Parcel Motel Thread (post all related questions here)

deezell

Alma Raspy Handshake wrote: »

2 more parcels, 2 non stored notification emails, again even tho they are.

2 non responses to 2 tickets. PM u suck.

Whats a non stored notification email. Is when the parcell is first scanned by pm at the depot but before it is sent out to the lockers?

deezell

Alma Raspy Handshake wrote: »

I get the first email that it is checked in but I dont get the one to say it is stored even though it is. I have to log in. Yes I get texts but I dont always have that phone with me so I rely on the emails.

Non-email was me just saying it is stored but I don't get an email about it.
No response yet to two tickets!

The first email or text is to say that it scanned in the depot, I think that's the north dublin depot, not Newtownabbey. After that you wait till it moves through the depot, into a van, then to the motel locker. That's when you get the second text to collect. Time between the two alerts can be a few hours to a few days, more at Xmas. I'd imagine it's first in first out at the depot, trucks from north unload at one end, scan and alert, then down the line and into the vans for the motels, assuming there are empty lockers.

nsa0bupkd3948x

Alma Raspy Handshake wrote: »

I get the first email that it is checked in but I dont get the one to say it is stored even though it is. I have to log in. Yes I get texts but I dont always have that phone with me so I rely on the emails.

Non-email was me just saying it is stored but I don't get an email about it.
No response yet to two tickets!

Now that you mention it last parcel I got I didn't get an email notification when it arrived in the motel just a text.

Gadgetman496

Nina Handsome Repellent wrote: »

Now that you mention it last parcel I got I didn't get an email notification when it arrived in the motel just a text.

Same deal with my last parcel, text only.

Unchopped

I am a first time PM user. What format is the pin number for collecting. I have been waiting 5 days for a parcel and have got no text or email notification. Its on the motel system and when i use the tracking number thru nightline website it shows as delivered to collection point yesterday.
There was a code on the tracking note with 3 letter and 3 digit format. Would this be my pin code?

nava

Unchopped wrote: »

I am a first time PM user. What format is the pin number for collecting. I have been waiting 5 days for a parcel and have got no text or email notification. Its on the motel system and when i use the tracking number thru nightline website it shows as delivered to collection point yesterday.
There was a code on the tracking note with 3 letter and 3 digit format. Would this be my pin code?

If you logon to the Parcel Motel website you should see the pin code there if it's in the locker, I think codes are only valid for 48h from the time they put it in the locker.

Gadgetman496

The PIN is 4 digits too.

Unchopped

Thanks. The parcel motel website states it is in depot but the tracking number when entered in the nightline website shows as been delivered to the locker location in mullingar.
I think i should stick with dpd.

DivingDuck

Has anyone ever ordered items which are both delicate and heavy via PM?

Looking at getting a TV from Amazon UK which won't ship to ROI (will to NI) and I'm wondering what the story is with damages. More than happy to cough up the extra three quid for insurance, but if something happens with dead pixels or something, how do you go about getting things sorted— via PM, Amazon?

deezell

DivingDuck wrote: »

Has anyone ever ordered items which are both delicate and heavy via PM?

Looking at getting a TV from Amazon UK which won't ship to ROI (will to NI) and I'm wondering what the story is with damages. More than happy to cough up the extra three quid for insurance, but if something happens with dead pixels or something, how do you go about getting things sorted— via PM, Amazon?

They have a section in support on returns. Some are free, they have an arrangement with a lot of vendors who supply pre printed return labels from their couriers. I'd imagine it could get messy for warranty items, as UK warranties are often with the manufacturer/warehouse not the vendor. In Ireland you always deal with the vendor. My only return to date worked out great, vendor simply contacted the manufacturer ( big tv stand), who delivered a replacement direct, no pm, before sending a courier to collect incorrect item. Item was originally shipped direct from manufacturers warehouse to PM.

mikeecho

Gadgetman496 wrote: »

Same deal with my last parcel, text only.

Two parcels arrived today for me, no emails, just txts

FixitFelix

Anyone have any idea how long it usually takes PM to process an order that has no id on it? Package was delivered last Thursday and filled in the "find my parcel" form but still no word?

Gadgetman496

Alma Raspy Handshake wrote: »

Bit crazy considering the nature of their business.

It was always both email and txt. Why would they stop sending the emails?

nava

Gadgetman496 wrote: »

It was always both email and txt. Why would they stop sending the emails?

I would say is a technical issue, it would be cheaper for them to send email than text, maybe they haven't even notice it.

questionmark

I returned a item to amazon on the 19th , tracking shows its journey up till the morning of the 27th when it was in Edinburgh. It has not updated since then. Amazon say they have not received it and no reply to my email to parcel-motel yet. is it likely lost ? and if so what are the chances of me getting the cost of the item back from parcel motel (i paid from extended liability as the item is worth around 500euro )

nsa0bupkd3948x

questionmark wrote: »

I returned a item to amazon on the 19th , tracking shows its journey up till the morning of the 27th when it was in Edinburgh. It has not updated since then. Amazon say they have not received it and no reply to my email to parcel-motel yet. is it likely lost ? and if so what are the chances of me getting the cost of the item back from parcel motel (i paid from extended liability as the item is worth around 500euro )

Have you tracked the parcel on UKMails website? You need to get the Parcel Motel reference starting with PRSL then go to nightline, third party tracking and you'll get the number there then go to UKMail website. You can read more here.

