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Bring iPad back to Belfast store?

  • 28-07-2012 12:01pm
    #1
    [Deleted User]
    Posts: 0 ✭


    Hi guys

    I have a 3rd generation iPad and it has some broken pixels, if i went up to Belfast this afternoon, would they swap it with me or do I need to make an appointment with their "genius" first? Basically, their genus appointments are all booked up today so I don't want to drive up and not have someone deal with the issue...

    cheers


Comments

  • #2
    culabula
    Registered Users, Registered Users 2 Posts: 5,213 ✭✭✭culabula


    Deleted User wrote: »
    Hi guys

    I have a 3rd generation iPad and it has some broken pixels, if i went up to Belfast this afternoon, would they swap it with me or do I need to make an appointment with their "genius" first? Basically, their genus appointments are all booked up today so I don't want to drive up and not have someone deal with the issue...

    cheers


    You don't need a Genius Bar appointment for something that is physically amiss, such as you describe.

    Your new iPad is still clearly under warranty and has dead pixels; therefore they will fix and/or replace -you simply bring it in.


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    culabula wrote: »
    You don't need a Genius Bar appointment for something that is physically amiss, such as you describe.

    Your new iPad is still clearly under warranty and has dead pixels; therefore they will fix and/or replace -you simply bring it in.

    How frustrating, I actually called up the Belfast store and they told me I needed to make an appointment with a genius. Bloody hell, I knew I should have just driven up!

    Thanks for the reply


  • #4
    culabula
    Registered Users, Registered Users 2 Posts: 5,213 ✭✭✭culabula


    Deleted User wrote: »
    How frustrating, I actually called up the Belfast store and they told me I needed to make an appointment with a genius. Bloody hell, I knew I should have just driven up!

    Thanks for the reply

    In my experience, a problem will always be addressed as quickly as possible by staff in the Apple Store; should it warrant it, it will be escalated to a manager. A Genius Appointment is not a pre-requisite, though clearly it is desirable.

    I once walked in with a dead iPad at 0930. It hadn't worked for 10 hours. Despite the fact that I suggested it might be because of the extreme (-10) cold that winter, despite the fact that it came back on in-store, embarrassing me, they still insisted in presenting me with a brand-new iPad charger and an invite to come straight back should the problem re-manifest itself.

    Apple Store Staff: as Fr Ted said of the Chinese "a great bunch of lads".


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