Parcel Motel Thread (post all related questions here)

quad_red

fitzer1982 wrote: »

Just got a message to say they have taken my package back to the warehouse. I'm never going to get this package, it's just going to be stuck in a loop of them delivering to the locker and me not being able to open the locker.

That's pretty darkly hilarious. 😟

fitzer1982

All I can do is try change the locker to somewhere else and hopefully they'll deliver there, at this stage I've zero confidence in them. I've raised multiple support tickets and tried contacting them on twitter. Thankfully its a small value item but I've learned my lesson, need to get this package and then close my account.

Gadgetman496

Not PM related but someone here might know WTF this is all about?

I purchased a One+ phone for delivery direct to my house and the tracking said the Courier was DHL. The tracking update today said it was out for delivery this morning.

I was here all morning and nobody called, I just received a notification that my package was delivered to a DHL swipBox at a reasonably near Daybreak store and it gave me a pin number to go collect.

Anyone know what the hell that is all about and why it would have been sent there?

styron

Gadgetman496 wrote: »

Not PM related but someone here might know WTF this is all about?

I purchased a One+ phone for delivery direct to my house and the tracking said the Courier was DHL. The tracking update today said it was out for delivery this morning.

I was here all morning and nobody called, I just received a notification that my package was delivered to a DHL swipe box at a reasonably near Daybreak store and it gave me a pin number to go collect.

Anyone know what the hell that is all about and why it would have been sent there?

Cost cutting "last mile solution" confine you at home expecting a delivery only to grant you that PM freedom to toddle off and collect it at a time of your choosing :mad:

Gadgetman496

styron wrote: »

Cost cutting "last mile solution" confine you at home expecting a delivery only to grant you that PM freedom to toddle off and collect it at a time of your choosing :mad:

Has anyone used this SwipBox service?

All I got was a pin, do I need anything else like a barcode to collect?

I was returning a parcel to the UK and put it in the Parcel Motel box on 8th January. Parcel Motel finally said it was en route on 13th and the company received it back only yesterday 16th January. This came at a cost of €14.50!!!!

very disappointed with the high cost and such a slow return!!

WIll look into Parcel Connect from now on as an alternative.

styron

Deleted User wrote: »

I was returning a parcel to the UK and put it in the Parcel Motel box on 8th January. Parcel Motel finally said it was en route on 13th and the company received it back only yesterday 16th January. This came at a cost of €14.50!!!!

very disappointed with the high cost and such a slow return!!

WIll look into Parcel Connect from now on as an alternative.

Twice the price (incl. VAT) for up to 10/15 KG = €29.95

Gadgetman496

styron wrote: »

Cost cutting "last mile solution" confine you at home expecting a delivery only to grant you that PM freedom to toddle off and collect it at a time of your choosing :mad:

I could be going around in circles guessing as to what caused that, so I called DHL and gave them the waybill number. They contacted the driver and it appears the driver on Galway today is new and made a mistake. They fully accepted that it was an error on their part and offered to have it collected from the SwipBox tomorrow and delivered to the house. I told them it was not necessary as I'd pick it myself.

In fairness to DHL, I got through straight away, they held their hand up straight away too and said it shouldn't have happened. They were nice enough to deal with as well. At least you could get hold of them and get answers.

masculinist

How does parcelmotel compare to addresspal ?

https://addresspal.anpost.ie/

sniper_samurai

masculinist wrote: »

How does parcelmotel compare to addresspal ?

https://addresspal.anpost.ie/

More expensive with less pick up points, but faster and can accommodate larger parcels.

Gadgetman496

masculinist wrote: »

How does parcelmotel compare to addresspal ?

https://addresspal.anpost.ie/

Be careful with Addresspal for anything even the slightest bit oversize, they have a standard €25 charge even if it's only a millimeter over.

Riva10

sniper_samurai wrote: »

More expensive with less pick up points, but faster and can accommodate larger parcels.

And so far, totally dependable

Caillte

masculinist wrote: »

How does parcelmotel compare to addresspal ?

https://addresspal.anpost.ie/

I find it slower but not had a problem with packages over the christmas.

fernrock

I found address pal very good especially during the parcel motel melt down.
You also have 5 days in which to collect at the same cost.
The only downside is it is only available for parcels from the UK.
No use if you need a parcel delivery internally and, you are likely to be away from your address.

animaal

Does anybody have a way to get a response from Parcel Motel?

They've had my package since 30th Dec. I've sent a number of support tickets since last week, with no response. Over the past couple of days I've also tried sending queries via Twitter, but got nothing back.

I can understand they might have been busy over Christmas, but we're in the second half of January and they're totally uncontactable.

Maybe I should just write it off as a bad experience and never use them again?

fernrock

Try 018835442

wotzgoingon

Anyone know what happens after a parcel motel customs officer inspects your parcel. I received the email with picture that my parcel was there on Saturday then Monday morning I received a second email stating that the customs officer was inspecting my parcel but I haven't since received a email stating if the package was destroyed or what.

I just thought they might let me know the situation.

Gadgetman496

Some other poster mentioned way back the 9.00am or first thing in the morning yielded more success when trying to reach them via phone. Apparently, anytime after that they simply ignore.

After the podcast with the two employees, it's obvious there is a lot of unrest internally that needs sorting out.

animaal

In the interests of fairness...

I called Parcel Motel, and they were very helpful. It turns out that my package was delivered, although neither the Parcel Motel tracking page nor Amazon's status page said so.

