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RMA to dabs

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  • 19-07-2012 11:10am
    #1
    Nertballs
    Registered Users Posts: 94 ✭✭


    hi there, just wondering what sort of rma times dabs have? my hdd failed but was within the 30 days. Thanks!


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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    In my experience it's a few days to reach them, a few days for them to test it, a few days to receive a refund/replacement.

    Make sure to get a new drive as a replacement rather than a refurbished one. Manufacturers usually replace RMA'd drives with refurbs but if you're sending it back to the retailer you should demand a new one, especially after just 30 days.


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    #3
    Nertballs
    Registered Users Posts: 94 ✭✭Nertballs


    Deleted User wrote: »
    In my experience it's a few days to reach them, a few days for them to test it, a few days to receive a refund/replacement.

    Make sure to get a new drive as a replacement rather than a refurbished one. Manufacturers usually replace RMA'd drives with refurbs but if you're sending it back to the retailer you should demand a new one, especially after just 30 days.

    what's the best way of specifying this? i have a note already sent in the box specifying a new drive but would i want an email too?


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    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Yeah you could email them to ask what their policy is.

    I would say you'll get a new drive from their inventory anyway but it's worth double-checking.


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