mine is in Motel now, roughly double normal time, but I guess not crazy if they are so busy.

JazzyJ

copacetic wrote: »

Mine is in Motel now, roughly double normal time, but I guess not crazy if they are so busy.

Still no sign of mine, but they usually do their drop offs around 1 or 2am around here!

fernrock

If memory serves me right , there was absolute chaos with PM after black friday last year.

Cork Boy 53

I ordered something from Amazon a few days ago which I mistakenly set to be delivered to PM. I was wary of using them at this time of year after several issues with them this time last year. By the time I realized my error it was too late to change the order and I was fearing the worst, but in fact the parcel arrived in the locker within 3 days of ordering so it seems they have things under control, at least so far.

Dave147

Brother shipped something down from his parcel motel to mine last night at 7.30, is there a possibility of getting it tomorrow or do they not do any deliveries on Sundays?

Thar_Cian

Has anyone else had issues with getting Prime one-day delivery from Amazon to Parcel Motel? An order I made on Thursday said it wouldn't arrive until Tuesday, while one I'm looking to make now is giving me Wednesday as a delivery estimate for one-day delivery.

DivingDuck

Thar_Cian wrote: »

Has anyone else had issues with getting Prime one-day delivery from Amazon to Parcel Motel? An order I made on Thursday said it wouldn't arrive until Tuesday, while one I'm looking to make now is giving me Wednesday as a delivery estimate for one-day delivery.

Yes, my last order (made Saturday) was supposed to deliver on Monday, but Monday morning was marked as delayed. I contacted Amazon, who apologized and said there had been "an incident", then applied a £5 credit to my account. The stuff arrived on Wednesday.

Worth contacting them via the chat to inquire. I've found them very helpful so far.

Thar_Cian

I got the following response when I emailed them:

"I've checked and can see that this order is not eligible to Prime one- day delivery to your address as it is a freight forwarder address and the same has been mentioned on our website. Please accept my apology for the inconvenience caused.

I've checked your order can see that this item is shipped to your address by third party and, since this item was sent to a freight forwarder, I'm not able to upgrade the shipping method for this delivery. Please accept my apology for the inconvenience caused.

As a small token of apology and To compensate you for the inconvenience caused, I've requested an Amazon Gift Card of GBP 20.00 to be applied to your account. It will be reflected on your account within 24 hours."

Where is this mentioned on their website, and when did this policy come into effect? If this is the case, why does one-day delivery appear as an option at the checkout? I didn't bother questioning the representative since I was not expecting to be credited that much.

DivingDuck

Thar_Cian wrote: »

I got the following response when I emailed them:

Where is this mentioned on their website, and when did this policy come into effect? If this is the case, why does one-day delivery appear as an option at the checkout? I didn't bother questioning the representative since I was not expecting to be credited that much.

What?! :eek:

They've obviously been overwhelmed with Prime orders lately, considering the issues they've had in the UK with cutting back the same-day delivery, and how they're offering credit discounts to Prime customers to take non-priority delivery, but if they're going to do this, they'll lose most if not all of their Prime customers in Ireland.

That'll really hurt PM's bottom line if this becomes policy across the board, too. I'm hoping this is a temporary glitch, or there's gonna be a lot of people angry they paid for a year's worth of Prime.

OnDraught

I ordered several things with Prime last week and had them in my parcel motel the next day. Parcel Motel usually deliver to my locker that night but the last 6 things I've got over the last week have been the afternoon of the following day.

DivingDuck

For reference, here's their page on forwarding services and on one-day deliveries.

There's no mention currently of a prohibition of one-day deliveries to PM, but I guess that's subject to change?

davetherave

Never had any problem with Prime One-Day delivery to PM.

They must be flat out, just had a look there and everything across multiple categories is showing up as thursday delivery, even changing to the brothers mainland postcode it says it would be wednesday delivery.

Dubl07

davetherave wrote: »

Never had any problem with Prime One-Day delivery to PM.

They must be flat out, just had a look there and everything across multiple categories is showing up as thursday delivery, even changing to the brothers mainland postcode it says it would be wednesday delivery.

France?

horse7

Will PM deliver a 55ins TV from Amazon, any cost idea 20 kg,s.

Alun

Had something arrive in the Dublin Depot at approx. 15.30 Saturday afternoon. Normally I'd see it in my locker at around 23.00 the same night, but it actually arrived at 00:09 this morning, so they are working on Sundays delivering to lockers apparently.

davetherave

Dubl07 wrote: »

France?

No, mainland of England, Wales, and Scotland as opposed to norn iron

tedpan

I ordered a parcel a few weeks ago from the UK, thought the item could be out of stock. I've chased the seller, they sent me tracking details and it was signed for by nightline on 16/11

How do I contact parcel motel to get my parcel??

Reati

To be fair to parcel motel it's the same ever year at this time and it says on any emails I'm getting it'll be up to 48hrs before it hits a motel.

Reati

tedpan wrote: »

I ordered a parcel a few weeks ago from the UK, thought the item could be out of stock. I've chased the seller, they sent me tracking details and it was signed for by nightline on 16/11

How do I contact parcel motel to get my parcel??

Via thier website... Or Facebook... Or phone... Or email...

WolfSpinach

Weird thing happened this evening. I received two codes by text, went through to the lockers and only one of them worked. I double checked and only received one corresponding email. Anybody else had that? Maybe I received somebody else's text?

deiseindublin

I wonder did one of your PM deliveries default to a different locker location? Check the email just in case, happened somebody here last week I think.