So Parcel Motel's service did work, it's just a pity there was no confirmation of it or response to any support requests.

deezell

Yes, Credit where its due. Most helpful when i rang during the xmas mayhem, and every thing arrived. Also Just ordered an oversize item at 6.00 pm on Wednesday evening from the UK, free UK delivery. 63 kilos and 1.3m long. Got an alert at 2.00 pm that it's ready for pickup in the Northside depot. Thats not even 2 days, and for 7 euros.

Riva10

deezell wrote: »

Yes, Credit where its due. Most helpful when i rang during the xmas mayhem, and every thing arrived. Also Just ordered an oversize item at 6.00 pm on Wednesday evening from the UK, free UK delivery. 63 kilos and 1.3m long. Got an alert at 2.00 pm that it's ready for pickup in the Northside depot. Thats not even 2 days, and for 7 euros.

animaal wrote: »

In the interests of fairness...

I called Parcel Motel, and they were very helpful. It turns out that my package was delivered, although neither the Parcel Motel tracking page nor Amazon's status page said so.

So Parcel Motel's service did work, it's just a pity there was no confirmation of it or response to any support requests.

Speaking from my own experiences with Parcel Motel when things go wrong they go badly wrong and communication is non existant and judging from the majority of posters on this thread, you appear to be the exception.

deezell

Riva10 wrote: »

Speaking from my own experiences with Parcel Motel when things go wrong and judging from the majority of posters on this thread, you appear to be the exception.

Sure Xmas parcels took forever, but they all arrived. I can't remember if the agent said they were arriving in at the daily rate of 10,000 or 100,000, either way the numbers were mind blowing. My only gripe was sometimes following depot scans parcels were taking two days to arrive in my motel. The reason? no empty cabinets as lots of people wait till the last minute to collect, clogging up the cabinets. PM offered some tasty daily raffle prizes for people who collected within 6-7 hours of the text alert to try and ease this. Also, who else will deliver a 63 Kilo two man parcel from the UK for €7? New addition is they've published a UK mobile number for sites who insist on a UK contact number, B&Q for one. On balance , they have my vote.

Riva10

deezell wrote: »

Sure Xmas parcels took forever, but they all arrived. I can't remember if the agent said they were arriving in at the daily rate of 10,000 or 100,000, either way the numbers were mind blowing. My only gripe was sometimes following depot scans parcels were taking two days to arrive in my motel. The reason? no empty cabinets as lots of people wait till the last minute to collect, clogging up the cabinets. PM offered some tasty daily raffle prizes for people who collected within 6-7 hours of the text alert to try and ease this. Also, who else will deliver a 63 Kilo two man parcel from the UK for €7? New addition is they've published a UK mobile number for sites who insist on a UK contact number, B&Q for one. On balance , they have my vote.

You can make all the excuses you like but being unable to contact Parcel Motel or get an answer via email or Facebook or Twitter is in my opinion a discrace. That and their discusting treatment of their employees by denying them their promised Christmas Bonus has insured that I will never again use their services again. There are far better choices out here now.

deezell

Riva10 wrote: »

You can make all the excuses you like but being unable to contact Parcel Motel or get an answer via email or Facebook or Twitter is in my opinion a discrace. That and their discusting treatment of their employees by denying them their promised Christmas Bonus has insured that I will never again use their services again. There are far better choices out here now.

Fair enough. The Xmas bonus thing I Know nothing about. As a public servant i'm taking home less pay than I did 10 years ago, but I get no sympathy for that either. As for contacting PM, very few companies can deal with email. I wouldn't wipe my a**e with poxy social media interfaces, they're for kids or US presidents to play with. I phoned them. I got an answer. From a human, and a nice polite Irish one at that.

Dubl07

Phoned yesterday morning about a parcel due in Belfast by the 16th. It wasn't in their system and the very nice girl advised me to raise a 'find my parcel' ticket. An email yesterday afternoon told me that it was in the Dublin depot. It went out to a local (overflow) locker last night and we collected it this morning.

fitzer1982

As people have said if your lucky you get a response, in my case thats not happened. It took me days to contact them and now its gone cold again and I still don't have my package. It's a joke to be honest, the entire idea of their service is supposed to be convenience, the effort I've gone to over this has now easily outweighed any saving I made on purchasing from the UK.

waylander2002

did u try and contact them on facebook, ive got fast responses with pms there

fitzer1982

Looks like it's resolved now, didn't try Facebook, I don't use much social media. I had to sign up to Twitter just to try contact them. Anyway fingers crossed they haven't managed to mess it up again but this is the last time I use them, great in concept but if something goes wrong, forget about it. Hopefully they realise the importance in customer service in the future, especially with brexit happening, god knows what opportunities will arise from that.

nsa0bupkd3948x

Alma Raspy Handshake wrote: »

Is anyone elses email notifications not working??? I have missed numerous parcels because of this. Emailed them and no response.

* It is not just me and it is not a spam filter issue etc, the emails are just not being sent from PM once the items are stored like they should be.
Whats up?

Emails are working fine for me. Had them last few days.

cheif kaiser

Has anyone else had an issue with Parcel Motel splitting their packages into 2 separate parcels and charging for 2? I ordered 2 mirrors recently which were shipped to parcel motel as 1 package under the one tracking number, however, when they got to parcel motel because the boxes were simply strapped together, parcel motel separated them and charged me for 2 parcels and because they are too big to fit into any of their boxes, both were classes as oversized and I had to pay €14 for them.

The same thing happened yesterday when I shipped them 2 paintings as 1 shipment but again because they were 2 boxes strapped together, they once again separated them and charged me €14.

I really don't think this is fair and I actually don't think they have the right to interfere with my parcels.

I did email them about the mirrors but they didn't bother to respond with any explanation.

Any opinions on this?