Tablet PC issue

Boom Boom

Bought a Tablet PC of a reputable retailer in Dublin had it two weeks and it broke some software issue in the calibration. So they had to send it back to be repaired and they had none in stock to just replace it. that was nearly 3 weeks ago now I notice the manufacturer has announced a newer model at the same price. Can I demand the newer model or can I get a complete refund on the one that I currently don't have!!!! and simply buy the newer one.

Any help appreciated.
Thanks

theteal

I don't think making demands will get you anywhere. The retailer is fulfilling it's responsibilities by repairing it but I would certainly be putting pressure on as 3 weeks is not a reasonable timeframe for a repair on a 2 week old item. What is the shop's return policy on faulty items? (e.g. 28 day refund/swap etc) Why wasn't it refunded when you brought it back if there were none available to replace it? I would speak to the manager of the store and ask these questions. I would look for a definite reasonable date (2-3 days) of return of the repaired item and if none is forthcoming I would push (there are polite ways of doing this other than making demands) for a refund. You may have to contact the shop's head office to speed this along.

The fact that the manufacturer has a new model carries no weight here.

dudara

Under consumer law, you are entitled to a refund, replacement or repair. The idea is that both parties should come to a mutual, reasonable agreement. By offering to repair the tablet, the retailer is fulfilling their requirements.

If they don't manage to effect a repair in a reasonable timeframe, then you could be entitled to look for one of the other two options.

Procrastastudy

What was the nature of the fault exactly? Software issues maybe considered user error.

Boom Boom

Hi guys

Thanks for the responses

@GCDLawstudent basically the screen inverted itself if you swiped left it went right if you tapped an app at the top off the screen it opened the corresponding one on the bottom of the screen basically the calibration got screwed up.

Still haven't got it back yet and it went in on 29 June for repair.........becoming a joke

Procrastastudy

Did you try turning it round? Only kidding.

Registered letter explaining if you don't have it back in five working days you are rejecting the goods as the reasonable time for them to fix it has passed.

Followed up with a small claims court claim if they don't play ball. Something can't be away for repair for 150% of the time you've owned it.