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UPC only answer 1908 to potential customers

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  • 01-08-2012 4:50pm
    #1
    shadowcomplex
    Closed Accounts Posts: 4,097 ✭✭✭


    Try it for yourself, every time I call that number I get a we're sorry due to a techical fault we can not answer your call at this time, however if I hide my caller id or use a phone they dont have registered you'll get through straight away,my theory is any number they dont have is a potential sale and any number they do have registered is just calling to complain or cancel, very shady behaviour


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    #2
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    In all honesty with UPC - apart from their incompetent billing department I've always found them excellent. Probably is that they just have a tech issue with certain departments. I suspect the sales line is better backed up - fair enough thats a bit crappy.


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    #3
    JustAddWater
    Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    shadowcomplex wrote: »
    Try it for yourself, every time I call that number I get a we're sorry due to a techical fault we can not answer your call at this time, however if I hide my caller id or use a phone they dont have registered you'll get through straight away,my theory is any number they dont have is a potential sale and any number they do have registered is just calling to complain or cancel, very shady behaviour

    Not the case for me. They answer and with my number they know my account details

    Never had a problem getting through, hate to blow your theory out of the water but ...


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    You could be a customer calling to upgrade your package and hence spend more money with them. I think it's just bad luck, not a conspiracy on the part of UPC.


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    #5
    MistyCheese
    Registered Users Posts: 4,005 ✭✭✭MistyCheese


    I'm a UPC customer and I've never had any trouble getting through to 1908.


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    #6
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    I had this exact problem calling UPC from a 3Ireland number.
    Every time I rang 1908 I'd receive the same recorded message - "Due to a techical fault ..." etc

    I emailed UPC and I received a phone call within about an hour to say they were investigating the issue. A few hours later I got a call back to say it should now be fixed. Tried calling and sure enough I got through no problems.

    OP, just fire them an email from their website, including the number your calling from. Let them know there's an issue and they might surprise you and fix the problem!


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    #7
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    Ah 3 yes me too! Sorry OP should have clocked that it might be that.

    Thats 3 not UPC


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    #8
    JustAddWater
    Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    GCDLawstudent wrote: »
    Ah 3 yes me too! Sorry OP should have clocked that it might be that.

    Thats 3 not UPC

    I'm 3... Are you prepay or billpay? I'm prepay


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    #9
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    prepay... you? Do you get the same issue?


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    #10
    JustAddWater
    Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    GCDLawstudent wrote: »
    prepay... you? Do you get the same issue?

    no, tried it just now too... its fine


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    #11
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    You're right! I wonder if its an intermittent thing.


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    #12
    jimmycrackcorm
    Registered Users Posts: 14,339 ✭✭✭✭jimmycrackcorm


    It's a routing problem common with digital telephone systems. My office phone rings and as soon as I pick up for internal calls it disconnects.


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    #13
    Celeron Media
    Closed Accounts Posts: 222 ✭✭Celeron Media


    every time I call that number I get a we're sorry due to a techical fault we can not answer your call at this time

    There probably just busy with complaints. Normally takes me 10 - 20 minutes to get through to them. My broadband and tv box keeps losing signal everytime it rains. Just recently got a a free month off them on thursday after I complained about it again and also a tech came out that day to fix the problem again. :)


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    #14
    rubadub
    Registered Users Posts: 32,382 ✭✭✭✭rubadub


    I had a similar problem with VHI. I was trying to ring them loads of time and was put on hold for ages, in the mean time they were sending out reminder notes through he post, wasting money on postage, paper & admin.

    So I rang again and this time listening to the automated voice and instead picked the option where I was a new customer (or some similar choice). Got through right away and was able to pay the bill in that section. Did the same a year later, testing the normal line again just to see, and again on hold for ages and right through on the new customer bit.


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