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Cost Plus Sofa's Warranty and fake leather

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    #32
    disco girl
    Registered Users Posts: 521 ✭✭✭disco girl


    Thanks will tell him :D


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    #33
    lotas
    Registered Users Posts: 931 ✭✭✭lotas


    Right, so its been a while... We finally got though to someone with a bit of sense, and they sent an engineer out to look at the sofa. The took photos and sent off for parts... They charged us EUR40 quid for this... the parts took about 4 weeks to arrive, and when they did, the engineer came out, repaired the damage and took more photos. We then received a call telling us we could pick the EUR40 back up from Cost Plus Sofas whenever we where around...

    We have been told that if the problem comes back, we can then request a replacement, since the fix has not fixed the problem fully... but so far so good...

    Thanks again for all the tips and advance!


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    #34
    johnroake
    Registered Users Posts: 49 ✭johnroake


    I've had my faux leather sofas from cost plus for three years. I have 3 kids under 7. And it is only now starting to tear. But at time of purchase the seller offered me the insurance. It was a 250 lump sum at time of purchase. I didn't want to but the wife got her way. Happy now though. It covers u for 5 years against anything. Pets, kids, spills, everything. I contacted them they sent out a guy to look to see if it could be repaired. They got back to me yesterday. It can't be repaired so they gave a a credit note for cost plus for the price I paid to go in and pick a new couch. Sorted for Xmas lovely.


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    #35
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    johnroake wrote: »
    I've had my faux leather sofas from cost plus for three years. I have 3 kids under 7. And it is only now starting to tear. But at time of purchase the seller offered me the insurance. It was a 250 lump sum at time of purchase. I didn't want to but the wife got her way. Happy now though. It covers u for 5 years against anything. Pets, kids, spills, everything. I contacted them they sent out a guy to look to see if it could be repaired. They got back to me yesterday. It can't be repaired so they gave a a credit note for cost plus for the price I paid to go in and pick a new couch. Sorted for Xmas lovely.

    Even a broken clock is right twice a day...


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