JazzyJ

I'm experiencing significant delays in South Dublin. Have a package with them since last Thursday that hasn't made it to the motel after repeated attempts. Ended up switching to another motel yesterday that had apparently free lockers, but no delivery again last night.

deezell

horse7 wrote: »

Will PM deliver a 55ins TV from Amazon, any cost idea 20 kg,s.

I costed it as €14, but I held off over worries about damage and PM liability limit where LCD is concerned. I asked here of others experiencens, no replies to date. Also, Amazon won't deliver bigger than 50" to ROI or Norn Iron. Other vendors will, but you still have to chance PM. Just this morning I found these,
http://www.reliantdirect.co.uk/QLED-TV/Samsung-QE55Q6F-55-inch-Flat-QLED-TV_QE55Q6F.htm
55" QLED Samsung for £999, delivered free and direct to home. I went for it. I'm covered if courier breaks it as I'm not using PM.

tedpan

Reati wrote:

Via thier website... Or Facebook... Or phone... Or email...

I haven't been able to access their site in days, don't have Facebook. Does anybody have a number for them?

.......

This post has been deleted.

horse7

deezell wrote: »

I costed it as €14, but I held off over worries about damage and PM liability limit where LCD is concerned. I asked here of others experiencens, no replies to date. Also, Amazon won't deliver bigger than 50" to ROI or Norn Iron. Other vendors will, but you still have to chance PM. Just this morning I found these,
http://www.reliantdirect.co.uk/QLED-TV/Samsung-QE55Q6F-55-inch-Flat-QLED-TV_QE55Q6F.htm
55" QLED Samsung for £999, delivered free and direct to home. I went for it. I'm covered if courier breaks it as I'm not using PM.

Thanks for that,

whiterebel

....... wrote: »

This post has been deleted.

Hardly, its owned by UPS. Seems to be the Xmas rush causing the problems.

tedpan

....... wrote:

This post has been deleted.

Thanks!

....... wrote:

This post has been deleted.

They were just purchased by UPS, maybe they're not transitioning well, annoying..

JazzyJ

....... wrote: »

This post has been deleted.

Lol.....they just struggle badly to cope with the demand at this time of year. See all the issues they had last year at this time. My parcel has been out 3 times on the truck and each time the motel has been full (for large packages).

If you go to https://my.parcelmotel.com/Account/Login it will get you into the login page for your account far quicker than the main page.

On twitter they are directing people 076 8886677 or email support@parcelmotel.com

tedpan

....... wrote:

This post has been deleted.

Thanks, got through to them on that number. The seller put no contact details on the package.. I'll have it in 48 hours. Finger's crossed!

Reati

Just to give an update on my experience with PM.

I got 5 items to the Belfast depot yesterday. All 5 made it to Dublin depot between 3 and 6 pm (based on the emails I got)

3 were in the locker by midnight. I expect the other 2 today at some point.

Locker is in Dublin.

dremo

I'm tempted on ordering Kindle Paperwhite from amazon.co.uk

Has anyone ever ordered electronics, laptops, etc? I've seen how people are careless sometimes in handling packages, throwing in and out of the vans. I'm worried that it might get damaged. Or I'm better off buying one from argos? I know that amazon website for sure has a newest models, ones in argos might be sitting for years. Or maybe I'm just paranoid, not sure. I'm being pulled in two different directions at the moment, and I can't decide.

RHJ

This post has been deleted.

sniper_samurai

RHJ wrote: »

I've ordered plenty of Electronics using this service and never had a problem if the item you are ordering is over a €100, then you can take out extra insurance on the parcel using the parcel Motel website.

Wouldn't use PM for stuff over £100 from Amazon tbh, it gets couriered on the free shipping option.

RHJ

This post has been deleted.

tedpan

PM is still working well in Drogheda anyway. Ordered Sunday, shipped Monday morning, arrived in Norn iron this morning, Dublin by lunchtime and delivered to Tesco Drogheda at 22:30.

Impressed

Hopefully my other package will arrive soon..

Reati

Reati wrote: »

Just to give an update on my experience with PM.

I got 5 items to the Belfast depot yesterday. All 5 made it to Dublin depot between 3 and 6 pm (based on the emails I got)

3 were in the locker by midnight. I expect the other 2 today at some point.

Locker is in Dublin.

Last two turned up yesterday as expect. One around 3pm other around midnight.

Berserker

Things seems to be slow for PM in Dublin. Item arrived in PM on Monday morning and it still hasn't been delivered to my local PM. The box is on the larger side of things, within the limits allowed though, so I am hoping that it's just a case of a locker not being available.

JazzyJ

Berserker wrote: »

Things seems to be slow for PM in Dublin. Item arrived in PM on Monday morning and it still hasn't been delivered to my local PM. The box is on the larger side of things, within the limits allowed though, so I am hoping that it's just a case of a locker not being available.

I finally got my package this morning - it had been with them since last Thursday afternoon! Same as yourself, it was a large package. Their support were saying that the motel I was trying to get it delivered to was busy with large packages. They said they'd redirect it to another less busy one, but it ended up getting delivered to the original one.

richieffff

Anyone gotten a code for an empty locker? I've messaged them on Facebook about it. How is it usually resolved, just a case of forgetting to put the parcel in from the driver?

Berserker

richieffff wrote: »

Anyone gotten a code for an empty locker? I've messaged them on Facebook about it. How is it usually resolved, just a case of forgetting to put the parcel in from the driver?

Someone else posted about this on the thread a while back. Not sure what they did to resolve it.

Sleeper12

....... wrote:

This post has been deleted.

This time last year people were saying the same thing. Because Sterling is so weak black Friday last year & I'm sure this year stretches them to the max. Last year post was delayed by a few days