Parcel Motel Thread (post all related questions here)

DivingDuck

Got a parcel knocked back recently for customs issues-- they didn't even contact me. First I heard about it was when I went online to check the tracking as I thought it was a bit slow, and discovered that the package was back with the sender.

Perhaps if you contact them in advance and offer to pay the customs you'll have better luck?

nava

I think the way the work is that they do not accept parcels that they are looking for payment on delivery, if the courier does not look for payment they will accept but you will get an invoice at a later date.

me0w

nava wrote: »

I think the way the work is that they do not accept parcels that they are looking for payment on delivery, if the courier does not look for payment they will accept but you will get an invoice at a later date.

Do you know if DHL ask for payment on delivery???

nava

me0w wrote: »

Do you know if DHL ask for payment on delivery???

In Ireland they don't but could be different if they deliver to Parcel Motel as they know by now is a post forwarding service.

Curb Your Enthusiasm

Location: Parcel Motel Depot

is this the Dublin or NI depot?

Simon2015

Anyone know what happens if you send a package to Parcel Motel (from outside the EU) that requires import tax to be paid on it ?

aphex™

Simon2015 wrote: »

Anyone know what happens if you send a package to Parcel Motel (from outside the EU) that requires import tax to be paid on it ?

PM decline to accept it and it's returned to sender by the courier.

Lucas Hood

Anyone used parcel motel for sending parcels? Seem to be cheaper than an post and handier too. Well at least for me.

sweetie

Lucas Hood wrote:

Anyone used parcel motel for sending parcels? Seem to be cheaper than an post and handier too. Well at least for me.

Yeah a few times, its pretty good

nava

sweetie wrote: »

Yeah a few times, its pretty good

Also used it a few times within Ireland from PM to PM, I find them slower by a day or two

Basq

Just got a text message / e-mail saying 'You have insufficient balance on your account to cover the 3.95 charge for your parcel. Please log into your Parcel Motel account and top up'.. is this a standard text to notify or does it actually mean a parcel has arrived for me? Am thinking it's the former as I've ordered nothing. Also if something has arrived, wouldn't they have the photo of it under my account?

rubadub

Mark Tapley wrote: »

They wont accept anything with custom charges. Allowance is €25

You should be subject to the UK limits which is £15, which converts as €20.23 on xe at the moment.

Gadgetman496

Basq wrote: »

Just got a text message / e-mail saying 'You have insufficient balance on your account to cover the 3.95 charge for your parcel. Please log into your Parcel Motel account and top up'.. is this a standard text to notify or does it actually mean a parcel has arrived for me? Am thinking it's the former as I've ordered nothing. Also if something has arrived, wouldn't they have the photo of it under my account?

Probably a spam envelope from someone you've purchased from previously?

Give them a call and ask if it's an envelope and tell them to discard it, they're well used to it.

Goose81

Do parcel motel let you know when a parcel has arrived to their depot or just at your locker ? I can see that my parcel has arrived to their depot up north but they haven't sent me any notification yet

Fred Swanson

This post has been deleted.

OldMrBrennan83

This post has been deleted.

nava

Patww79 wrote: »

This post has been deleted.

Yes same with my last parcel, prevous parcels (a few weeks back) only got email/text when it was put in locker.

DivingDuck

nava wrote: »

Yes same with my last parcel, prevous parcels (a few weeks back) only got email/text when it was put in locker.

I've been getting email notifications to tell me it had arrived at the depot since April. They're sent from a different address to the locker notification, though, so you might want to check your Spam folder.

Goose81

Lads your not filling me with confidence here haha.

No emails received at all and I didn't realise the poxy insurance cover is only 100 quid, wouldn't have used them for this item at all if I'd know, my own fault obviously.

OldMrBrennan83

This post has been deleted.

Goose81

Patww79 wrote: »

You can up the insurance.

Thanks man, just upped it there.

Pangea

Anyone know much about this? http://www.donegalnow.com/news/online-shoppers-rejoice-parcel-motel-is-here/49608

Toxica

Pangea wrote: »

Anyone know much about this? http://www.donegalnow.com/news/online-shoppers-rejoice-parcel-motel-is-here/49608

http://www.parcelmotel.com/address-delivery/

Pangea

Toxica wrote: »

http://www.parcelmotel.com/address-delivery/

Thanks, looks pretty good, seeing as I would spend more than that on petrol (two and a half hours travelling to and from my nearest parcel motel).

Corholio

Basq wrote: »

Just got a text message / e-mail saying 'You have insufficient balance on your account to cover the 3.95 charge for your parcel. Please log into your Parcel Motel account and top up'.. is this a standard text to notify or does it actually mean a parcel has arrived for me? Am thinking it's the former as I've ordered nothing. Also if something has arrived, wouldn't they have the photo of it under my account?

That's a pretty standard message. It means something has arrived for you, it will be forwarded to your parcel motel when balance is enough to pay for it. It's odd sometimes though, I'm down in Cork and I order a fair bit and sometimes ive had that message and topped up and a day or so later its arrived from Dublin. But sometimes about an hour or two after I top up it tells me I can collect it, so I suspect sometimes its already stored in your locker but wont be given details to collect it until there's enough balance.

eiei0

I had an oversize parcel delivered to Antrim depo today, I seen the delivery confirmation on the UPS website, but I have heard nothing from Parcel motel, was hoping it would be in finglas this morning so I could collect on the way home from work,

Is it common for over sized parcels to take longer to get to Dublin ???

eiei0

I had an oversize parcel delivered to Antrim depo today, I seen the delivery confirmation on the UPS website, but I have heard nothing from Parcel motel, was hoping it would be in finglas this morning so I could collect on the way home from work,

Is it common for over sized parcels to take longer to get to Dublin ???

recipio

Do you find things are slowing down ? Up to a month ago, a notification would always be followed by a next day delivery. Now its 3-5 days.

DivingDuck

recipio wrote: »

Do you find things are slowing down ? Up to a month ago, a notification would always be followed by a next day delivery. Now its 3-5 days.

Not at all the case for me-- I'm not sure where you are, but I'm using a South Dublin motel. Something arrived for me Saturday afternoon at the Dublin depot (got an email when it came in), and I had it that evening at the Motel.

Last week I had another few parcels come in, some not getting to the depot until after 6pm. All were in the Motel the same night. I've only once ever had a parcel do an overnight stay in the depot, and that was months ago.

DivingDuck

Actually, question:

those who don't get email notifications when their parcel arrives at the depot, are you using the UK or ROI address to get your stuff posted to?

I don't think I've ever used PM's Dublin address, and I always get an email when they receive my package at Dublin from the Northern address.