For some reason the delivered status hasn't updated on my Parcel Motel page for the last few parcels to the UK

sweetie

It's been a while since I did a locker to locker transfer but IIRC its ok to write out the label (clearly) in the absence of a printer, am I right?

nsa0bupkd3948x

sweetie wrote: »

It's been a while since I did a locker to locker transfer but IIRC its ok to write out the label (clearly) in the absence of a printer, am I right?

I don't think so. Don't the labels have a barcode on it?

scopper

How long does reprocessing take? I have a goddamn cable trapped in the system I missed last Monday and still not back in.

scopper

Alma Raspy Handshake wrote: »

scopper wrote: »

How long does reprocessing take? I have a goddamn cable trapped in the system I missed last Monday and still not back in.

Once it goes in there it goes into the Pmotel black hole. It's just easier to buy a new cable. Sorry

Lol, as expected. These guys are crazy.

questionmark

Nina Handsome Repellent wrote: »

Have you tracked the parcel on UKMails website? You need to get the Parcel Motel reference starting with PRSL then go to nightline, third party tracking and you'll get the number there then go to UKMail website. You can read more here.

For some reason the delivered status hasn't updated on my Parcel Motel page for the last few parcels to the UK

thank you , that gave me more info

NikoTopps

Ordered something on Amazon Friday, dispatched Monday,delivered Tuesday and in PM this mooning,collected it around 5 before work. Glad they are over their Christmas delays.

But with that QR Code scanner I just cannot get it work, try it on OnePlus 3 and S7 edge and nothing. Don't know what I am doing wrong. But the code is still 4 digit not6 so maybe this PM have not been upgrade yet?

ED E

NikoTopps wrote: »

Ordered something on Amazon Friday, dispatched Monday,delivered Tuesday and in PM this mooning,collected it around 5 before work. Glad they are over their Christmas delays.

But with that QR Code scanner I just cannot get it work, try it on OnePlus 3 and S7 edge and nothing. Don't know what I am doing wrong. But the code is still 4 digit not6 so maybe this PM have not been upgrade yet?

Hold it a good 12-14cm away from the reader at a parallel angle. Works fine on mine and I still get 4 digit pins.

Tom Mann Centuria

Fastest ever for me, got something posted from UK (to the NI address), arrived in 2 days to my PM.

Used to take at least a day longer, really impressed. I was lucky that even over Christmas the wait was only a couple of days.

Oat23

Using PM to return something to Amazon. How long should it be between putting the box in a locker and it showing on my account or hearing anything from PM?

The only thing I got was a text right after I put it in the locker saying thanks for using the sending service and they would message me again to confirm receipt of my package. That was Tuesday night.

nsa0bupkd3948x

Oat23 wrote: »

Using PM to return something to Amazon. How long should it be between putting the box in a locker and it showing on my account or hearing anything from PM?

The only thing I got was a text right after I put it in the locker saying thanks for using the sending service and they would message me again to confirm receipt of my package. That was Tuesday night.

I'd expect a text in the next few hours. When I post on Sunday, it gets collected Monday from Motel, nothing happens Tuesday I get the text Wednesday saying they have it and it gets delivered Friday.

Kamili

Do an Post not have an agreement with Amazon to accept returns, and send them back to the Uk via Johnston logistics?

ED E

Kamili wrote: »

Do an Post not have an agreement with Amazon to accept returns, and send them back to the Uk via Johnston logistics?

Theyve stopped. Now they go back to mainland UK and reimburse you.

Oat23

ED E wrote: »

Theyve stopped. Now they go back to mainland UK and reimburse you.

I got burned on this last time. Paid AnPost €14 to ship something back to Scotland and then lost the receipt I had to send them for the refund :mad:

Decided to return it via PM using Collect+ for €3.50 this time.

NiceyNice

I ordered a new umbrella from Amazon the other day and decided to save on delivery charges to Ireland by using Parcel Motel. Today I received an email from them to let me know that the package is oversized. It's not a golf umbrella but longer than a handbag sized one. I opted for home delivery. An expense at €7.95 I know, but it saved me from shlepping across the city in manic traffic. I just noticed a further charge of €7 to my account, and after checking the T's & C's, it turns out that I have been charged a handling fee. Yikes! I understand that the package is too long for a standard locker but how does it cost an extra €7 for somebody in the depot to do the exact same thing with the box as they would if it was a few inches shorter - at the standard rate of €3.95? Obviously I don't know the exact length of the parcel yet but it can't be heavy. Surely the home delivery fee of €7.95 should cover the cost of any handling, with a tiered increase of cost according to weight? This has turned our to be a pretty expensive umbrella.