Bank of Ireland Credit Card Declined

Berty

Hi BOI,

Seeing as your letter decided that the reason you have declined me a credit card shall remain a secret as apparently it's too complex for me to understand can therefore tell me the following:

Underwriting says Contact my Bank Manager
Bank Manager says Contact Underwriting team
Underwriting team want me to WRITE a letter. I have no printer.

Please supply me an e-mail address so I can appeal this decision:

18 years with BOI by the way.

drunkmonkey

Go talk to your bank manager or assistant manager. I find it's the best way to deal with them rather than phone and internet.

Berty

drunkmonkey wrote: »

Go talk to your bank manager or assistant manager. I find it's the best way to deal with them rather than phone and internet.

Nope.

Branch Manager says Underwriting team and Underwriting team says Branch Manager so it's here or the Customer Care Complaints unit for me.

Bank of Ireland: Linda

Hi Beer Baron,

I do apologise about the mixed messages you have received. Unfortunately we do not have an email facility to appeal credit decisions. You can write a letter to appeal it to New Business, 2nd floor, Operations Centre, Cabinteely, Dublin 18.

I hope this helps
Thanks
Linda

Berty

Thanks Linda,

In the meantime somebody hinted to me from the customer care side, Mayor Street Lower team, that BOI neglected to take into account my 18 years as a customer and assumed I had only joined BOI 2 weeks ago(switched to UB in June - They hit an iceberg of sorts so I moved back).

Serious oversight on BOIs part considering they were told.

Anyway, back to the appeal.

runawaybishop

Beer Baron wrote: »

Underwriting team want me to WRITE a letter. I have no printer.

Use a pen and paper?